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FiRE + iCE Anaheim
- Restaurants
- Anaheim, CA
About this business
Location details
400 W Disney Way, Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 11:00 p.m. |
Horrible service, horrible food. Server never came back to our table. Waited forever to get in line to watch our food cook on an open grill touching everyone else’s mixed dishes. Don’t eat here if you have a food allergy. Everything touches and the don’t clean utensils in between flipping orders. Asked to talk to the manager and she was conveniently never available. Was supposed to call and never did. $27 a plate for a $12 meal that wasn’t good. Will never go back or recommend!
Business response:
Hi Carrie, We’re sorry to hear that your experience did not meet expectations. This is not the level of service or hospitality we aim to provide. We do want to address your concern regarding food safety. FiRE + iCE follows strict food handling and grill procedures, and we take allergies very seriously. Our team is trained to accommodate guests with food allergies, including using clean utensils and designated areas upon request to ensure a safe experience. We also understand that our interactive, open-grill concept may not b... read more
I’m very disappointed, unfortunately we couldn’t go back for a seconds to enjoy their food since they had a a party of 130 people
Business response:
Thank you for your feedback, Teresa, we’re sorry your experience felt limited during your visit. On high-volume nights, especially when we’re hosting large groups, the grill can become busier than usual, which may impact how quickly guests are able to return for additional rounds. We understand how that can take away from the experience, especially at an all-you-can-eat concept. We appreciate you dining with us and hope to provide a smoother, more relaxed experience on a future visit.
I’m glad we experienced this restaurant, but I would not need to go back. It’s an interesting concept, but fell short for my family. It’s like a buffet/hibachi combo. Pros: Food prepared to your liking, spiced, seasoned,etc. because you pick the ingredients. Lots of variety. Good for first date or group with different tastes. Cons: Family was not at the table at the same time. I didn’t like the up and down. And the up was longer than a typical buffet because you wait for the food to be cooked. The cook’s utensils touch the r... read more
Business response:
Thanks for giving us a try, Lisa. We appreciate you highlighting the variety and the custom experience—our concept definitely shines when guests are looking to build something unique to their tastes. We understand the interactive format and timing aren’t for everyone, especially when dining with a group, and we appreciate your honest feedback. While our team follows strict food safety protocols, we hear your concern and will be sure to review it with our culinary leads. Wishing you all the best on your next dining adventure!
The food is terrible, the concept is quite unpleasant
Business response:
Hi Ivan, We’re sorry to hear FiRE+iCE wasn’t your vibe. Our interactive, build-your-own-meal concept definitely isn’t traditional, and we understand it’s not for everyone. That said, we take pride in offering fresh ingredients, bold flavors, and a high-energy experience that many guests love. We appreciate you giving us a try, and we hope your next dining adventure is more aligned with your tastes.
New cooks and they were super rude. Went for brunch and the older man was demanding and didn’t know what he was doing. Would talk down to the women.
Business response:
Lisa, we apologize for your experience during brunch. We’re in full training mode, and that style of rushed or rude behavior is absolutely not acceptable. We took immediate action to coach our team on respectful service and instruction delivery. We appreciate you bringing it to our attention and hope you’ll give us another chance to fire on all cylinders.
Food was alright. The location looked to be ruff. The server Ernesto didn't care much to help. Slow to greet us. Brought a round of drinks and then didn't see him most of the time. When I asked for bill it took 30 minutes and me walking up to host to ask her to get the bill as well as we were over waiting. Ernesto came and just handed bill and didn't say anything to us.
Business response:
Cody, thanks for taking the time to share your experience. We’re glad you gave FiRE+iCE Anaheim a try, but it’s disappointing to hear that the service didn’t reflect the attentive, high-energy hospitality we aim to provide. We’ll be sharing your feedback with our team, as this isn’t the standard we hold ourselves to. While our location can get busy and fast-paced, every guest should feel looked after. We appreciate your honesty and would love the opportunity to give you a better experience next time.
I’m a pretty easy going person . It don’t take much to upset me. I really really didn’t like my server. He was not attentive and too worried about every other table but ours.
Business response:
Monet, thanks for taking the time to share your feedback. We’re sorry to hear you didn’t feel taken care of during your visit — that’s not the experience we aim to deliver. Although we are a little different than your typical sit-down restaurant - we here at FiRE+iCE Anaheim, work hard to bring energy and attention to every table, and it's clear we missed the mark for you this time. We appreciate you bringing it to our attention and hope you’ll give us another shot to show you the fun, lively service we’re known for.
Food not good but the servers were super nice! Would not return
Business response:
We’re sorry to hear the food didn’t hit the mark for you, Erin, but we appreciate you shouting out our awesome servers! They work hard to make every guest feel welcome. While we wish we could’ve wowed you with our flavors, we appreciate you giving us a try. If you ever decide to give FiRE+iCE another shot, we’d love the chance to change your mind! 🔥🍽️
Not As Advertised! We dined on Sunday at 6:00. This is not the time to go if you are looking for any type of enjoyable experience. The food was good, a lot of options but then you carry your bowl to a designated area and wait until they cook it. Very boring and no show or “dazzle”. The wait staff seemed very uninterested in being there or having us as guests. We are not heavy drinkers so that seemed to let them down. I would choose something else for our next trip and suggest the same. This is an over priced Mongolian grill ... read more
Business response:
It sounds like our interactive, all-you-can-eat grill experience wasn’t quite what you were expecting, Dustin. While we don’t claim to be a hibachi-style show, we do aim to provide an exciting and engaging atmosphere, especially at peak times. Sundays at 6 PM tend to be busy, and while our cooks work hard to keep up with demand, we understand that the energy may not have been what you were hoping for. We appreciate your feedback and will use it to ensure that every guest—whether they're here for the food, drinks, or the full... read more
Frequently asked questions about FiRE + iCE Anaheim
How is FiRE + iCE Anaheim rated?
FiRE + iCE Anaheim has a 4.2 star rating with 3,192 reviews.
When is FiRE + iCE Anaheim open?
FiRE + iCE Anaheim is open now. It will close at 10:00 p.m.