Fox Rent A Car

robert g 

on BBB

6 years ago

I made a reservation to rent a car from Fox. The terms were that if I cancelled they would issue me a credit. Now they are saying that the credit expires in three months when there was no expiration date for the credit when I rented the car. They are also refusing to refund my security deposit even though I never rented the car. They are beyond sleazy!!! Do not rent from Fox Rent A Car. They are scam artists at best. 

jeff b 

on BBB

6 years ago

2 out of 3 bad rental!!!! The first time i rented from fox rent a car in salt lake city. They just left us setting at the air port we ended up having to rent from another company for a lot more than we planned on. The second time we ended up waiting for close to an hour before they pick us up. Everything went pretty good other than the jeep being totally dirty i had to go wash it once i got it. Not a super big deal when i returned the jeep i told and showed the people at the office that the jeep had five bad tires and one of... read more

Kristen 

on BBB

6 years ago

I was rear ended by a driver of a Fox rent a car over 8 months ago. His car had to be towed away due to the damage. My insurance company and myself have called many many times, sent emails, etc. I've been on hold for over an hour and get nowhere. I was at no fault and have thousands of dollars of damage to my car that needs to be covered for by Fox!! Stay away from this corrupt company! I don't know how they are still in business. 

Megan D 

on BBB

6 years ago

I wish I could give zero stars. This company is a bunch of CROOKS!!!! They were unable to honor my pre-paid booking and made us book again. I was told the contracts would be merged so that I could receive a refund of the original paid amount. When I called to confirm I was yelled at by their customer service member (after waiting 2hrs) without her even asking for my confirmation number. I was eventually transferred to their building dept and promptly hung up on. I'm still trying to ensure I am refunded my original payment. N... read more

SKC111 

on BBB

6 years ago

Advertised on Orbitz for $23.95/day ended up paying $52.44/day including taxes and fees for SFO Airport. Gas included at $65 but all the rest were charges not included in quote from Orbitz! The counter person asked where I was headed and I said Napa and she adamantly convinced me that I had to pay the toll for the bridges up front and charged me $95 which was going to and from the bridge 7x but I was going to Napa one way and returning to SFO one way, ended up only paying less than $25 for tolls!!! Unscrupulous! I waited hou... read more

Crystal W 

on BBB

6 years ago

If I could give a zero star (or negative) I would! We rented a car from them (in Oakland, CA) in Nov 2018 and returned it appropriately to their kiosk before they were open and placed the keys in the appropriate box. Come to find out 3 weeks later (via a text message) that they accused us of stealing the car! By Feb 2018 they would no longer update us on the situation and told us we could only get more information from the police (who also would not return my calls). I called today (August 2019) to get an updated police repo... read more

David K 

on BBB

6 years ago

I made a reservation and my plans changed. Foxrentacar refused to refund my car rental plus deposit. They have included a legal no refund policy in their small print contract. They immediately at the time of your reservation bill your visa and then keep your money regardless of your situation. It's a scam to make money. They apparently have a legal department that specializes in this practice. Their customer service phone line took 4 hours to call me back only to refer me to another number that denied my request. Shame on Co... read more

CJ L 

on BBB

6 years ago

Would rather walk through the desert. Poor staff, poor service, poor, period 

Nick F 

on BBB

6 years ago

DO NOT RENT FROM FOX. I reserved a full size car (Chevrolet Impala or similar) through East Rent Cars. When i arrived at Fox to get the car, Pamela told me that they were out of "full size" cars and i could have a Hyundai Elantra. When i protested, i was told that since i made my reservation through a 3rd party company that Fox was not required to honor it. (ARE YOU KIDDING ME???) Then i was told, that for only $120 more for our 8 day stay, I could get a premium car (Chrysler 300). I didn't want a "Premium Car". I just want... read more