Fox Pest Control

Hannah S 

on BBB

2 years ago

Dont recommend this company at all! Was sucked into signing up by a sales rep coming to my front door. Was told that Id have to pay $185 at sign up and that I wouldnt be charged for the next 3 months. July comes around and I was charges $65 had them come out 2 times to treat and I was still having problems with insects getting into my house. Ended up just canceling with them and found out that I had to pay a $250 FEE that I was not made aware about due to voiding my contract yet I was never told I was signing a contract. Als... read more

Nancy M 

on BBB

2 years ago

DO NOT USE THIS COMPANY! HORRIBLE CUSTOMER SERVICE! Tried for months to speak with cust serv. Receive vm informing me of date change for upcoming treatment and if date does not work, call. IMPOSSIBLE! Called and was put on hold for ***** min and then told leave msg and will get a call back in 1-2 days. No call! I finally realize if I claim to be a new client I will miraculously get through to cust serv. I did this after trying to call Fox Pests with 2 phones on hold at the same time for reg cust serv. I explain to the reps i... read more

Donna M 

on BBB

2 years ago

HAVE YOU SIGN A CONTRACT FOR SERVICE AND ARE NEVER TOLD ITS AN ANNUAL CONTRACT WITH A $250 CANCELLATION FEE. NO MENTION OF THIS AT ALL YOU THINK YOU ARE SIGNING FOR THE SERVICE OF THAT DAY. VERY SNEAKY!!!!!!!!!!!!!!!!!!BAD ON ME FOR NOT READING WHOLE CONTRACT BEFORE SIGNING. BEWARE!!!!!! 

Toni S 

on BBB

2 years ago

This company sent a door to door salesman who blatantly gave us false information to get us to sign up. He lied to us about what the technician would do on the first visit. When I wrote a review stating that they had falsely sold us a package I was called by a manager who then sent out a second technician to do what had been promised. The salesperson had also told us other information about our regular pest control was doing and never allowed us to verify because we needed to sign on that day or not get the "special" price. ... read more

Otis S 

on BBB

2 years ago

Warning to anyone remotely considering this service. They are a predatory business practice, end of story. It will take an act of congress to stop them from coming by, and they leave no options to self-administer online via the customer portal, it's just a place to put your payment info up so they can ***** off of it as the months go by. 

Taylor A 

on BBB

2 years ago

Horrible experience. I get a knock on my door about 2 months back from a rep with Fox Pest Control out of ********, **. I explained to him that I would agree to have the outside of my home sprayed but I was not interested in being locked into a contract. He said that wasnt a problem and that he needed to take down some information for the invoice that would be emailed to me and for me to sign authorizing treatment for the day. There was no confusion or miscommunication, he understood completely and reassured me that I would ... read more

Denise D 

on BBB

2 years ago

**************** recently has been horrible. We have been calling for a week. Sitting on hold daily for 30 minutes until their voice mail kicks in. Message says calls will be returned in 2 days, no return calls. Also sent web messages without a response. Today after trying unsuccessfully to reach them for a week I chose the option that said I was a new customer. My call was answered in 2 minutes and I was transferred to a dispatcher that picked ** in less than 2 minutes. I truly believe it is unacceptable to treat current cu... read more

DAVE R 

on BBB

2 years ago

This company conducts business over the phone and then texts you their information. I received a text and they asked if I received it and to reply. Next thing I know the told me it is a two year agreement but I was getting a $100 of the initial fee, Told them I do not want the service and never paid any up front fee. The following month they charged my Credit Card Account for the monthly fee. As their agreement states, you have three days to cancel and I cancelled the same day and had to call the ******************* to not a... read more

Daniel P 

on BBB

2 years ago

Dont do business with this company techs are not trained management is not trained they cussed at my wife proceeded to call her a liar and then get involved in our conversation about the lack of work theyve done . **** is the manager of the location we used. He made my wife cry not once but twice because he ate his words and she called him on his bs. H*** back his poor excuses of techs misdiagnose pest for a yea. Then when questioned on why they didnt know they hung up on her. TAKE YOUR BUSINESS ELSEWHERE. Anything is better... read more