Fidelity Warranty Services, Inc.

Name: Fidelity Warranty Services, Inc.
Address: 500 Jim Moran Blvd, Deerfield Beach, FL, 33442, US
Telephone: (800) 327-5172
Price range: $$
Rating: 4.9

4.9

★★

316 reviews

|Automotive|Deerfield Beach, FL 33442

500 Jim Moran Blvd, Deerfield Beach, FL 33442

(800) 327-5172

https://www.fidelitywarrantyservices.com/

Closed now

About

Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for your needs. Learn more about how you can protect yourself and your loved ones. FWS’s products and programs can be purchased through more than 3,700 dealers nationwide.

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4.9

★★

316 reviews

5★293

4★16

3★7

2★0

1★0

Reviews(124)

Google Reviews(192)

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Recommended

Carol T on BBB

★★

2 years ago

A relief to know all I had to pay was deductable. No hassle!

Business Response:

"Dear Ms. ******** Thank you for taking the time to write such a fabulous review! We take immense pride in providing superior customer service so your feedback means a great deal to us. We hope you continue selecting us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!"

Lise Van B. on Birdeye

★★

3 years ago

We bought a Platinum protection warranty on our used 2012 Kia Sorento. We were fortunate that we never had to use the warranty. I always felt, when we bought the policy, that if we were lucky enough to never have serious car problems that somehow, in the end, we wouldn't get our full warranty amount back. I was wrong! Today we received our check for the full price we paid. It is a great thing to say that a warranty was worth the money and that they stood behind the purchase agreement 100%. Thank you Fidelity Warranty Services for being an honest business that provides an important service to those who purchase a used car.

Business Response:

Hi Lise, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Best Regards!

Jill W on BBB

★★

3 years ago

Dry easy prays to have my car repaired, no concerns in regards to overall process.

Deborah S on BBB

★★

3 years ago

Fast payment. Hassle-free. Very happy that my Jeep was covered with the bumper to bumper warranty.

Business Response:

Dear Ms. ******* Thank you for taking the time to write such an awesome review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!

Thomas R. on BBB

★★

3 years ago

I've never dealt with an easier process. My wife recently had a flat while driving out of state and needed an immediate repair. Because this was out of area and we didn't have time to call into the Fidelity to preapprove this repair, I was expecting to have to argue with the claims processor when I called this in the day later. When I did call, it took less than 5 minutes for them to gather my info and process the claim. We received the reimbursement check a few days later. Thanks for exceeding expectations and making it very easy to work through this claim.

Business Response:

Dear Mr. ******, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!

Saint G. on BBB

★★

3 years ago

Great company , have used them for 2 warranties on my Acura's . I just bring my cars to the dealer , just pay the deductible car fixed .

Business Response:

Thank you for taking the time to write such an awesome review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!

K L. review for Fidelity Warranty Services, Inc.

K L. on Birdeye

★★

3 years ago

I've had Fidelity Warranty auto services on my 2012 Acura TL for four years. Two weeks ago was the first time that I had to use the service. The customer service rep with whom I spoke was very courteous, professional, and helpful. He answered all of my questions and guided me through the repair process. My car needed $2600 worth of work for multiple issues, most of which was covered under my warranty. My service advisor at the Acura dealer simply called in, explained the problem, outlined the parts and labor that would be needed, and Fidelity took care of the rest. My service advisor said Fidelity Warranty is the best company that he has worked with in his 10+ years as a service advisor. Fidelity paid my claim within hours of my service advisor calling and my car was fixed within two days. I had a wonderful experience.

Business Response:

Thank you so much for your generous review. We really appreciate you taking the time out to share your experience. Cheers, JM&A Group!

Jared G. on Birdeye

★★

3 years ago

My 2014 Kia Cadenza needed a new entertainment unit which costs about 900. Kia called the service dept and took care of the radio with no cost. I didn't even have to be reimbursed; they paid the dealer direct which was great. I am looking to buy another car and looking for the same policy. Thank you

Business Response:

Hi Jared, Thank you for taking the time to write such a great review! We take tremendous pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs

Dorian von A. review for Fidelity Warranty Services, Inc.

Dorian von A. on Birdeye

★★

3 years ago

I received excellent customer service today from representative Michael Perez when requesting documents to educate me on my coverage. He was patient, knowledgeable, and extremely professional.

Business Response:

Dorian, Thank you so much for your kind words and generous review. We really appreciate you taking the time to share your experience with us. We will share your feedback with Michael. Cheers, JM&A Group