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FiRE + iCE Boston
- Boston, MA
About this business
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Your staff was awesome. The food was a Little underwhelming. The beef was mushy. Mussels were a little on the way out. Some of the meats weren’t appealing.
Business response:
Thank you for your review, Peggy. We're glad to hear that you found our staff at FiRE+iCE Boston to be awesome, but we're sorry that the food didn't fully meet your expectations. We take pride in sourcing fresh, quality ingredients for our guests, and it's concerning to hear your feedback about the beef and mussels. Please know that we regularly review our food suppliers and preparation methods to ensure the highest quality. We appreciate your honest feedback, as it is crucial for our continuous improvement. We hope you'll r... read more
I've been there a lot and I'll go back again. Mima family have been there quite a few times and we've always enjoyed the food. The crowd the atmosphere. I recommend everyone should go there at least once. But I guarantee you'll come back again
Business response:
Thank you, Anthony, for your enthusiastic 5-star review of our Boston FiRE+iCE location! We're thrilled to hear that you and your family are repeat visitors and continue to enjoy the food, crowd, and atmosphere each time. Your recommendation for others to visit at least once is greatly appreciated, and we're glad to know you believe they'll want to return just like you have. We look forward to welcoming you and your family back again soon for more delicious meals and great vibes at FiRE+iCE! Thank you for being such a fantas... read more
Great as always! The food, the service, the location!
Business response:
Thank you, Adam, for the glowing 5-star review! We're delighted to hear that you consistently enjoy the food, service, and location at FiRE+iCE. It's always our goal to provide an excellent dining experience, and we're thrilled to know we've succeeded. We look forward to your next visit and hope to continue impressing you each time!
This is a fun experience, especially for kids. That said the servers are stretched too thin because big groups come all the time and there’s not enough clarity on how the cooking circle works so people cut in line all the time. The restaurant management should think about how to improve the flow of the dining room and definitely hire more servers!
Business response:
Thank you for sharing your experience and for the 3-star review. We're pleased to hear that you enjoyed the fun atmosphere, especially for kids. However, we apologize for any confusion or inconvenience caused by the flow around our cooking stations and the service. Your feedback about the need for clearer instructions and additional staff is invaluable, and we will certainly consider how we can better organize the dining area and improve staffing to enhance our service efficiency. We appreciate your suggestions and hope to p... read more
Fun for kids but food isn’t the best. Nice to make different plates and combos but overall not crazy about it. The staff was very nice and server was good. Nice to try one and then move on. It’s more for the experience than quality.
Business response:
Thank you, Mallory, for your review. We're glad to hear that you enjoyed the interactive aspect of our dining experience and found our staff friendly and accommodating. We understand that our concept focuses heavily on the experience, and we're sorry to hear that the food did not fully meet your expectations. We appreciate your feedback as it helps us to improve both our food quality and the overall dining experience. We hope you'll consider giving us another chance in the future to better impress you with our offerings.
Been coming to Fire Ice for years with our boys for Easter…great tradition!
Business response:
Thank you, David, for the wonderful 5-star review and for making FiRE+iCE a part of your family's Easter tradition for years! We're thrilled to be a place where you and your boys enjoy celebrating together. We look forward to continuing this tradition with you and providing great experiences every time you visit. See you next Easter, if not sooner!
Level of food kind of went down in value but we went to lunch so it was cheaper, not bad
Business response:
Thank you for your 5-star review and feedback. We're glad to hear that you found value in our lunch pricing, though we're sorry to hear that you felt the quality of food didn't quite meet previous standards. We appreciate your honesty as it helps us focus on maintaining high-quality offerings at all times. We look forward to welcoming you back soon, aiming to exceed your expectations with every visit!
Great concept Great service Great food Lots of fun.
Business response:
Thank you, Lexofacto, for the positive feedback! We're thrilled to hear that you enjoyed the concept, service, food, and had lots of fun at our restaurant. Our team works hard to create a great dining experience for every guest, and it's rewarding to know that we succeeded with your visit. We look forward to welcoming you back soon for more great times at FiRE+iCE!
Great service and great spot to eat. Slow on cooking allergy related food
Business response:
Thanks for the 4 stars! We're thrilled you enjoyed our DIY style. Join us again soon, and let's make your next visit a 5-star experience!
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.1 star rating with 8,455 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 4:00 p.m.