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FiRE + iCE Anaheim
- Restaurants
- Anaheim, CA
About this business
Fire + Ice Grill + Bar is a blazing hot restaurant highlighting a great variety of fresh food, cooked on an open grill in a fun filled atmosphere. Once you have selected from the assortment of fresh meats, seafood, veggies and pastas, their grill chefs will cook each of them according to your desire. From the type of sauce for your entree to the preference of your grill, everything is done according to your indulgence. Situated on the upper level of Anaheim GardenWalk, the restaurant has a huge outdoor patio with a fire pit ... read more
Location details
400 W Disney Way, Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 10:00 p.m. | |
| Tue | 11:30 a.m. to 10:00 p.m. | |
| Wed | 11:30 a.m. to 10:00 p.m. | |
| Thu | 11:30 a.m. to 10:00 p.m. | |
| Fri | 11:30 a.m. to 11:00 p.m. | |
| Sat | 10:30 a.m. to 11:00 p.m. | |
| Sun | 10:30 a.m. to 11:00 p.m. |
Was not happy with the check in and seating. Our reservation was at 6pm and we checked in at 5:53pm. Others checked in after us and were seated before us all with reservations at 6pm. We finally were seated at 6:25pm. To me that is unacceptable for having a reservation. Once we were seated everything was fine but that set the evening up for an unhappy start.
Business response:
Hi Jeff, Thank you for dining with us and taking the time to share your concerns. We acknowledge your frustration but we must follow our seating policy for all guests. We require the full party to be present when seating our guests as stated in our reservations policy. While you arrived at 5:53pm and were checked in at that time, your party was incomplete until 6:09pm. For a Saturday night at prime time, even with a reservation, a 16 minute wait for a party of 6 is relatively common. We have these policies in place to best s... read more
Greeter at the door while checking in very insistent on telling us to read the policy regarding how long we can be at the table, after being seated server took her time to get to our table to introduce self and get our drinks order, server looked distracted and did not give us proper attention, got one drink order wrong, left menus on the table, didn’t ask or offer rice or other, Chefs were great, ambience was good.
Business response:
Thank you for your feedback! We're glad you enjoyed the chefs and ambiance at FiRE+iCE. We apologize for the initial greeting and the service experience. We'll work on improving our service to ensure a more attentive and seamless experience. We hope to welcome you back soon!
Food was good, shout out to the chefs on the grill 💪🏼💪🏼🔥
Business response:
Thank you for the 5 stars for FiRE+iCE! We're thrilled you enjoyed the food and appreciate the shout-out to our grill chefs!
Fire & Ice was great! This is my 4th time here. The variety, the amount of food you get is perfect for the price you pay. We had a big party and waitress was great!
Business response:
Thank you for the fantastic review! We're thrilled to hear that your fourth visit to FiRE+iCE Anaheim was another great experience. It's wonderful to know you enjoyed the variety and value of our offerings, and that our waitress took good care of your big party. We look forward to welcoming you back again soon!
Absolutely loved this place first time and will definitely go back!!
Business response:
Thank you for your glowing review, Mechelle! We're thrilled to hear that you had a fantastic first experience at FiRE+iCE Boston. We look forward to welcoming you back for more memorable meals. See you soon!
They didn't have the full buffet because of Mother's Day. we were not told that would happen when i inquired prior to making the reservation. in fact, when asked if buffet, the host told me that's what they were famous for--Sunday Brunch. only items were eggs, pancakes, bacon and sausage and some fruit and salad items. the Mongolian BBQ was great, but people in my party would not eat that, so paid $27 for eggs and pancakes. i asked waiter if mimosas were unlimited, to which he said yes. but when we ordered a refill, it was a... read more
Business response:
Hi Richard, We apologize for any confusion regarding our buffet offerings on Mother's Day. At FiRE+iCE Anaheim, we aim to provide clear communication and a consistent dining experience. We're glad you enjoyed the Mongolian BBQ, but we regret that the brunch options didn't meet your expectations. We appreciate your feedback and will use it to improve our service. Thank you for giving us a try.
We brought in a big group and they handled us well. They could not split the checks but we worked it out. Definitly plan on staying 2 hours to get the full experience of an unlimited eating challenge.
Business response:
Thank you for your feedback, Keith. We're sorry to hear that our food did not meet your expectations. At FiRE+iCE, we pride ourselves on using fresh, quality ingredients to provide a wide range of options that allow our guests to create their own unique dining experiences. We continually strive to ensure our food appeals to a variety of tastes and are disappointed we missed the mark during your visit. We appreciate your input as it helps us improve, and we hope you'll consider giving us another chance to impress you in the f... read more
Pancakes were great, all food was great and service went above and beyond. Definitely recommend!
Business response:
Thank you for the glowing 5-star review! We're delighted to hear that you enjoyed the pancakes and all the food at our Anaheim FiRE+iCE location. It's wonderful to know that our service team went above and beyond to make your experience memorable. We appreciate your recommendation and look forward to welcoming you back for another outstanding visit. Thank you for choosing to dine with us!
what an experience, they made my son's birthday extra special. I would come again.
Business response:
Thank you for the wonderful 5-star review, Liv! We're thrilled to hear that we could make your son's birthday extra special at FiRE+iCE Boston. It's always our goal to provide a memorable dining experience, and we're so glad you enjoyed your visit. We look forward to welcoming you back again soon for another great experience. Thank you for choosing to celebrate with us!
Frequently asked questions about FiRE + iCE Anaheim
How is FiRE + iCE Anaheim rated?
FiRE + iCE Anaheim has a 4.5 star rating with 2,552 reviews.
When is FiRE + iCE Anaheim open?
FiRE + iCE Anaheim is closed now. It will open at 11:30 a.m.