This profile has been claimed by the business owner or representative.
First American Bank
- Banks
- Addison, IL
About this business
Location details
1780 W Fullerton Ave, Addison, IL, 60101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My college aged son had fraudulent activity on his debit account at the beginning of March. The card was deactivated and a new one was sent. He never received it. After calling three weeks ago, we were told a new card was sent. He still has no card. No one will call us back and no one has helped us AT ALL. We have been loyal customers since 1998 and may need to start banking elsewhere.
Business response:
Molly, we are sorry for any inconvenience. A representative from our Geneva branch will be contacting you soon.
Since day 1 I’ve always had problems with this bank. From the customer service to its reliability. First off I was told I was getting free complimentary checks for opening an account , so I said yes I’ll take them. Come to find out a month latter my banker never processed the order and when I went back to ask about them she said “oh I thought you didn’t want them , but let me go ahead and do that for you now it’s going to be X amount of money “ I proceeded to tel her about how she mentioned they would be free . She then did... read more
Business response:
Hello, Joanna, we are looking into this and a representative will follow up with you.
Have knowledgeable, competent people who know their jobs
This is the second Uber hack in a month - first was using a debit card FirstAm supposedly deactivated 6 months ago. New Uber hack yesterday on a different family acct - again I have to complete forms, take to the bank & wait for charges to be reversed. I have never used Uber. Been with FirstAm since 2000, but this is not the bank I signed up with and all accounts will be moved as soon as I decide on a new bank that actually has security measures in place.
Business response:
Christian, First American Bank takes fraud very seriously. We utilize a fraud monitoring system to help protect customers and reduce loss. However, we are unable to detect when compromises will occur or how often to the same customer. We apologize for any inconvenience this has caused.
Stop raping your customers with fee's.
they don't keep staff for international wire transfers on the weekends. is there only one person that does this function? i wish i knew that sooner. almost impossible to do this during the week.
Business response:
Jesse, wire transfers are processed Monday through Friday between 8 a.m. CT and 4 p.m. CT. Like other banks, we do not process wire transfers (domestic or international) on weekends, only business days. For international wires being processed through consumer accounts, First American Bank must comply with the Dodd Frank Act. The Dodd Frank Act requires banks to provide a disclosure at the time the wire is processed. Since there is a disclosure that must be given, we can only accept international wires during our business day... read more
in today's world deposits such as CASH APP, ZELLE etc post and is available IMMEDIATELY except for First American Bank. it is so frustrating to have OD fees when u have these automatic deposits come in to clear the OD. CS reps are NOT available by phone all day like other Banks. only during banking hours so if u have an issue after bank hours TOUGH LUCK. This is a small bank and operates as such. Not convenient at all. I have tolerated the lack of convenience for about 4 yrs because this bank was next door to my other job.... read more
Business response:
Michelle, Larry followed up regarding your concerns. Please let us know if there’s anything else we can help with.
Fee after fee. Every time I travel my card gets shut down. Even when I alert them that I’m traveling. So many better options in the bank world. I have banked with the same bank for many years and first American took over my bank last year. Time to find a new bank.
Dickie has been telling Grandma for years about FirstAm’s great customer service in the commercials. Regrettably Kevin in Customer Service must not listen to the radio.
Frequently asked questions about First American Bank
How is First American Bank rated?
First American Bank has a 3.4 star rating with 124 reviews.
When is First American Bank open?
First American Bank is closed now. It will open at 9:00 a.m.