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FIAT of Scottsdale
- Car Dealers
- Scottsdale, AZ
About this business
Location details
16301 N. 78th Street, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
If it is possible to give this company a -1 star I would. I went in there with my friend, and we looked at purchasing a car. We were told a final price, and when all things were said and done, we were told another price. Basically, a bait and switch. The management decided they didn't want to fix this problem, and I couldn't believe how this was handled. Maybe at some shady place without a roof, this would happen... But not a "high end" dealership in Scottsdale, Arizona.
Can I give a minus 10? First of all, I bought my Fiat there. Took back a few times for oil changes because I got three free with the sale. Then, I started going to Jiffy Lube. Their technicians are another whole story; I guess they don't work on Fiats much. The first time, they left off the air filter cover and I had to return to get it. The second time, they didn't screw the plug on all the way and all the oil had leaked out in a few weeks. So, I stuck going to the dealership. First of all, Fred, the service mana... read more
NEVER USE THIS SERVICE DEPARTMENT!!!! Absolute horrible service!!! They take advantage of women and minorities! Asked for a basic oil change when I came to pick up my car they had done so many extra things without approval and totally unnecessary! Needles to say a "basic" oil change cost me $130!!! Such a RIP OFF!!! Fred Nielsen was completely cold, and said some very harsh things to me and my young son!! Please do yourself a favor and go to another Fiat dealer!! DO NOT WASTE your time or money going here!! They treat you un... read more
Business response:
We're concerned to hear that you didn't receive the treatment or communication you deserve. We always want our customers to be completely satisfied with their service experience. We would appreciate a chance to make things right. Please contact me so I can look into the situation and work on fixing anything that went wrong. -Dan Simpson, Service Director, (480) 696-5885
So here we go again.... This dealer is beyond a joke.... New contract signed after being sold a lemon and I get my bill in the mail.... Stating the original monthly price!! Seriously??! Get it together idiots.. You don't even deserve a star.... AWFUL
Business response:
Hi, Justin. I'm concerned to see that you feel frustrated with your experience at our dealership. We strive to provide our customers with an enjoyable experience and exceptional service. I would like to discuss this further with you in order to see if we can increase your satisfaction. Please feel free to contact me at your earliest convenience so that we may work together to resolve this issue. Brandon Bingham, General Sales Manager, 855-528-9982
Didn't purchase a vehicle. Very poor communication. I had to reach to them 5 times throughout the day about the condition of the car and lowest price possible. finally, on the last email, I was told that the Internet price was final. You could have told me that after my first email or during the live chat! Nothing on their website stated about Internet prices were firm. Wasted my time.
Business response:
Hello, DJ. Thank you for your feedback. Here at FIAT of Scottsdale, we strive to provide our customers with excellent service and fair deals, and it's disappointing to hear we didn't achieve those goals with you. If there's anything else I can do to ensure your future satisfaction, please contact me so I can work on making amends. Thank you, Steve Canzoneri or Mary Robertson Customer Service Manager 855-528-9982
I purchased a car and when I left the dealership the check engine light came on. I was told it was because the engine was sprayed during detailing and it would go out. My car has been at a BMW dealer now for 2 days because of the check engine light. When I followed up the salesman disclosed a problem with the light before I came in. Pretty shady.
Business response:
Hi, Barbara. Here at Fiat of Scottsdale, we strive to provide our customers with clear communication and a vehicle they'll love for years to come, and we regret to hear you felt like you were treated in a manner that didn't reflect these goals. I'd like to rectify the situation by trying to understand more of your experience. Please call me at your convenience, Steve Canzoneri or Mary Robertson Customer Service Manager 855-528-9982
Sales department was OK when I purchased the car. The service department is the worst service department I have ever been to. I purchased my Abarth last November and I purchased a 40k mile oil change plan at that time. I drive a lot and I didn't want to be bothered with changing the oil. I brought it in on a Saturday, early this year, for its first oil change and tire rotation. Mind you, I had already lowered the car and put an intake on it. The service department asked no questions and performed the work that I asked ... read more
Absolutely blown away by the incredible service my husband and I received when buying our gorgeous Fiat 500x. This is our second fiat purchase (but our first with Fiat Scottsdale) and I can say without a doubt that our experience with Matt completely blew us away. Everything was explained clearly - a refreshing experience from the elusive jargon often used by sales and finance offices. The staff were all friendly, honest, thoughtful and educated - particularly in our sales experience with Matt Trask and in finance with West... read more
Some helpful tips for Fiat of Scottsdale: 1-If I hand you a document with a guaranteed price from USAA's car buying service that your dealership agreed to and it's lower than what you expected, don't look visibly disappointed. 2-Read the entire document. It also states the doc fees the dealership agreed to. I'm not paying $300 more than that. 3-Don't look visibly disappointed when I'm pointing this out to you. 4-Don't charge me for the tint you charged the original owner for. I know how to read a CarFax. 5-Never ass... read more
Frequently asked questions about FIAT of Scottsdale
How is FIAT of Scottsdale rated?
FIAT of Scottsdale has a 4.1 star rating with 512 reviews.
When is FIAT of Scottsdale open?
FIAT of Scottsdale is closed now. It will open at 8:00 a.m.