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First Call Heating & Cooling
- Heating & Air Conditioning/HVAC
- Oregon City, OR
About this business
Location details
13150 Clackamas River Dr, Oregon City, OR, 97045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update - my furnace is still running fine and I had also fixed my AC following the original post. Feedback is check out YouTube for simple troubleshooting first.
Just caught First Call heating and cooling in a scam. REN came to service my A/c I paid the $189. He then said all I had left to pay was for the part itself, a new capacitor. Okay, he said the part is $160.38 I paid. When he left I took a picture of new part. I looked online and found same exact part new for $4.16, $7.88 on Amazon and $7.54 on eBay. I called back 3 times and got the runaround about all their expenses like travel, vehicles, insurance, gas ... Beware. Thanks a lot REN.
Had a leak in a clogged AC pump pipe. The serviceman came out, looked in the furnace and saw an old humidifier plate on the floor of the furnace that he said had asbestos. Said he could do no work on the furnace, it would have to be replaced. Nothing about just having the fallen plate removed or testing it for asbestos. Fortunately, I had a friend who is in the furnace repair business give me a second opinion. When you don't know much about furnaces, you sometimes get spooked by service people's opinions when common sense s... read more
Business response:
Good morning, it was never our intention to be deceitful and we regret that it came across that way. When loose fiber materials such as this are discovered inside an HVAC system, we have to address the situation with an extreme amount of caution due to the health hazards of asbestos exposure. Also as an HVAC contractor, we are not allowed to touch, handle, remove, dispose, or in any way disturb asbestos or suspected asbestos-containing materials. As a company, we do not give our opinions on whether or not a suspected materia... read more
My partner and I are in our earlier 20's and bought an old house together, so naturally almost everyone we've talked to about having work done on the house has perceived us as naive and tried to take advantage. This company is no different. After learning that the quote we were given (about $6,000-8,000 depending on the options we chose) was well above the national average cost for furnace replacement, we decided to get a second opinion. I believed the guy's explanations about why the cost was high, but still wanted to be su... read more
Business response:
YELP REVIEW FAILURE!! Here is just another example of Yelp failing and misleading their customers. This reviewer was happy with the initial service and expertise that our technician provided but chose to give us a 2 Star review because they did not like the price on our FREE proposal. Our selling process has set prices and cannot be adjusted regardless of a customer's age. Again, this is a failure on the part of YELP for allowing reviews that are not based on actual services done.
Woke up to a non-functioning furnace. Called First Call as soon as they opened. Got an all day window for a tech to show up. Tech showed up, determined the "controller" was dead. I was told he would see what part is available and get me a quote either by the end of the day, or first thing the next morning at the latest. Three days later I had heard nothing from First Call. So I called them, explained the situation and was told that someone would call me. It's now a week after that call and still no one has contacted me. Nev... read more
Business response:
Hello Chris, I am Ryan, the Service Manager with First Call. Thank you for sharing your concerns. We are committed to total customer satisfaction and I would like to look into what happened here. Please call my office or you can email me at rruff@firstcallheat.com. We can definitely take care of your comfort needs and do better for you. Please contact me at your earliest convenience. Thank you again for reaching out.
Requested to have new ignitor installed on my furnace which took the technician less than 20 minutes. I was charged $109 for a diagnostic fee plus another $212 for the ignitor. The part is less than 40 dollars alone. There was nothing to diagnose as I requested a new ignitor be installed when scheduling them to do the work . After speaking with service manager about the diagnostic fee he informed me that the fee is only to cover them to show up to your door and anything after that is additional. I would have understood the ... read more
Business response:
Sherman, I am sorry you feel this way. We quoted the pricing for everything we did, before we did it. We use flat rate pricing as most HVAC companies in our area do. You and I already spoke about this on the phone, but if I may be of further assistance please do let me know. Ryan / Service Manager 503-231-3311
Technician was knowledgeable and friendly but company's policies are sketchy. Charging for "repairs" that are highly questionable. I scheduled a visit to diagnose the furnace/heat pump not working. Was quoted a price for diagnosis. Technician came out, did a diagnostic and was great. The problem was a clogged filter which I cleaned. I fixed the problem and it started working. The technician told me that if the unit begins working again, it's company policy to charge for a repair. Why? For the company to make more money o... read more
Business response:
Our technicians are going to make the recommended repairs to have your equipment run safe and efficiently, and quote you the repairs at the time of service. This is to avoid future breakdowns. You have the choice to not do a repair. If you would like to discuss this matter in more detail, as this review is very vague, please contact Ryan in the service department at 503-231-3311.
This place deserves a zero. Technician was rude and told me my heat was "Down for the count". As part of a real estate transaction I found that they told the buyer a new system would be $11,000. Thanks jerks! A new gas furnace averages $5000. I lost a lot of money in my sale, you can think that's my fault, but when you rely on a professional diagnosis and opinion, you should get a reliable one. What they don't know is that the buyer is having a new system installed- by someone else.
Business response:
PART OF THIS REVIEW IS FALSE: It does seem there is some confusion as you stated the "system" ball park quote was $11,000 which is accurate for a "system" consisting of a new furnace and a/c. A new "furnace" does average around $5,000 as you stated but this would not be a new "system". It also seems we did do a professional diagnosis and gave you a professional opinion as I can only assume that if another company is installing a new furnace they would have performed another diagnosis which ultimately led them to recommendin... read more
Their driver blocked our driveway and when asked to move he got mad. He finally moved and then blocked it again instead of pulling into the driveway he was delivering to. Then the driver then dumped his drink out the window in front of our house. This is an ongoing problem with First Call Heating and Cooling. Their supervisors are to notify their drivers and do not follow thru. Next time I cant get out of my driveway I will call the police
Business response:
Janet, I apologize that you were inconvenienced by our driver. Just as you and I discussed on the phone, the day of the incident I shared your experience with our driver that was on the route. There has also been notations made to the account as to avoid the issue being repeated. Thank you for pointing out an area we can improve. We strive to be courteous and professional at all times. Sincerely, Josh Foster Operations Manager
Frequently asked questions about First Call Heating & Cooling
How is First Call Heating & Cooling rated?
First Call Heating & Cooling has a 4.8 star rating with 2,299 reviews.
When is First Call Heating & Cooling open?
First Call Heating & Cooling is closed now. It will open at 7:30 a.m.