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First Call Heating & Cooling
- Heating & Air Conditioning/HVAC
- Oregon City, OR
About this business
Location details
13150 Clackamas River Dr, Oregon City, OR, 97045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NOT impressed with the workers that showed up today. Not an ounce of apology for being 3 hours late. I told him he would not be able to get in if he was late on the next scheduled day, as i would be leaving that day, and he had the audacity to say i had an attitude. Really bad business practice. Will not be recommending this company.
First Call's service desk is frustrating - - unhelpful and unapologetic! Today was my 7th annual a/c & heating tune-up, scheduled between 1-4. At 1:30 I received a call from the service desk advising that my tech was "running late" At 4pm, still no service tech. So I called the service desk. They advised me that my tech was "running late", and they could not estimate when he would arrive. Unforunately, this is my consistent experience with First Call. They installed my a/c & heating 7 years ago. The installation a... read more
I called for help and they were too busy. They have been the only one we have every used until now. In this house hold we have two older ladys with stage 4 terminal cancer and a 82 year old lady with a fractured back. Its 96 deg. out side and hotter inside. and your too busy.
This was the worst experience I ever had having a furnace replaced. They hooked it up wrong so that my heater and air conditioner were both working at the same time (this was in July, 2013 when it was really hot). I called and complained. They came out and said they thought the thermostat was set up wrong so he adjusted it. That didn't help. I was still roasting in my house no matter how low I turned the AC. So I called them again. It took the tech several hours to figure out the problem; but he did finally get it fix... read more
First Call is getting 2 stars because if they didn't have the lowest price, they'd get 1 star. This is my first Winter in a house that has oil heat. When I called FC, I asked if they could measure how much oil I had left since I didn't know what my average use for a Winter was yet. They said it was no problem. I scheduled a delivery for today in the morning. I asked if they knew what time because I work nights and wanted to make sure I was up for the delivery. They asked about an afternoon delivery and I said I'd rathe... read more
We had a furnace installed 8 years ago that we purchased from Tri County Temp Control. We recently noticed moisture at the base of the furnace. Come to find out whoever installed it had it drain directly under the house, so now we have moisture, mold and god know what down there. Now, we have to have the furnace completely removed and reinstalled properly with the drainage going outside. It will cost us about $2,000 to get this fixed. The new furnace repair guys said that whoever put that furnace in did a real crummy job. Go... read more
Good sales man without the support staff to back him up. Everything sounded good when we got the bid. We were assured that First Calls install guys were top notch. When the city came out to inspect the job, they had nothing but bad things to say. Overall I have had to make multiple calls to get inspections arranged and feel like I'm constantly forgotten about now that they have my money. There was minor damage done to my property during the install and they were late every time. I wish I could have a redo on this choice.
Stay away or stay on top of them, Sorry to say I allowed these guys abuse us for years. They've consistently billed us for filling a 350 gallon tank of fuel 2x a year. I stopped using them. Now i found out my tank is onyy 250 gallons max. and i got by with only one refill last year. STAY AWAY!
If I could enter negative stars I would - I have been both a customer and an employee of First Call. They are horrible people and their business is run horribly. I had to call them repeatedly to come fix my furnace, which they did, but it only lasted temporarily and I was charged to the max. I finally got frustrated and asked to talk to Rhonda, the rude, clueless, uneducated manager who then told me that I had been told in 1996 that I needed a new furnace and that the one that was currently in my home was basically shot. Gee... read more
Frequently asked questions about First Call Heating & Cooling
How is First Call Heating & Cooling rated?
First Call Heating & Cooling has a 4.8 star rating with 2,340 reviews.
When is First Call Heating & Cooling open?
First Call Heating & Cooling is open now. It will close at 5:00 p.m.