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Fidelity Warranty Services, Inc.
- Automotive
- Deerfield Beach, FL
About this business
Location details
500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was a rough start for us, But it was because of the timing of the repair and the inspector. Once Shawn Reached out to us, he made thing move so must better. I was impressed and I would say the warranty is worth every penny. Thank you Shawn.
Business response:
Thank you for the opportunity to speak with you and your kind words. We understand your frustration and apologize for the confusion. We are glad we were able to clarify the concerns and help to get it moving along.
Dealer does not recognize policy and continues to charge me for oil changes. I paid $5000 for policies.
Business response:
Dear Ms. Vizcarra, We sincerely regret that you are not satisfied with your claim experience. We have attempted to contact you via email with no success. Please provide your contract number, along with the best way to reach you, to customeradvocateteam@jmagroup.com.
My wife and I are out of town on a furneral, and the inspector has not shown up yet, its been over 24 hours and we are stuck out of state. Very unhappy with they process.
Business response:
Hi Ray, Thank you for providing feedback and the opportunity to improve your experience. We understand your frustration and apologize for the confusion. We're glad we were able to resolve concerns you had regarding your claim. Responding to our customers and doing our very best to satisfy their needs is very important to us. We are hear to help!
Refuse to pay claim
Business response:
Thank you for the opportunity to speak with you. We understand your frustration and apologize for the confusion. We are glad we were able to resolve your claim concerns.
I Call 04/17/2020 talked to Nicholas hernando told me to email to him on 4/17/20 and 6/2/20 -6/15/20-6/29/20-7/2/20 call left a massage 7/8/20 AM never returned my call
Business response:
Dear Mr. Hall, We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. We would appreciate the opportunity to improve your experience. We will reach out to you directly at the email address you provided to get the additional contract information we need to look into this matter fully. We are here to help!
Refund of Cancelled Contract: I bought a used car at Hertz Carsale Scottsdale dealership in Nov 2019, and was pushed by the salesman to buy an extended guarantee together with car care service provided by Fadility Warantty Service Inc (FWS). Then, I canceled both contracts in Dec 2019 and was confirmed by the FWS that the cancellation had been approved. But I haven't received a refund yet after 5 months. I am waiting for a response and appropriate processing.
Refund of cancelled contract: I bought a used car from Hertz in Nov 2019, and was pushed by the salesman to buy an extended guarantee and car service bundle provided by Fadility Warantty Service Inc. Then, I cancelled both contracts in Dec 2019. But I have not get refund yet after 5 months. Still waiting for response!
Business response:
Dear Guang Zhang, We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. We would appreciate the opportunity to improve your experience. In order to look into this further, we need a few more pieces of information to locate your claim in our system. Please send your full name and contract number, along with the best way to reach you, to customeradvocateteam@jmagroup.com
It's been Almost a Year since I bought the Car and the Extra warranty....I have yet to get ANY Confirmation that I even exist or purchased the plan, (no card , paper work OR Anything except a number on my car contract). I hope the rest of My Experience isn't like this first year.
Business response:
Hi Dan, We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. We would appreciate the opportunity to improve your experience. In order to look into this further, we need a few more pieces of information to locate your contract in our system. Please send your full name and contract number, along with the best way to reach you, to customeradvocateteam@jmagroup.com
I am not happy with the service contract I have because they would not pay for air conditioner condenser in my car. so I will never buy another contract from them
Frequently asked questions about Fidelity Warranty Services, Inc.
How is Fidelity Warranty Services, Inc. rated?
Fidelity Warranty Services, Inc. has a 2.7 star rating with 905 reviews.
When is Fidelity Warranty Services, Inc. open?
Fidelity Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.