Fox Rent A Car

Amy S 

on BBB

3 years ago

Honestly, the car was nice and I enjoyed my rental. However, about a month later, they began harassing me about an alleged unspecified "accident"and "damage" to the car that I did NOT do. The car was returned in the EXACT condition that I rented it in. I had no accidents. There was no damage. It amazes me that they are asking for my insurance info and credit card info- yet they can't even tell me what is wrong with the vehicle. Total SCAM. Don't rent from this company. And if you do, I don't care how long you hold up the ret... read more

Blerina B 

on BBB

3 years ago

0 STARS Fox rent a car I want my $506 back rented a car for the end of August 2022 on May 17, 2022. A couple of days later I looked at my bank account and they have charged me the full amount which is fine for the car and also $500 deposit. I called to have the $500 deposit removed and have them charge me at the time of the rental. They told me that they will not be able to do that and that everything is charged in full when you book online. After back-and-forth over the phone I asked them to cancel my reservation; they said... read more

Paul G 

on BBB

3 years ago

DO NOT RENT FROM THEM Rented a car in Orlando thru Fox and it was one of the worst experiences ever. Priceline lied and said that they were on airport property, they are NOT. The rental car was clean, but was used HARD. On the 3rd day of our trip the car battery died in the parking lot of a restaurant. We tried calling roadside assistance and their estimate for help was 2 hours. Road side also said that the car battery was original and should have been replaced, that is why the car wouldn't start. We were unable to talk to t... read more

Christian W 

on BBB

3 years ago

Deceptive tactics: Overall a good car rental experience for the price. I want to point out major problems with my rental. Pre-paid gas is a scam, the leasing agent offers a written advertised price per gallon that is much cheaper than the average gas station. What they fail to tell you is that their price is pre-tax, and you will be charged California state rental car and travel taxes on that amount. So a $97 gas charge is taxed close to $35, turning price per gallon to actually much more expensive than advertised. Quite dec... read more

John W 

on BBB

3 years ago

Zero Rating. Do NOT USE THIS COMPANY! I was told by the agent at Orlando counter that I did not need to fill up the tank upon return of car, because Fox charges LESS than gas in the area. Fox charges $4.18 per gallon. Therefore, I returned the car THREE-QUARTERS FULL after using only 4 gallons total on my trip and allowed Fox to fill the tank. When I received my bill, it was for $55.00 in gas!!!! I only drove 100 miles total! and the tank read THREE-QUARTERS FULL! When I called Fox customer service, they told me, "you signed... read more

Michael F 

on BBB

3 years ago

Fox Rent a Car lied to me about my Visa not covering damage. The girl at the desk literally told me this in order to coerce me into buying additional insurance. When I returned home to challenge this charge, Fox denied my claim that I was lied to. They stole my money under false pretenses and will not return it. Their customer service is a joke. Do not ever use this company! 

Ziyi Y 

on BBB

3 years ago

Do not rent from HERE. Worst rental car company ever. If you cancel a reservation, they will not refund you at all. They hide the terms, so you are not aware that you won't get your money back. Shady company and the reviews prove it. 

David G 

on BBB

3 years ago

I rented a car and the person who attended me gave me an upgrade because they did not have the one I had reserved but they charged me for the change. Then I pay with my card and I tell him that my daughter's husband is going to guide him, they also charged me for an additional driver because the one who pays has to guide, I informed him and he didn't tell me that he is the one who pays for the guide. I made the claim and they give me 50% back or a credit. The method is not to inform you well so that you pay more and the same... read more

JO L 

on BBB

3 years ago

Do not rent from Fox. I rented a car and the tires are bald. I can see the threads on the tire. A flat could happen at any time. They want me to make an hour and fifteen minute drive to return it in this condition. Makes a loud noise when driving. I am afraid to drive it. No one will help me. Ruining my vacation.