FIAT of Scottsdale

Christina M. 

on Yelp

11 years ago

First off, i love my Fiat 500 since the day i bought it but this dealership service department is worthless. I have had nothing but problems since my first service. I purchased the service contract so receive free oil changes ans it was huge mistake.. You are last to get any good service. I make the appointment and it takes 4 hours for a 15 min oil change and when i came back 4 hours later he told me it would be done at 5pm.. How does it take 7 hrs? The sales department was awesome but service is out right rude as hell. ... read more

Angela M. 

on Yelp

11 years ago

They always take good care of me and then not. I traded it in for a Honda at Bell Honda. Customer service is actually still an important thing. They need to get it together and realize their customers-matter. 

Ken M. 

on Yelp

11 years ago

It's hard to imagine this company could get any worse but yet somehow they made it. We left four messages for the service department and never got called back. I finally drove the car to the Fiat dealership. The service director explained to me "that he doesn't know what his number"is but he's there now to help us. Apparently the regular service director went on vacation and the person in the front didn't know when directing calls. Bottom line - avoid this company at all costs. The frustration trying to get service for you... read more

Wendy B. 

on Yelp

11 years ago

Purchasing a car is a big commitment. You want to purchase from a dealership that is not only attentive during the sale, but also responsive afterwards if something should arise. Unfortunately this is not the case at Fiat of Scottsdale. When purchasing my 500, everything was rainbows and butterflies, aside from being sold an additional service contract that the finance manager told me was absolutely necessary to receive the interest rate I had agreed to, but that I could cancel after 30 days and the money would be refunded... read more

Sean M. 

on Yelp

12 years ago

The Scottsdale Fiat dealership experience I had was pretty lame. The sales people couldn't get me a low rate due to my less than steller credit, so they just ignored me. Promised call backs, blew me off, ignored my calls. It was kind of sad. I got financing through a credit union with a great rate and went back. They told me they wanted to close that deal themselves and could offer the same rate through that credit union themselves. I reminded them, they ignored my calls, blew me off so it didn't seem right especially ... read more

P.J. S. 

on Yelp

12 years ago

The Fiat is a great car, I just wish there were more service options than the captive audience the dealership has with waranteed customers. When you use their website to "schedule an appointment", it says that they'll contact you to confirm via your preferred mode of communication (I chose text to my cell phone). After 24 hours, I called the service department to see why I hadn't heard anything, and the rep told me "yep, we've got you" - I said "oh, I was just checking because I hadn't heard any confirmation back" ... sil... read more

Josh C. 

on Yelp

12 years ago

Went to buy a 2014 4-door Fiat 500L Trekking model. After advising what colors and options we wanted, we were advised one was available in the valley (in storage) & would be ready for pick up next day. We called the next afternoon to confirm delivery and were told the one matching was dented and/or scratched. Told another matching could be brought from Vegas but it'd be several days for delivery. An hour later, received a call and told another found in Tempe and to come to Scottsdale by 6pm. Upon arrival paperwork had both m... read more

Sandy P. 

on Yelp

12 years ago

Was waiting across the street at Toyota to pick up a family member dropping off a rental car. Was curious to see how the Fiats drove so I trolled down to the fiat stealership. My sister kept asking the guy about the J-Lo Fiat and yes they do have that edition if thats what you are into. I ended up test driving the Fiat 500 5 speed. Fun little car but definitely underpowered going on the freeway, not to mention I burned the clutch since the clutch pedal goes like two feet down into the floor. Gave the salesman my e-mail and ... read more

Iesha J. 

on Yelp

12 years ago

Terrible service. They lied to me over the phone saying they had a car on there lot that was never there in the first place. I told them to hold it, and drove two and a half hours to get it. I got to the store and surprise, surprise, they didn't have it. They tried showing me a turbo that I couldn't afford. Because I had to be at work, I didnt have time to look around, and ended up wasting seven hours in drive time for nothing. I took my business to Power Fiat of North Phoenix, where I was treated so much better. I love my F... read more