Fernleigh Court Care & Nursing Home

4.6

Assisted Living Facilities
Kempston

About this business

Wellness Assisted Living Facilities

Location details

Fletcher Road,, Kempston, MK42 7FY, United Kingdom

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4.688 reviews

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C M

6 years ago

Baycroft is superb 10/10, 5 stars. Excellent in every way! Can't recommend it highly enough. This is the best care my friend has ever received. She settled in immediately and is so comfortable. A big thank you to all the staff, what a brilliant team. Should also add that visiting friends and family are made to feel very welcome. Baycroft's hospitality is second to none.

A M

a year ago

Home is under investigation for abuse and neglect and safeguarding issues! Avoid! A male nurse slapped our mum around the face to 'verify' her death minutes after she died! Staff failed to recognise that our mum was at end of life, and as such, she was not given the correct medication to ease anxiety, pain until it was too late (we asked all day for their help). She was denied access to palliative care team, male nurse said there was no need as he knew what he was doing, he clearly didn't! Our mums food intolerances were ign... read more

Business response:

We sincerely appreciate your feedback and take your concerns very seriously. Our top priority is the safety, well-being, and comfort of our residents. We are committed to transparency and continuously improving our services based on feedback. Your concerns were addressed with the safeguarding team at the time, and if you would like to discuss this further, please don't hesitate to contact our Home Manager directly on 01234 987 030.

C M

a year ago

My Nan was not cared for adequately at this home. On 2 occasions whilst I was there she was given food she was intolerant to, despite this being listed on her notes. When Nan was in there for 3 weeks staff were surprised to learn that Nan had terminal cancer, and was registered blind. The manager explained these details were on her notes but she couldn't make the staff read them. As a result Nans needs weren't met. Staff rarely switched her telly on and we'd regularly find her sat in bed with the door closed and no tv on. An... read more

Business response:

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback.Please contact our Home Manager directly on 01234 987 030 should you wish to discuss this further.

D W

2 years ago

This review is negative, it is based on documentary evidence obtained from a number of sources via Access to Health Records Act 1990. My findings demonstrate what goes on behind the scenes of a ‘posh’ nursing home. This review is published in the public interest. Nurses failed to register my mother with a GP or complete temporary GP registration. My mother was not administered with pain relief even though pain relief medication was supplied on transfer & booked in (MAR). Nurses ran out of prescribed medication, MAR details a... read more

Business response:

We were saddened to receive this review of Fernleigh Court Care & Nursing Home. We respectfully request readers of the review take into account the change in ownership and management of Fernleigh Court. Since taking over the home just over a month ago, Country Court has been working diligently towards maintaining the high standards that the company is renowned for, as evidenced by our award-winning status. Our group currently operates over 40 care and nursing homes throughout the country that are registered with the Care Qua... read more