First Call Heating & Cooling

Tina J. 

on Yelp

13 years ago

I've been a customer of First Call since I purchased my old house 8 years ago. I didn't choose them, it was the service that was at the house, so I stuck with it. I have the auto fill plan, which basically means they show up, whenever, to fill the tank. Along with this "service" is a yearly furnace tune up. Now, my furnace is a 1950's model that has been gently rebuilt through the years, and still works like a dream, even has a decent efficiency, so this type of service is a definite must. Each year since I've owned this... read more

C D. 

on Yelp

13 years ago

I called them today hoping to have my furnace repaired right before the holidays when I knew it would be impossible to get any help. Now I expect to be sitting in the cold for 3 days at least as they simply refused to help me and we've been given them business twice. Quite rude the other times also. Basically no communication whatsoever. I'm definitely not ever going to give them any of my money ever again and be forewarned that you can't count on them! They WILL leave you stranded! 

Harry F. 

on Yelp

13 years ago

I am awaiting my third visit from these folks to fix my furnace. Each time they've come out they've done a temp fix that gets it back up and running, but they really don't take the time to diagnose it. I keep coming home to a cold house and it's getting really frustrating. This is my last call to First Call. 

Connie H. 

on Yelp

14 years ago

"This place has the worst customer service!! I was on hold for 20 minutes and then greeted by someone who did not care to be on the phone with me and transferred my call without even letting me finish my sentence. I got the voice mail of some lady. I left a message but with no heat I decided to call back after a couple of hours and no one had gotten back to me, I called and waited all over again just to be treated poorly again. I was told that if I had left a voice mail them I would get a call back soon. I didn't get a call ... read more

Rrr S. 

on Yelp

14 years ago

I have to agree with the above poster. I am a residential customer and have worked with them on and off for over two years for basically the same problem, which they can't seem to fix. Also, they do work that's NOT authorized. We had a full tune up a year ago exactly and today when they came to work on a warranty problem they did a tune up again! This wasn't what we called for. I wish we had another option, but the landlord works exclusively with this company and I didn't feel I could choose another. When and if this fan pr... read more

I K. 

on Yelp

14 years ago

I'm a commercial customer, I had a contract to service two furnaces in a building. We've been a customer since around 2008, its 2012 and we've had to terminate them. The main issue with this company is that their technicians are lazy, they kept billing us for 'trip charges' that i don't believe happened. They would repeatedly claim that our keylock box didn't have a key in it. I'd go check and find it working perfectly and key intact and working. This isn't just once or twice, looking back its at least 6 times in the last ... read more

Claire C. 

on Yelp

14 years ago

The customer service attitude is EXTREMELY TERRIBLE... I had REALLY BAD experiences with them. I would NEVER recommend them at all! After the technician performed annual furnace tune up service, I woke up next morning sickening by the awful burning plastic smell throughout the entire house!! I called customer service wanting to get a technician come back and check what went wrong, she said the technician came to my house had a really good skills (which has nothing to do with what I was asking!!) She said "It might ... read more

Goathead M. 

on Yelp

14 years ago

It's like comcast. It's okay when there's no problems, but when there is, I'm not pleased with the disregard from the office even if it's eventually resolved. Customer service could use some help. Point in question: We're on an auto-fill program that's supposed to keep us from running out of oil. For the last 3 years I've had to call to ask them to come out cause I can smell that the oil is running low. I want to avoid the bottom of the tank, if I do not, then I have to have them come out and clean the filters. I also have... read more

liz l. 

on Yelp

14 years ago

Technicians literally came out 8 times over two months and kept mis-diagnosing issues with our furnace. After almost 3 months and hundreds of dollars the problem ended up being an inexpensive one that my husband suspected (and was rebuffed) from the beginning. I would never recommend First Call for oil delivery or furnace repair of any kind.