This profile has been claimed by the business owner or representative.
FiRE + iCE Boston
- Boston, MA
About this business
Located on Berkeley Street, Fire + Ice is a popular restaurant chain that is known for its out-of-the box concept and delicious food. Different food combinations, fresh food and an upbeat ambiance are sure to give your evening a great start. Walk around the place and choose your combinations and stop at the interactive grill area where the chefs will entertain you while creating some delicious grills. The cuisine is mainly Mongolian grills and American flavors, the perfect place for friends and family. Check website for more... read more
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
This is a fun experience, especially for kids. That said the servers are stretched too thin because big groups come all the time and there’s not enough clarity on how the cooking circle works so people cut in line all the time. The restaurant management should think about how to improve the flow of the dining room and definitely hire more servers!
Business response:
Thank you for sharing your experience and for the 3-star review. We're pleased to hear that you enjoyed the fun atmosphere, especially for kids. However, we apologize for any confusion or inconvenience caused by the flow around our cooking stations and the service. Your feedback about the need for clearer instructions and additional staff is invaluable, and we will certainly consider how we can better organize the dining area and improve staffing to enhance our service efficiency. We appreciate your suggestions and hope to p... read more
Fun for kids but food isn’t the best. Nice to make different plates and combos but overall not crazy about it. The staff was very nice and server was good. Nice to try one and then move on. It’s more for the experience than quality.
Business response:
Thank you, Mallory, for your review. We're glad to hear that you enjoyed the interactive aspect of our dining experience and found our staff friendly and accommodating. We understand that our concept focuses heavily on the experience, and we're sorry to hear that the food did not fully meet your expectations. We appreciate your feedback as it helps us to improve both our food quality and the overall dining experience. We hope you'll consider giving us another chance in the future to better impress you with our offerings.
Been coming to Fire Ice for years with our boys for Easter…great tradition!
Business response:
Thank you, David, for the wonderful 5-star review and for making FiRE+iCE a part of your family's Easter tradition for years! We're thrilled to be a place where you and your boys enjoy celebrating together. We look forward to continuing this tradition with you and providing great experiences every time you visit. See you next Easter, if not sooner!
Level of food kind of went down in value but we went to lunch so it was cheaper, not bad
Business response:
Thank you for your 5-star review and feedback. We're glad to hear that you found value in our lunch pricing, though we're sorry to hear that you felt the quality of food didn't quite meet previous standards. We appreciate your honesty as it helps us focus on maintaining high-quality offerings at all times. We look forward to welcoming you back soon, aiming to exceed your expectations with every visit!
Great concept Great service Great food Lots of fun.
Business response:
Thank you, Lexofacto, for the positive feedback! We're thrilled to hear that you enjoyed the concept, service, food, and had lots of fun at our restaurant. Our team works hard to create a great dining experience for every guest, and it's rewarding to know that we succeeded with your visit. We look forward to welcoming you back soon for more great times at FiRE+iCE!
Great service and great spot to eat. Slow on cooking allergy related food
Business response:
Thanks for the 4 stars! We're thrilled you enjoyed our DIY style. Join us again soon, and let's make your next visit a 5-star experience!
Went for brunch with my kids and they were so amazed and they loved it so much want to go back they truly enjoyed all the choices that had and they fact that they could watch them cook it right in front of them.
Business response:
Thank you for the fantastic 5-star review of our Boston FiRE+iCE location! We're delighted to hear that your brunch experience with your kids was such a hit. It's wonderful to know that they were amazed by our interactive cooking and enjoyed the wide variety of choices available. We love creating fun and memorable dining experiences, especially for our younger guests. We look forward to welcoming you and your family back soon for another enjoyable visit where your kids can once again watch their culinary creations come to li... read more
Food was great here as always. It’s a fun place. We made a reservation weeks ago and specifically asked for a table far away from the grill, and they couldn’t have placed us any closer. We were right next to it. Our waitress also was not very attentive, and they really don’t have much to do where it’s all self service. We never got asked if everything was ok nor is we wanted additional drinks. There was an extremely large party from Atlanta that came in after us but that is no excuse to treat repeat customers poorly. They co... read more
The schtick here is fun the first time but having to find a spot to watch someone cook your food gets old quick. Especially when 2 coach busses of rude French students come in and SHOVE into you. I understand waitstaff is hard to find but we had to track ours down just to get more drinks and it was actually a different server to help us.
Business response:
Thank you, Jenn, for your 3-star review of our Boston location. We appreciate your feedback on the unique aspect of watching your food being cooked and understand how the novelty can wear off, especially in a crowded setting. We apologize for any discomfort caused by the influx of guests during your visit. Our aim is to provide an enjoyable and comfortable experience for all, and we'll take your comments into account as we work on managing busy times more efficiently. Regarding the service, we appreciate your understanding o... read more
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.5 star rating with 6,577 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.