Fox Rent A Car

Rebbecca B 

on BBB

5 years ago

This rental company refused to use my reservation at check in. I went on a high stress last minute trip for a loved one who almost lost their life. So I set up all of my reservations online to make things easier at check in. Instead of just using my reservation the clerk at the desk (after waiting an hour) upsold me on everything. I asked him to give me everything that I asked for in my reservation. However he added on several things to get every dollar from me. When I signed my contract I had just $150 heald on from my acct... read more

Bill B 

on BBB

5 years ago

We recently rented a car from Fox Rent A Car. We picked up the car in the evening and the parking lot was dark. After driving for 2 hours we realized that the front passenger **** was bald. The car also had over 70,000 miles ( I took a picture of the tire). We tried calling their Las Vegas office twice and waited for about 1.5 hrs both times and then was disconnected. I also tried calling their emergency roadside number with the same results. Fox Rent A Car, in my opinion is not totally upfront. Their Vehicle Rental Agreemen... read more

dp 

on BBB

5 years ago

Fox car rental. Fox car rental would be doing a great public service by using the Covid pandemic as an excuse to go out of business. The reality is they are getting 1 star because 0 star is not an option. Lisa the local manager at the SeaTac site is a pathetic excuse for a manager. She is deceitful and incompetent. Adam Guerra in billing is also a dismal failure. You will hear all about the fox rental car commitment to customer satisfaction on your 1 hour plus hold on the phone. ( epic fail) Yes you will have to call several... read more

CV 

on BBB

5 years ago

We returned our car to the Ontario airport location and when we reviewed the invoice - we were charged for a tank of gasoline even though we returned it completely full - in fact we filled up at the gas station across the street from the Ontario location. What is most upsetting is that I spoke to the employee who checked in our car about the mileage and small gas tank and how cheap it was to fill up when we returned the vehicle. I can't see this as a mistake, but a willful attempt to charge us more. Then, I had to wait on th... read more

Josh I 

on BBB

5 years ago

Absolutely terrible customer service...maybe they haven't listened to their own "on hold" messaging where they talk about caring about customers, having morals, and guaranteeing customer satisfaction. I made a reservation directly on Fox's website, but when I showed up. to get my rental, the individual at the desk said that they didn't have any cars. I asked what options I had or if I could adjust classes and she informed me that they had 45 reservations but only 20 cars left so they would not honor any reservations made wit... read more

Elizabeth L 

on BBB

5 years ago

If I could give them less than one star I would. After a debacle where we landed and they said they were sold out of cars when we already paid in full through priceline?? Then the manager walked up, said let me go see what I have in the back. He was able to produce a lesser vehicle than what was paid for but threw in a "free tank of gas" I was okay with it and gave them the benefit of the doubt that they were a good company! WRONG! I have been calling and emailing continuously trying to get in touch with the Denver location.... read more

Haley 

on BBB

5 years ago

I will absolutely never rent from Fox again. They have no customer service, and flat out lie to customers. During COVID-19 pandemic, bridge tolls have been closed in California, and thus the toll fee is mailed to drivers so no one has to exchange money. Fox Rental charged me twice for the tolls for the two bridges I went over, plus $30 in administrative fees, totaling $53.95 for what should be a $10 toll charge. I have tried for literally hours in the past two months to get this corrected and have no been able to get through... read more

Royal Georges 

on BBB

5 years ago

ABSOLUTELY HORRIFIC! I ARRIVED TO FOX AND THE LINE WAS WRAPPED ALL THE WAY OUTSIDE THE BUILDING. TWO HOUR WAIT IN LINE FOR A CAR! NOT ONE PERSON IN FRONT OF ME WERE HAPPY, EVEN WHEN THEY GOT THERE VEHICLE! AND TO MAKE MATTERS WORSE, THE CAR THEY GAVE ME STALLED OUT ON ME ON MY LAST DAY!! I NEEDED TO GET TO THE AIPORT WHICH WAS THREE HOURS AWAY. THE CUSTOMER SERVICE REP (NICOLE) TOLD ME THEY WOULD REIMBURSE MY TRAVELS SINCE IT WAS THERE FAULT AND I WAS STILL CHARGED FOR THE FULL AMOUNT! THE CUSTOMER SERVICE REPS HAVE NOT REPL... read more

Linda N 

on BBB

5 years ago

Worst rental car company I have ever dealt with. Went through Priceline to order an SUV. That was my first mistake. Had a six hour flight then had to wait over two hours to get my vehicle and was told they didn't Have any SUVs available and was given a minivan. It was filthy and had an awful smell. We were so tired and had an hour drive to get to our first destination we just left. Once we got there my husband called Fox customer service to try to get a different vehicle. He talked to someone in California (we were in Seattl... read more