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Fidelity Warranty Services, Inc.

4.9

About this business

Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for... read more

Location details

500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9354 reviews
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Deborah S's profile image
Deborah S 
5 years ago

Fast payment. Hassle-free. Very happy that my Jeep was covered with the bumper to bumper warranty. 

Business response:

Dear Ms. ******* Thank you for taking the time to write such an awesome review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations! 

Thomas R.'s profile image
Thomas R. 
5 years ago

I've never dealt with an easier process. My wife recently had a flat while driving out of state and needed an immediate repair. Because this was out of area and we didn't have time to call into the Fidelity to preapprove this repair, I was expecting to have to argue with the claims processor when I called this in the day later. When I did call, it took less than 5 minutes for them to gather my info and process the claim. We received the reimbursement check a few days later. Thanks for exceeding expectations and making it ver... read more

Business response:

Dear Mr. ******, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations! 

Saint G.'s profile image
Saint G. 
5 years ago

Great company , have used them for 2 warranties on my Acura's . I just bring my cars to the dealer , just pay the deductible car fixed . 

Business response:

Thank you for taking the time to write such an awesome review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations! 

John K.'s profile image
John K. 
5 years ago

It took some time, but I got my check after 3 weeks, good company that keep a their word.would definitely use them in future car purchases. Really Pleased. 

Business response:

Dear John, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!" 

Teresa L.'s profile image
Teresa L. 
5 years ago

It was a great speedy and pleasant warranty saved me lots of money and by the time my service was complete the payment from fidelity was paid. I'm so glad I purchased the warranty 

Bob H.'s profile image
Bob H. 
5 years ago

Very positive experience. Very pleased 

Business response:

"Dear Mr. H, Thank you for taking the time to write such a fantastic review! We take immense pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!" 

teresa c.'s profile image
teresa c. 
5 years ago

Filed a claim for replacing a car tire. Very good customer service and very prompt payment. 

Business response:

Dear Ms. C, Thank you for taking the time to write such a fabulous review! We take immense pride in providing superior customer service so your feedback means a great deal to us. We hope you continue selecting us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!" 

Rick S.'s profile image
Rick S. 
6 years ago

Fidelity is the best 3rd party warranty service that I have used ever, it is close to factory dealer quality! My audi required a repair which was surprisingly expensive (over 14k), and fidelity came through and helped me out with my repair smoothly. It did take a while for the mechanic to get inspection, approval, parts ordered and delivered and eventually working on the car, but everything was repaired and all i had to do was pay for the deductible. The warranty even covers rental car or any uber rides required as part of t... read more

Business response:

Dear Mr. *** Thank you for taking the time to write such an awesome review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!" 

Sherry W's profile image
Sherry W 
6 years ago

Because of misinformation from a dealership I sought help 'all over the internet' and feel I struck gold after landing on the Fidelity Warranty Services, Inc.'s Customer Care Center. Ms. Colleen C., Customer Service Supervisor, has been amazing...going 'above and beyond' any thing I could have imagined and continues to act in my behalf with the dealership. I have been in Customer Service for many years and expect to receive the kind of service that I give others, she exceeded my standard! Ms. C. deserves to be recognized, as... read more

Business response:

Dear Ms. ******** Thank you for taking the time to write such a terrific review! We take great pride in delivering excellent customer service, so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!" 

Frequently asked questions about Fidelity Warranty Services, Inc.

How is Fidelity Warranty Services, Inc. rated?

Fidelity Warranty Services, Inc. has a 4.9 star rating with 354 reviews. 

When is Fidelity Warranty Services, Inc. open?

Fidelity Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.