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Fidelity Warranty Services, Inc.
- Automotive
- Deerfield Beach, FL
About this business
Location details
500 Jim Moran Blvd, Deerfield Beach, FL, 33442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible!!! Been waiting over 3 months to get a fridge repaired. Nobody seems to know how to help. Fidelity warranty is the Wells Fargo of home warranties.
The guy at the dealership screwed me into paying for something that only covers me for 5000 more miles
The guy at the dealership screwed me
Purchased a Platinum Hyundai, Mechanical Failure Service Contract to cover our vehicle for 10 yrs/100k mi. Contract not honored. Hyundai Platinum Protection Plan #10939287 on Hyundai Elantra 2011. From Lia Hyundai in Hartford, CT. Sold as complete bumper to bumper coverage for all Mechanical Parts/Repairs. Fidelity Warranty Services says no parts covered past 50k miles. Completely false sales information...
I suggest to all of you who get offered a warranty from Fidelity to reject it and chose another company that the car dealership offers. We bought the Platinum warranty which covers pretty much everything from bumper to bumper with a few restrictions and one service for certain parts. However, we bought a vehicle that has had a few issues not our fault at all but within the engine of our car caused by defects of the vehicle. The dealership requested the services be covered through our warranty because it's no fault of our and... read more
Business response:
Dear Ms. Perez, Thank you for taking the time to write a review regarding FWS. We are very sorry you experienced some frustration during the processing of your/Mr. Romero's claim. Upon receipt of your review, FWS reevaluated the claim and determined that an additional $500.00 should be paid towards it due to recalculating the N.A.D.A value of your vehicle. We will provide a more thorough explanation in our separate letter to you. Thank you.
I suggest to all of you who get offered a warranty from Fidelity to reject it and chose another company that the car dealership offers. We bought the Platinum warranty which covers pretty much everything from bumper to bumper with a few restrictions and one service for certain parts. However, we bought a vehicle that has had a few issues not our fault at all but within the engine of our car caused by defects of the vehicle. The dealership requested the services be covered through our warranty because it's no fault of our and... read more
Business response:
Dear Ms. Perez, Thank you for taking the time to write a review regarding FWS. We are very sorry you experienced some frustration during the processing of your/Mr. Romero's claim. Upon receipt of your review, FWS reevaluated the claim and determined that an additional $500.00 should be paid towards it due to recalculating the N.A.D.A value of your vehicle. We will provide a more thorough explanation in our separate letter to you. Thank you.
I regret buying this plan. dealer that I bought from has poor service. I called Fidelity to see what other dealers in my area will honor this plan. they can't tell me which seems like BS. seriously? no list of providers? not much credibility there. I would AVOID this plan
Business response:
Dear Michael, We take your concerns very seriously and sincerely apologize for any inconvenience you might have experienced. We appreciate the opportunity to improve your experience and locate a participating repair facility in your area. If you have additional questions or need further assistance, please call our Customer Support team at (800)327-5172 .
I received a phone call just moments ago from the customer service department. The first agent told me the contact was being made due to nonpayment on the account. I was then told to hold while I get transferred to accounting. The second agent verifies my name and proceeds to tell me about purchasing the extended warranty. I explain to the agent that I purchased the warranty at the time of purchasing my vehicle back in May of 2018. The agent abruptly interjected and asked me what parts are covered under the warranty. I told ... read more
Business response:
Rafael, We are sorry to hear that you were not completely satisfied with your experience, we appreciate your feedback and the opportunity to improve your experience. In order to look into this further, we need a few more pieces of information to locate your claim in our system. Please send your full name and contract number, along with the best way to reach you to customeradvocateteam@jmagroup.com
Terrible service. I received a phone call from one of the agents that became irate with me over the fact that I was not aware of all the parts covered by the extended warranty. Upon asking why is he getting upset with me he hung up directly after saying have a good day. Such customer care is not deserved.
Frequently asked questions about Fidelity Warranty Services, Inc.
How is Fidelity Warranty Services, Inc. rated?
Fidelity Warranty Services, Inc. has a 2.7 star rating with 905 reviews.
When is Fidelity Warranty Services, Inc. open?
Fidelity Warranty Services, Inc. is closed now. It will open tomorrow at 8:00 a.m.