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FiRE + iCE Boston
- Boston, MA
About this business
Located on Berkeley Street, Fire + Ice is a popular restaurant chain that is known for its out-of-the box concept and delicious food. Different food combinations, fresh food and an upbeat ambiance are sure to give your evening a great start. Walk around the place and choose your combinations and stop at the interactive grill area where the chefs will entertain you while creating some delicious grills. The cuisine is mainly Mongolian grills and American flavors, the perfect place for friends and family. Check website for more... read more
Location details
205 Berkeley Street, Boston, MA, 02116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 9:00 p.m. | |
| Tue | 4:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Great experience for two very hungry 15 year olds and a mother!
Business response:
We appreciate you giving FiRE+iCE Boston a try on your visit to the city with two hungry teenagers and we're thrilled to hear they enjoyed their experience! We continuously strive for excellence in our customer service and passionate cooks to serve up quality dishes. We're glad that everyone left full and happy, and we hope that you will come back and have another memorable experience soon! Thank you for the kind words and taking the time to let us know how we did.
AWESOME staff! Super friendly and on the ball. Well set up and great value. Amazing food.
Business response:
Thank you so much for giving us a 5 star review after your visit to FiRE+iCE in Boston! We're delighted that our staff was friendly and on the ball, that the setup impressed you, and that you enjoyed the fantastic food. Feedback from customers like yourself is invaluable to us as it helps us continue providing exceptional experiences. Your enthusiasm for FiRE+iCE has made our day. Thank you again for taking the time to review your experience and we sincerely hope to welcome you back soon!
Food was excellent, very good selection. Service was personable and efficient. Ambience could be improved, more of a cafeteria style.
Business response:
Thanks for your review, Laurie. We're glad to hear that you enjoyed your meal and appreciate the personal service you experienced. It's great to know that our food selection was to your liking too. We strive to provide a high-quality experience from start to finish, and we'd love to make improvements wherever possible. Your suggestion regarding ambience will be taken into consideration when assessing solutions for managing the layout of our restaurant space.
Matt our Server was amazing. He was awesome and accommodating everyone needs a Matt in there restaurant
Business response:
Thank you for taking the time to review FiRE+iCE Boston Miesha! We're so glad to hear your server, Matt, made such a great impression. We are fortunate to have talented professionals like Matt on our team and we understand how important their presence and service can be for making your experience truly special. Their hard work is much appreciated!
Great experience for two very hungry 15 year olds and a mother!
Business response:
We appreciate you giving FiRE+iCE Boston a try on your visit to the city with two hungry teenagers and we're thrilled to hear they enjoyed their experience! We continuously strive for excellence in our customer service and passionate cooks to serve up quality dishes. We're glad that everyone left full and happy, and we hope that you will come back and have another memorable experience soon! Thank you for the kind words and taking the time to let us know how we did.
Great value. Very nice staff. Great interactive experience. Noise level was up a little due to the events and parade going on. We'd go again sometime.
Business response:
Hello Timothy, thank you for taking the time to review your experience at FiRE+iCE Boston! We are so pleased that you enjoyed your interactions with staff and found great value in your visit. It's also wonderful to hear that the lively festivities occurring around our location didn't dampen your dining experience. After all, we aim for every guest to enjoy a unique interactive experience while they're here with us!
I specifically stated in my reservation that I wanted the waitstaff to sing happy birthday to my husband Matt. I told the waiter (Fernando) when we got there that it was his birthday. He later came over and asked my husbands name and wrote it down. We waited about 20-30 minutes for the waiter to bring our check and never did they come to sing happy birthday to my husband. It was really disappointing. Fernando was really nice but not very attentive. We had a party of 14 so we asked to split the check and there seemed to be a ... read more
Business response:
Thank you for taking the time to share your experience at FiRE+iCE Boston, Kristina. We apologize that your night was not up to our usual standards and we are sorry we missed an opportunity to make your husband's birthday special. We will certainly pass along your feedback regarding Fernando’s attentiveness as well as the split check process confusion other guests experienced. Though every situation is unique, we do understand the need for prompt requests and follow-through.
Lovely evening at Fire and Ice. Food was great. Loved the overall choices of the food and different sauces. Great atmosphere.
Great concept, chefs are very kind and do an excellent job on making/grilling the food!
Business response:
Thank you for your awesome review of FiRE+iCE Boston! We appreciate you taking the time to understand and experience our unique DIY dining concept. It truly sounds like you enjoyed it, with a special shout out to our excellent chefs who make all the creations come to life - we'll be sure to pass your kind words onto them. Thank you again for choosing FiRE+iCE and we hope that when you're back in town, you can visit us and our talented chefs once more!
Frequently asked questions about FiRE + iCE Boston
How is FiRE + iCE Boston rated?
FiRE + iCE Boston has a 4.5 star rating with 6,577 reviews.
When is FiRE + iCE Boston open?
FiRE + iCE Boston is closed now. It will open at 12:00 p.m.