First Call Heating & Cooling

John P. 

on Yelp

3 years ago

This company has failed to meet my expectations repeatedly. The Wi-Fi thermostat was never installed correctly and I got terrible support getting it rectified. The thermostat recently quit displaying anything. I called to get someone to help me, and they wanted to charge me multiple hundreds of dollars to just diagnose it. Absolutely terrible customer service for an existing paid customer. Do yourself a favor and never use this company. 

Keepin' It R. 

on Yelp

3 years ago

To respond to the response of my review from Brad, I lived in Oregon for 8 years and my mother and I owned the house I lived in where the despute happened. This incident occured in 2006 but the despute was later because the rain in fall caused the short to the garage and they did the work in the early spring so during the warm months it was still working. I also didn't know the short was from the damage until after having an electrician come out and inspect it, which was a costly thing for me to do at the time so I wasn't ab... read more

Heather G. 

on Yelp

4 years ago

We have had a maintenance contract with them for 5 years now. The technician who came out the last 2 years is fine, but the administrative staff are AWFUL. They have not scheduled service in a timely manner, we had to nag them. They sent out 3 invoices for the same thing - one after another - clearly unfamiliar with their contracts with their customers. Then when we advised them to review our contract - terms are payment due withing 30 days -- they just ignored it. They called me advising payment was past due, it was no... read more

Wendi S. 

on Yelp

4 years ago

First Call had been servicing the home when I bought it in the fall, so I trusted them from the start. There were major issues over a short time frame: 1. They mis-installed the $150 oil tank gauge, so that it didn't actually measure the oil. 2. The furnace stopped working during the coldest weeks of the year, whose issue was mis-diagnosed. A service technician expert in oil furnaces evaluated the furnace and recommended I change the igniter, plus filling the oil tank (he discovered it was dangerously low because the gauge... read more

Alfred B. 

on Yelp

4 years ago

A 92 year old friend needed heat pump service recently. He was charged $278 for a 120/240-24v transformer that sells for $39 on Amazon (markup 700%!). The heat pump has been running fine for 7 years with a simple 1H/1C thermostat (retails at approx. $35), but First Call decided he needed a $250 Honeywell FocusPro 5000 thermostat. First Call gave a 5% senior discount of $33.35 - whoopee! Somebody got ripped off, and it wasn't First Call Heating & Cooling! 

Julie F. 

on Yelp

4 years ago

Our furnace has died. Sales rep Jason said that outages are a priority. Promised a delivery on Oct 6 and installation on Oct 21. They were happy to have us sign for a sale, then ghosted us. We're now being told by some agent (Stephanie? Sara? Susan? I don't know, some S-name and when I got it wrong she got pissed off at me) that they "don't know" what will be sent from the distributor, or when. And we should expect a furnace in "maybe 60 days." I asked Jason to call me back. Left him a VM. Ghosted. Lie to get the sale. D... read more

J S. 

on Yelp

5 years ago

Update - my furnace is still running fine and I had also fixed my AC following the original post. Feedback is check out YouTube for simple troubleshooting first. 

Don C. 

on Yelp

5 years ago

Just caught First Call heating and cooling in a scam. REN came to service my A/c I paid the $189. He then said all I had left to pay was for the part itself, a new capacitor. Okay, he said the part is $160.38 I paid. When he left I took a picture of new part. I looked online and found same exact part new for $4.16, $7.88 on Amazon and $7.54 on eBay. I called back 3 times and got the runaround about all their expenses like travel, vehicles, insurance, gas ... Beware. Thanks a lot REN. 

T D W. 

on Yelp

6 years ago

Had a leak in a clogged AC pump pipe. The serviceman came out, looked in the furnace and saw an old humidifier plate on the floor of the furnace that he said had asbestos. Said he could do no work on the furnace, it would have to be replaced. Nothing about just having the fallen plate removed or testing it for asbestos. Fortunately, I had a friend who is in the furnace repair business give me a second opinion. When you don't know much about furnaces, you sometimes get spooked by service people's opinions when common sense s... read more