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First Call Heating & Cooling
- Heating & Air Conditioning/HVAC
- Oregon City, OR
About this business
Location details
13150 Clackamas River Dr, Oregon City, OR, 97045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Technician was knowledgeable and friendly but company's policies are sketchy. Charging for "repairs" that are highly questionable. I scheduled a visit to diagnose the furnace/heat pump not working. Was quoted a price for diagnosis. Technician came out, did a diagnostic and was great. The problem was a clogged filter which I cleaned. I fixed the problem and it started working. The technician told me that if the unit begins working again, it's company policy to charge for a repair. Why? For the company to make more money o... read more
Business response:
Our technicians are going to make the recommended repairs to have your equipment run safe and efficiently, and quote you the repairs at the time of service. This is to avoid future breakdowns. You have the choice to not do a repair. If you would like to discuss this matter in more detail, as this review is very vague, please contact Ryan in the service department at 503-231-3311.
This place deserves a zero. Technician was rude and told me my heat was "Down for the count". As part of a real estate transaction I found that they told the buyer a new system would be $11,000. Thanks jerks! A new gas furnace averages $5000. I lost a lot of money in my sale, you can think that's my fault, but when you rely on a professional diagnosis and opinion, you should get a reliable one. What they don't know is that the buyer is having a new system installed- by someone else.
Business response:
PART OF THIS REVIEW IS FALSE: It does seem there is some confusion as you stated the "system" ball park quote was $11,000 which is accurate for a "system" consisting of a new furnace and a/c. A new "furnace" does average around $5,000 as you stated but this would not be a new "system". It also seems we did do a professional diagnosis and gave you a professional opinion as I can only assume that if another company is installing a new furnace they would have performed another diagnosis which ultimately led them to recommendin... read more
Their driver blocked our driveway and when asked to move he got mad. He finally moved and then blocked it again instead of pulling into the driveway he was delivering to. Then the driver then dumped his drink out the window in front of our house. This is an ongoing problem with First Call Heating and Cooling. Their supervisors are to notify their drivers and do not follow thru. Next time I cant get out of my driveway I will call the police
Business response:
Janet, I apologize that you were inconvenienced by our driver. Just as you and I discussed on the phone, the day of the incident I shared your experience with our driver that was on the route. There has also been notations made to the account as to avoid the issue being repeated. Thank you for pointing out an area we can improve. We strive to be courteous and professional at all times. Sincerely, Josh Foster Operations Manager
In June of 2016 we used First Call Heating and Cooling to install an air conditioner in our home. Matt Cobb was great to work with, gave us a discount due to my prior military service, and was very prompt with estimates. We were very happy with the sales process, and with the unit until this past week. In September of 2017 (15 months after initial install) we noticed wet carpet on the floor in our basement living room (the next room over from where the furnace is installed) and thought that one of our children had spilled... read more
Business response:
Moral of the story is the homeowner failed to change their air filters since our installation of a new air conditioner in June of 2016 (two cooling seasons, one heating season) despite having an extra air-filter in the home. Feel free to read below for more details to their claims. There are several issues with this review that are not accurate and here are the facts of this issue. 1. The system was installed in June of 2016 as the customer states and ran flawless in the summer of 2016 and all thru the summer of 2017 whi... read more
They took my heating oul order wednesday, lost my order and failed to tell me while I waited all day friday. Then as I call them back to find out what happened, they had no idea what happened but I can re-order snd it will be another week before delivery. I think not, their customer service and oil service is non existent with this company. I'll be taking my business elsewhere, since they cant remain true to their word.
I called my old number for REX. First call now has their old phone number. I wanted a service on my Furnace before winter. in 5 minutes of less my guy said my heat exchanger was cracked, and shut off my gas. With in 5 minutes, I was ringing off the hook, by sales. I called NW natural to recheck. NO CRACK. I now have a small issue with a valve. Called another company to fix it, or give me info. Scared First call may have been right, I did not tell them of any other info. It is a valve sticking. With out knowing anything! He ... read more
I would not recommend this company for any work on your furnace. I had great luck with First Call Heating & Cooling for over 2 years until this past winter. I have an older oil furnace. Until recently, we had a mutually respected relationship of service and payment during that time. However, last winter 16/17 they responded to a service call. The technician was unsure of the problem and told us he would have to send out a different technician with more expertise the following day. He mentioned the issue could cost anywhe... read more
Listed in "Home Repairs and Services" https://www.yelp.com/collection/ZGesYkXEEGuJQexqJldggQ I reluctantly hired this company after reading all of the negative reviews. They were the only company I could find who would take out old piping in our basement that was leaking oil. The scheduler and technician weren't very friendly but they weren't rude either. They came within a few days (we were unable to turn on the furnace because of the smell!). The cost was reasonable and there were no issues. The technician recommende... read more
My parents taught me, "If you can't say something nice, say nothing at all." But in this case I feel it's my duty to warn folks. First Call came to fix our suddenly nonworking AC and diagnosed the problem as something complex and expensive-to-fix, involving extensive rewiring. They estimated the work and left me with the estimate, along with the bill for the service call. Naturally I freaked out at the proposed cost and call our (trusty) electrician. He came over and spotted a little battery in the unit that (he guessed) nee... read more
Business response:
B.A. This situation does not ring any bells as I am the service manager and someone who would authorize a refund. I am not aware of a unit that would need a battery installed (except your thermostat) so I would like to get more information from you so I can get to the bottom of this. With that said, we do stand behind our work and if a technician does make a mistake (which can and does happen) we do everything in our power to make it right and review with our whole team to learn from mistakes. Please call me to discuss th... read more
Frequently asked questions about First Call Heating & Cooling
How is First Call Heating & Cooling rated?
First Call Heating & Cooling has a 4.8 star rating with 2,318 reviews.
When is First Call Heating & Cooling open?
First Call Heating & Cooling is closed now. It will open tomorrow at 7:30 a.m.