Fidelity Warranty Services, Inc.

Name: Fidelity Warranty Services, Inc.
Address: 500 Jim Moran Blvd, Deerfield Beach, FL, 33442, US
Telephone: (800) 327-5172
Price range: $$
Rating: 4.9

4.9

★★

289 reviews

|Automotive|Deerfield Beach, FL 33442

500 Jim Moran Blvd, Deerfield Beach, FL 33442

(800) 327-5172

https://www.fidelitywarrantyservices.com/

Closed now

About

Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for your needs. Learn more about how you can protect yourself and your loved ones. FWS’s products and programs can be purchased through more than 3,700 dealers nationwide.

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4.9

★★

289 reviews

5★271

4★14

3★4

2★0

1★0

Reviews(119)

Google Reviews(170)

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Recommended

Kyle C. on BBB

★★

3 years ago

I had purchased a Tire and Wheel Protection plan for my 2017 Chevrolet Camaro through the dealership at the time of sale. Car was brand new and I drive about 90+ miles each day to and from work. The roads where I drive also are known to have pot holes. It was $20 more a month and the finance manager was able to discount that to $10. $0 deductible, and I was covered for unlimited miles for 3 years at $5,000 max. With in a year, I had 3 tires replaced from nails and 1 whole Rim replaced that was cracked from a pothole. They spent over $1500.00 in claims with in the first year and never gave me any push back. Forward to a year and a half into my lease, I just purchased the Platinum Coverage Warranty plan for my car for 5 years/75,000 miles. From the way my tires were handled with ease, I would recommend this company.

Business Response:

Dear Mr. *** That is great news! It's always rewarding for us to hear from our happy customers. We sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often relies on other customers' reviews when making purchase decisions for their vehicle. Feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!

Kelly on Birdeye

★★

3 years ago

Everything went so smoothly and the process was easy. Loved it.

Business Response:

We appreciate your positive feedback! Thank you so much for the review.

James on Birdeye

★★

3 years ago

Had a brief disagreement about whether the repair was covered, but once the decision was made everything was great!

Business Response:

Thank you for taking the time to share your experience! We appreciate your business and look forward to working with you again.

Roger on Birdeye

★★

3 years ago

I had the opportunity to use my extended warranty (Fidelity Warranty Services) and found the service request was processed and approved quickly it was like using my basic warranty service. I was glad we purchased it.

Business Response:

Thanks for taking the time to write such a terrific review! We take great pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future needs.

ANTHONY P. on Birdeye

★★

4 years ago

Having Fidelity has been a life saver on numerous occasions, when i lost my job and running off my saving and my car was acting up. I forgot i had Fidelity until i notice a charge on my account for a small amount I called Fidelity up and people there had assisted me saying that my warranty covers those type of issues i was having i went from paying a deductible and getting a new transmission replaced to a whole new engine at little cost to me. Thank you Fidelity for being there for me at my time of need. ps . Mr. Blaine was like a friend to me he kept me informed on everything that was going on.

Business Response:

Hi Anthony, thanks for taking the time to write such a terrific review! We take great pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future needs!

kuma m. on BBB

★★

4 years ago

I understand and research companies before getting my extended warranty and I came to find all have lots of negative reviews. I will tell you my experience with receipts to back up my last claim. I have had 2 warranties with Fidelity. My first on a 2002 camry. It needed 2000 in repairs and my deductible was on $50. My car was repair at the Toyota dealership)1966 Harbor Blvd, Costa Mesa, CA 92627). This was in 2004. My second warranty , which my son has it now, was paid out in 2017 for $6700 engine rebuild for a 2009 VW Passat at Joseph Volkswagen of Cincinnati, 3813 Montgomery Rd Cincinnati, OH, 45212. they gave me no problems and were professional. I have the receipt for the VW passat work order as proof. I am purchasing another VW CC and will definitely call them up and get the platinum service plans. Thanks Fidelity!!!!!

Business Response:

Dear Mr. ****** That is great news! It's always rewarding for us to hear from our happy customers. We sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often relies on other customers' reviews when making purchase decisions for their vehicle. Feel free to share your experience on Google and FaceBook! Of course, if you have any questions or need to reach us, please don't hesitate to call our customer support line (XXX) XXX-XXXX. Again, thank you for letting the BBB know we satisfied your needs and expectations. We hope you continue to experience the benefit of having Fidelity Warranty Service products!

James S. on BBB

★★

4 years ago

Jim S. My review is very positive. I purchased a new 2011 Toyota Avalon in May of 2010 for my wife. The F&I person at the dealership offered a warranty that covered the auto "bumper to bumper" for a period of 7 years or 100,000 miles. The cost for the warranty was just over $1,800.00. I was told and the warranty document stated that if the warranty was not used after the 7 years had expired and the car had less than 100,000 miles, my initial cost would be refunded. My 7 years was up in late May 2017. I prepared the documentation as instructed on the back of the warranty document and sent it to Fidelity Warranty Services on June 22, 2017. On July 11, 2017, I received a check from Fidelity for the total amount of my original cost, less and administrative fee of $50.00. So, in less than three weeks from the time I submitted my paperwork, I had their check. No hassle, and performed as indicated by the F&I person many years ago.

Business Response:

That is great news! It's always rewarding for us to hear from our happy customers. We, at Fidelity Warranty Services, sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often rely on other customer reviews when making purchase decisions for their vehicle. Of course, if you have any questions or need to reach us, please don't hesitate to call our customer support line (XXX) XXX-XXXX or email us *******@jmagroup.com. Again, thank you for letting BBB know we satisfied your needs and expectations. We hope you continue to experience the benefit of having Fidelity Warranty Services products. Thank you, Fidelity Warranty Services

W Morris and D Dawson D. on BBB

★★

4 years ago

This was my first time filing a claim with Fidelity Warranty Services, but I can't even say what a pleasure it was dealing with them. Well, in all honesty I made one call and the rest of the communication was between the repair shop and Fidelity. I was facing a bill over $1,000 and in the end Fidelity did exactly what they promised and paid the majority of the bill. What a relief since I do not have $1000 on hand for those repairs!! Even the repair shop had great comments about this particular company... if they had an email address I would have already sent them a glowing email full of praise - but they do not.

Business Response:

Our Customer Service team at Fidelity Warranty Services was thrilled to learn you had a pleasant experience. Providing excellent customer care is a huge priority for us and it's always rewarding to get positive feedback and we appreciate you taking the time to do so. Our contact information can be found on our website www.fidelitywarrantyservices.com but if you have questions or need to reach us please feel free to call our customer support line (XXX) XXX-XXXX, or email us *******@jmagroup.com. Thank you for your support and we hope you continue to experience the benefit of having our vehicle products and services. Sincerely, Fidelity Warranty Services

Anthony D. on BBB

★★

6 years ago

Thank you fidelity for all you have done. I really appreciate you for holding your name and fixing my repairs on my suv. I don't like the inspector part but I understand u need to make sure it's a legit claim. I wrote great reviews on yelp and Google to. Thanks again for your help. Fidelity for life!!