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Fidelity Warranty Services, Inc.
- Automotive
- Deerfield Beach, FL
About this business
Location details
500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm one who values customer service and Fidelity Warranty Services did not get the job done. I had an issue and called them three times, asked to speak with a supervisor on all three occasions, and a supervisor would not come to the phone on any of the occasions. No human decency.
Business response:
Dear Ghezal, While we were sorry to hear that you were not completely satisfied with your experience, we appreciate your feedback and the opportunity to improve your experience. In order to look into this further, we need a few more pieces of information to locate your claim in our system. Please send your full name and contract number, along with the best way to reach you to customeradvocateteam@jmagroup.com
This coverage was not offered to me it was added and the cost was not disclosed. The dealership in question even went as far to misrepresent the basis of this coverage. When I asked the direct question "Is this the manufacturers warranty?" without any further explanation the answer was "Yes".
Business response:
Dear Paul, We sincerely regret that you are not satisfied with your dealership experience. Thank you for giving us the opportunity to explain the cancellation process. If you have additional questions or need further assistance, please call our Customer Support team at (800)327-5172 . Best Regards,
I have tried for 2 and a half years to get my refund for a tire I purchased and nothing. I called and you people asked me to mail my info to you, I did and called about 10 days later and you people said did not receive, it probably went next door and sometimes that happens. 2 years is a very long time to wait for a refund. I was stupid to send you the originals so they are gone. I will make sure that social media knows not to get fidelity warranty services as you do not produce a refund and you just take money. Again over 2 ... read more
Business response:
Hi Christine, We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. We would appreciate the opportunity to improve your experience. In order to look into this further, we need a few more pieces of information to locate your claim in our system. Please send your full name and contract number, along with the best way to reach you, to customeradvocateteam@jmagroup.com
Absolutely TERRRIBLE service. Phone #'s for CS are NEVER answered. Auto Attendant options do not work. You can reach nobody ever. DO NOT BUY extended warranty "lifestyle products" from this company. They will find many ways to say that your issue is not covered by the protection level you bought. TOTAL SCAM!
Business response:
Hi Brad, We sincerely regret that you are not satisfied with the service you received. Please give us the opportunity to review with you your claim. We will reach out to you at the email address you provided. We hope to help clarify any questions that you have regarding this matter.
Purchased Wheels/Tires hazard insurance thru Mazda dealership. Hit a misplaced cement barrier on a road in a parking lot, of course it's not covered because a road in a parking lot is not considered a road. Are you for real? Don't purchase this insurance is a total rip off.
Business response:
Dear JM, We sincerely regret that you are not satisfied with the service you received. Please give us the opportunity to review with you your Road Hazard claim. We will reach out to you at the email address you provided. We hope to help clarify any questions that you have regarding this matter.
Very disappointing in this warranty program so far. After purchasing what I was told was a solid warranty I find that there are more items excluded than included. Be sure to read all the fine print.
Business response:
Hi Jason, We sincerely regret that you are not satisfied with the service you received. Please give us the opportunity to review your claim. We will reach out to you at the email address you provided. We hope to help clarify any questions that you have regarding this matter.
Good luck when you have to file a claim. They will find a way to not pay it. They're very shrewd and smart I will give them that. I ran over a bunch of nails, got 3 flat tires, and they told me I had to leave my car at the shop for 2 days for an inspector to come out and inspect. How will I go to work? Not their problem. The guy said and I quote "take a taxi." If you fix it and drive your car home before the inspector gets there we will not cover the claim. Absolutely genius. So I just paid for new tires and went on my way. ... read more
Business response:
Hi David , We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. We would appreciate the opportunity to improve your experience. We will reach out to you at the email address you provided to get the additional contract information we need to look into this matter fully. We are here to help!
Hello, we(3 people) have cancelled our warranty service and its been 3 months we did not receive the refund check yet. We are reaching out to our dealer and they repeatedly saying that checks will be issued by FWS to lienholder. But that never happened as we are calling lienholder(Huntington bank) almost everyday. We contacted several times FWS customer service as well and we get response that dealer is responsible for issuing the checks. We are vexed up calling FWS, lienholder and Dealer for the past 3 months to find out wh... read more
Business response:
Dear Naveen, We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. Thank you for the opportunity to improve your experience with your contract cancellation. We will follow up with you to ensure that your transaction has been completed successfully.
we cancelled the wrap service and our dealer keeps saying we will get a check from the fidelity services but its been 3 months. I did not receive a check and my car dealer keeps saying you need to talk to fidelity services. I am not sure whom to contact.
Business response:
Dear Pavan, We sincerely regret that you are not satisfied with the service you received. Please give us the opportunity to help with your wrap service contract. We will reach out to you at the telephone number you provided. We hope to help clarify any questions that you have regarding this matter.
Frequently asked questions about Fidelity Warranty Services, Inc.
How is Fidelity Warranty Services, Inc. rated?
Fidelity Warranty Services, Inc. has a 2.7 star rating with 905 reviews.
When is Fidelity Warranty Services, Inc. open?
Fidelity Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.