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Fidelity Warranty Services, Inc.
- Automotive
- Deerfield Beach, FL
About this business
Fidelity Warranty Services, Inc. (FWS) to provides valuable products and services to protect your vehicle investment when you need it most. As a valued FWS customer, you can rest assured that your service contract will be honored for covered repairs at over 6,000 participating service centers nationwide. We understand that making a vehicle purchase is a major decision that should be taken with care and understanding. FWS and its affiliates provide many options to help you choose the vehicle protection plan that is right for... read more
Location details
500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Has been a great warranty to have, has helped out with much in the time I've had my Jeep. only thing I dislike is how hard it is to figure out if it is covered or not through the dealership not sure if that's the dealerships problem or if it's the warranty problem but other than that the warranty helped out a lot just the people giving the claim for the warranty coverage don't seem to know what they're doing.
Service was easy which is a plus. Everything was amazing.
Business response:
Dear *** ******** Thank you for taking the time to write such a terrific review! We take great pride in delivering excellent customer service and providing ease of service, so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Please feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!"
I paid $ 2300 for my 6yr 100k mike plan on a brand new Buick escort Dec 2013. Car currently has 80k miles and engine failed due to lifters. Unfortunate but Fidelity covered it 100%. Very satisfied customer ð???
Business response:
Dear Mr. ****** Thank you for taking the time to write such a terrific review! We take great pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!
I paid $ 2300 for my 6yr 100k mike plan on a brand new Buick escort Dec 2013. Car currently has 80k miles and engine failed due to lifters. Unfortunate but Fidelity covered it 100%. Very satisfied customer ð???
Business response:
Dear Mr. ****** Thank you for taking the time to write such a terrific review! We take great pride in delivering excellent customer service so your feedback means a lot to us. We hope you continue choosing us for your future car buying needs. Feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!
I give them an A+. Took care of it very fast. Transmission they put in was great. No better warranty service around.
Business response:
"Dear Mr. *****, That is great news! It's always rewarding for us to hear from our happy customers. We sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often relies on other customers' reviews when making purchase decisions for their vehicle. Feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!"
I had purchased a Tire and Wheel Protection plan for my 2017 Chevrolet Camaro through the dealership at the time of sale. Car was brand new and I drive about 90+ miles each day to and from work. The roads where I drive also are known to have pot holes. It was $20 more a month and the finance manager was able to discount that to $10. $0 deductible, and I was covered for unlimited miles for 3 years at $5,000 max. With in a year, I had 3 tires replaced from nails and 1 whole Rim replaced that was cracked from a pothole. They sp... read more
Business response:
Dear Mr. *** That is great news! It's always rewarding for us to hear from our happy customers. We sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often relies on other customers' reviews when making purchase decisions for their vehicle. Feel free to share your experience on Google and Facebook! Again, thank you for letting the BBB know we satisfied your needs and expectations!
I understand and research companies before getting my extended warranty and I came to find all have lots of negative reviews. I will tell you my experience with receipts to back up my last claim. I have had 2 warranties with Fidelity. My first on a 2002 camry. It needed 2000 in repairs and my deductible was on $50. My car was repair at the Toyota dealership)1966 Harbor Blvd, Costa Mesa, CA 92627). This was in 2004. My second warranty , which my son has it now, was paid out in 2017 for $6700 engine rebuild for a 2009 VW Passa... read more
Business response:
Dear Mr. ****** That is great news! It's always rewarding for us to hear from our happy customers. We sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often relies on other customers' reviews when making purchase decisions for their vehicle. Feel free to share your experience on Google and FaceBook! Of course, if you have any questions or need to reach us, please don't hesitate to call our customer support line (XXX) ... read more
Jim S. My review is very positive. I purchased a new 2011 Toyota Avalon in May of 2010 for my wife. The F&I person at the dealership offered a warranty that covered the auto "bumper to bumper" for a period of 7 years or 100,000 miles. The cost for the warranty was just over $1,800.00. I was told and the warranty document stated that if the warranty was not used after the 7 years had expired and the car had less than 100,000 miles, my initial cost would be refunded. My 7 years was up in late May 2017. I prepared the documenta... read more
Business response:
That is great news! It's always rewarding for us to hear from our happy customers. We, at Fidelity Warranty Services, sincerely appreciate your business and the time you took to give positive feedback. As you can imagine, this review is very helpful for today's consumer, who often rely on other customer reviews when making purchase decisions for their vehicle. Of course, if you have any questions or need to reach us, please don't hesitate to call our customer support line (XXX) XXX-XXXX or email us *******@jmagroup.com. Agai... read more
This was my first time filing a claim with Fidelity Warranty Services, but I can't even say what a pleasure it was dealing with them. Well, in all honesty I made one call and the rest of the communication was between the repair shop and Fidelity. I was facing a bill over $1,000 and in the end Fidelity did exactly what they promised and paid the majority of the bill. What a relief since I do not have $1000 on hand for those repairs!! Even the repair shop had great comments about this particular company... if they had an email... read more
Business response:
Our Customer Service team at Fidelity Warranty Services was thrilled to learn you had a pleasant experience. Providing excellent customer care is a huge priority for us and it's always rewarding to get positive feedback and we appreciate you taking the time to do so. Our contact information can be found on our website www.fidelitywarrantyservices.com but if you have questions or need to reach us please feel free to call our customer support line (XXX) XXX-XXXX, or email us *******@jmagroup.com. Thank you for your support and... read more
Frequently asked questions about Fidelity Warranty Services, Inc.
How is Fidelity Warranty Services, Inc. rated?
Fidelity Warranty Services, Inc. has a 4.9 star rating with 349 reviews.
When is Fidelity Warranty Services, Inc. open?
Fidelity Warranty Services, Inc. is closed now. It will open on Monday at 8:00 a.m.