Fox Pest Control

Lauren P 

on BBB

a year ago

The service and communication provided was very frusterating with this company. We had to call several times to get the right technician to come out. I told them we had rats in the attic and confirmed that they would patch up the holes on their first visit as advertised. We then had a series of five appointments. One was a cancellation, one was a no show, two were the wrong technician, and the last one was the correct technician. Keep in mind I had to be the one to call back to try to reschedule the appointments without Fox ... read more

Chris R 

on BBB

a year ago

Bad business practices, extremely poor customer service. Text message solicitation, bad sales practice. Not recommended. ****** in customer service was not helpful. ****** poor communication and sales practice. 

Nansie B 

on BBB

a year ago

Unfortunate but this company does nothing. I would give it no stars if possible. They charge a quarterly fee, and did not come to my house. I called, because I had sugar ants, they came and sprayed. Where they sprayed, there were evern more ants for over 10 days. They came back again after I called, and sprayed again and this time spraying some of my furniture, ruining the furniture. DO NOT HIRE. 

Keri G 

on BBB

a year ago

Fox Pest control in *****, **.We have had Fox for a while and have been happy with services, up until now. Services had been scheduled in Sept 2023 the technician never showed up. Which is fine, until I received a bill for $200. I read the technicians comments about what was completed, and he stated that he "spoke with homeowner in the driveway". I was home all day and did not speak with anyone. I have been receiving bills monthly. the most recent email was a 'receipt for payment' on a card that had been expired and never re... read more

Geno G 

on BBB

a year ago

After using their service for less than one month and sending them written notification I would not be continuing their services they responded with you have a contract and owe us an early term fee. I told them this is not the case and they proceeded to put the charge on my credit card anyway without any authorization or consent from me. This is a completely fraudulent company. It took 3 of their service techs 3 visits to attempt to fix an issue in my attic. One of the techs was afraid of a mouse in the attic and they had to... read more

Diandra P 

on BBB

a year ago

Buyer Beware! Fox pest control door to door salesmen will tell you want you want to hear you can cancel at anytime, no fees this is not a contract but will not inform you that you are in fact in a two year contract and there will be a $250 cancellation fee for early termination. They even try to guilt trip you saying you will really be helping me out, I'm on a pip (performance improvement plan) because my sales havent been so high. Im cousins with the owner and ** trying not to let him down. Judging by the reviews, this is a... read more

Logan C 

on BBB

a year ago

Never trust a fox. The salesman knocked on my door and pitched me a $180.00 service which he told me was half off normal price.The technician came and sprayed for ants and the problem actually got worse.Then I was checking my bank statements and noticed they were charging me $60.00/month.I called to cancel, and they said I had to schedule a final service before I can cancel, which brought back the ants.Now they are calling me saying I have an unpaid balance.I would not recommend this company. 

Rika R 

on BBB

a year ago

Fox pest control - if you try to cancel and close your account permanently, it is a herculean task. They do not let use cancel on the phone. You have to send an email. And on sending the email, they reply saying we are very busy and cannot process your cancellation now. I have to call them multiple times to have my account placed on a "30 day hold period for cancellation".And while I am trying to cancel my account and stop from having further services and be charged subsequently, they keep scheduling more services. This is a... read more

Mary B 

on BBB

a year ago

Fox Pest Control demanded a credit card to keep on file when we first began using their service. We refused. *** agreed to bill us for any services instead. They did not. instead, they sent someone to our door randomly every week demanding money, but not presenting a bill. These "collectors" were in some cases wearing no uniform and offered nothing identifying them as Fox Pest Control collectors. In Early June, 2023, I had had enough and demended that they stay off our property and that I was canceling their service. I have ... read more