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FiRE + iCE Anaheim
- Restaurants
- Anaheim, CA
About this business
Location details
400 W Disney Way, Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 11:00 p.m. |
Idk of there was just alot of people but the guys cooking our food burned it. And it wasnt great
Business response:
We’re sorry to hear that your food was overcooked during your visit, Rama. It’s certainly not the experience we strive to provide, and we’ll review this with our grill team to ensure every dish is prepared with care. Thank you for your feedback, and we hope you’ll give us another chance in the future.
The waiter was incredibly rude and dismissive to our group. We would be talking to him and he would just walk away. He only had to get out drinks, we got our food and yet he did not deserve the 18% gratuity but he knew he was getting it so he did not even try
Business response:
Thank you for your feedback. We’re sorry to hear about the experience with your waiter. Our team strives to provide attentive and respectful service to all our guests, and your experience falls short of that standard. We will address this with our team to ensure every guest feels valued. Thank you for bringing this to our attention, and we hope you’ll give us another chance to show you the 5-star FiRE+iCE experience in the future.
I feel the chicken and beef chunk containers should be in the front and not the back as you have to lean under the glass too far for it. Also, the co trainers for it are quite small and should be larger. Busy the time u fill up your bowl anyway not much chicken or beef will be put in the bowl anyway so your not gonna lose money. The line backs up cuz people can’t get the frigging meat. Also, have extra high chairs so I won’t have to listen to a lady go bezerk over having a reservation and not enough high chairs. She ruined m... read more
Business response:
Thank you for your feedback, Lisa! We’re glad you enjoyed your visit and appreciate your thoughts on the layout of the protein station. Your suggestions about repositioning the meat containers and making them larger are valuable and will be shared with our team to explore ways to enhance the flow and convenience for our guests. We’re sorry to hear about the disruption during your birthday dinner due to another guest and hope your next visit is nothing but a celebration from start to finish. Thank you for spending your specia... read more
Rude cook - ruined entire experience. First time & last time. Not clean and not kid friendly at all.
Business response:
We’re truly sorry to hear that your visit didn’t meet your expectations, Fiona. At FiRE+iCE Anaheim, we strive to create a welcoming and fun environment for all our guests, and it’s disappointing to learn that your experience fell short. While our interactive dining style may not be for everyone, we are committed to maintaining cleanliness, being family-friendly, and delivering excellent service. Your feedback about the cook and overall atmosphere will be reviewed with our team as we continuously aim to improve. Thank you fo... read more
We had resevations and still waited 40 min before we could sit. Food area dirty we asked for a quieter atea and they said no only area was on front of dj speakers.
Business response:
Hi Becky, thank you for dining with us at FiRE+iCE. While we understanding you might have found your visit frustrating it's unnecessary to mis-represent your experience. Your reservation was booked at 7:41pm for 8:30pm on the day of. Your party was seated at 8:52 - a 22minute wait on a Saturday night of a 3-day weekend - is quite reasonable. We apologize for your dissapointment but must clarify this experience - our team works hard to provide the best to our guests in every possible way and are disheartened your visit did no... read more
Our waitress only checked on us 2 times during our 3 hours and came with the bill and disappeared. I finally chased her down after looking for her for about 20 minutes. I asked for coffee refills and didn't get any until I went to the bar. I was over charged for my 3 year old granddaughter which should have been free.
Business response:
We're sorry to hear that your experience wasn't up to our usual standards. It’s disappointing that your service fell short, and we sincerely apologize for the mix-up with your granddaughter’s charge. We’ll be sure to address this with our team, as we strive to make every visit enjoyable for all guests. Thank you for bringing these issues to our attention, and we hope you’ll give us another chance to provide the experience you deserve.
There was a girl at the front with red hair when I arrived , then we were seated in the outdoor dining- I immediately started to have flies swarming around me I asked to speak with someone to be moved. The red head came out and said sorry inaked to be moved she said no the inside is already taken I said it’s too many flies her response was “ you chose outdoor dining “ I said so I have to pay a few hundred dollars to eat with flies and she just shrugged her shoulders and walked away - I said I am leaving she was like ok. No e... read more
Business response:
We're very sorry to hear about your experience on a busy Father's Day weekend evening. This is certainly not the standard of service we strive for at FiRE+iCE. We apologize for the inconvenience and the way your request was handled. We'll address this issue with our team to ensure it doesn’t happen again. We appreciate your feedback and hope you'll give us another chance in the future.
Took over 30 minutes to get seated with our reservations. Rude hostess
Business response:
We're sorry to hear about your experience during your visit, especially on a busy holiday weekend. First impressions are incredibly important to us, and we'll be sure to address this with our team. Thank you for bringing this to our attention, and we hope to provide a much better experience for you next time!
Serious issue with the service last night. We were seated nicely, but my order was not recorded right, drinks were overly salty and was remade 2x because it wasn’t right. Food was good and kitchen staff were excellent. However our waitress Courtney clearly disregarded our family and we even noted we were celebrating a 6th birthday all together… no recognition. Management needs to better manage the staff following their attention to detail,staff’s consideration of tables and people. I recommend people look for a different res... read more
Business response:
Thank you for sharing your feedback, Jennifer. We're sorry to hear about the issues you experienced with the service during your recent visit to our Anaheim location. It's disappointing to know that Courtney's service fell short, especially on such a special occasion as a 6th birthday celebration. We appreciate your kind words about our kitchen staff and are glad you enjoyed the food. Your loyalty to our South Lake Tahoe location means a lot, and we hope to have the opportunity to improve your experience at Anaheim in the fu... read more
Frequently asked questions about FiRE + iCE Anaheim
How is FiRE + iCE Anaheim rated?
FiRE + iCE Anaheim has a 4.2 star rating with 3,192 reviews.
When is FiRE + iCE Anaheim open?
FiRE + iCE Anaheim is open now. It will close at 10:00 p.m.