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Fox Rent A Car
- Car Rental
- Phoenix, AZ
About this business
Location details
1805 E Sky Harbor Cir S, Phoenix, AZ, 85034, United States
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Absolutely Trash Company! Rented from them in Phoenix and was involved in a hit and run. I have all the police paperwork and all the reports and they are still coming after me for $1200. What turned out to be a rough experience on my end is even worse because of a garbage car rental company. Oh and yes, the other person was caught but they are still coming after me for my money and making the whole experience terrible. DO NOT WASTE YOUR TIME WITH THIS COMPANY. If an accident is not your fault you will be dealing with them fo... read more
Business response:
I apologize for your expeirence Thomas. If you are using personal insurance, you will be liable for loss of use and administration fees associated with damages on the rental. Should you need additional information on the charges or balance report on the claim please contact our claims department at *******************@foxrentacar.com. Thank you.
We landed at the Denver, Colorado, Airport and caught a shuttle to FOX RENT A CAR to pick up our car rental. The agent at the counter told us that if we were going to Colorado Springs or Estes Park we would have tolls of $200.00. Five $20 tolls going and five coming back. We were taking the interstate west towards Colorado Springs, then heading north to Estes Park. The agent said it would be much cheaper to pay the $11/day toll pass *** ($88 for us) than the $200. On his recommendation alone, we accepted the $11/day toll pas... read more
Business response:
I apologize if the agent miscommunicated the platepass ****** to you. If you wish to dispute the added platepass ****** contact us at *******@foxrentacar.com. Thank you.
I rented a car from Fox rent a car on Nov.3 rd in Denver, Co. They don't show you the contract. They just ask you to sign here here here. It was dark, cold, and I was exhausted. The next day I decided I wanted to return the car. I was informed that they would charge me $36 a day for every day that I booked and do not use the car. I asked them to show me this in the contract, and they said it's not in the contract. It's on their website. It takes about six clicks on their website to find it. It's not posted on the wall in the... read more
Business response:
I am very sorry that you were unaware of the rental policies for early return. You are charged a $20 per day early return fee, in lieu of the daily rental rate and fees for the days the vehicle is unused. Thank you.
They are the worst rental car place around. They don't inform you of all of the fees they place on your account. You ask for receipt so I can look at fees and they will email it to you. PLEASE DON'T EVERY RENT FROM THEM. THE WORST COMPANY AROUND.
Business response:
I am very sorry that you were not pleased with your rental experience. If we can assist you witih an invoice or answer a question regarding your charges please reach out to us at ***************@foxrentacar.com.
I rented a mid size vehicle, vehicle was clean and had no problem with it. I returned the vehicle with a full tank of gas. I told the gentlemen that accepted the returned vehicle that I wanted to pay some cashless tolls that I had encountered. He told me don't worry they will bill you. Two weeks later I received a bill for $97.50. My tolls totaled $7.50( four tolls of 1.34 and two of 1.07 each). Fox failed to tell me that they would charge me $15.00 administrative fee for each occurrence up to 6 occurrences. I called and was... read more
Business response:
I apologize that the toll information was not explained better to you. All toll information is on your rental agreement as well as our rental policies. Fox Rent a Car does not do any billing for toll violations, this is done with American Traffic Solutions. Should you have a question regarding your bill you may reach them at XXX-XXX-XXXX or visit their website www.foxtollsandfines.com. Thank you.
I, like many posts here would give them a MINUS if I could, 1 star is not even fair. This is the worst company I have ever done business with A total SCAM company. They lie to your face, misrepresent everything they say and than SCAM you. Legal CROOKS.I reserved a car from Expedia on Sept. 2, 2021 for a rental at the Denver airport. I paid in FULL that day for a rental Sept.21 thru Sept. 26, 2021. At booking I declined any and all liability insurance. On Sept. 21 I arrived to pick up my car, while with the agent they request... read more
Business response:
I do show that all charges were signed for at the time of pick up. If you wish to open a dispute regarding charges please contact us at *******@foxrentacar.com. Thank you.
Beware of this company and this miami offsite location. They will confirm that there are no other charges but preys on you and outright LIES and tells you that you have to get mandatory insurance even though when you make the reservation, they'll tell you that as long as you have your insurance papers and you bring it, you don't have to get their insurance. So me and my young daughter go to collect my rental car, and as soon as they saw it was just a young min and her young daughter, they literally eyed us so I knew that mea... read more
Business response:
I am very sorry that you were not pleased with your rental experience. If you wish to open a dispute on a charge please contact us at *******@foxrentacar.com.
I rented a car with Fox Rent A Car out of PHX in July 2021. A rock chipped the windshield and was a covered loss by our insurance company. Our insurance sent an agreement for the settlement amount that generously included a portion of the Fox $150.00 ADMIN FEE but $75.00 of that fee was still outstanding. The Fox adjuster, Judi McCarty, sent an email advising they refused to accept the insurance payment and demanded my credit/debit card information to pay the difference myself. Then ODDLY I received a voice message from Judi... read more
Business response:
I am very sorry that you have not had a good experience. I can confirm that a renter is responsible for any fees not covered by the insurance company and any fees associated with the claim must be paid in full to close out the claim. You are welcome to contact our claims department at ClaimsServiceCenter@foxrnetacarcom for further assistnace. Thank you.
I rented a car in California and when I went to pick it up at Fox, I found their cars were high mileage, not in great shape or cleaned for the next customer to use. They also charged an extra $125 for insurance which they said I needed because I am insured in Florida. I have ***** and I have fabulous insurance coverage. I spoke to ***** and they said they never heard of such a thing. I also paid for gas in advance for when it was returned but did not need to fill up. We were told that it would be refunded. I WROTE THEM AND ... read more
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.2 star rating with 3,747 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.