Fox Rent A Car

JB 

on BBB

6 years ago

I rented a car from this business in Miami, FL and the vehicle was quoted at about $190.00, I was lied to buy this company saying it is mandatory by Florida State Law that requires customers to purchase the companies rental car insurance. I demand a response from the company and the insurance amount refunded. 

jfc1005 

on BBB

6 years ago

Despite the cheap prices advertise, the cost you will be very costly. They are off site and don't have shuttles that run all day. The regularly run out of cars, SUV, Van you already reserved and even payed for! Think about it, if you arrive with 6 people ready to get your minivan, you may very well be told that they ran out and maybe there will be one available the next day, I saw this happen to 3 groups ahead of me on the first week of September. They like to "forget" to actually refund you your security deposit even after ... read more

FP 

on BBB

6 years ago

NO DOT RENT FROM THEM they are scammers they overcharged my credit card and I cant seem to speak with anyone when I called. I also send me a bill form there tolls department, the tolls was $4.48 and my bill was $64.48 they charging me $15 for administrative fee for each time I used the tolls. THIS BUSINESS NEEDS TO BE SHUT DOWN 

:( 

on BBB

6 years ago

DO NOT rent from them!! Scammers and money-hungry! Took my money and didn't give us the car rental. Then also took my brother's money for another car rental. Call them up, I got hang up TWICE, and after almost 45mins "hold", finally reach a male agent telling me that is "it's the policy, so we can't refund your money and I should read the fine prints"! And hung up on me again, WHILE I was speaking. What kind of company does that?! Is that how you're trained? Tell the customers no refund and just hang up the phone??! That's m... read more

Margaret K 

on BBB

6 years ago

If I could give zero stars....I too would give zero and maybe even a -97....since that is what they owe me. Fox Rent A Car, Denver International Airport: I rented a car from them on August 4th and returned the car August 11th. They told me on the 4th that they would only be putting a $150 hold on my credit card. That the final balance would be $551.96. Instead they charged my card $649.20 on the following Monday (August 6th). I didn't catch it right away. When I returned the car...they said the $150 would just go off the ca... read more

MC 

on BBB

6 years ago

If I could give it zero stars that would be a more accurate representation of this "company." I made a Pay Now reservation to fly to Seattle to attend my grandmother's funeral service, however, the service date had to be changed so I tried going online to modify the reservation (through their website) however there was no way to modify it. So I called the number that was given on the website (XXX) XXX-XXXX but that number doesn't even work. So then I called XXX-XXX-XXXX and was told that I need to call a different number t... read more

Samantha D. 

on BBB

6 years ago

I made the reservation 2 weeks prior for a vehicle from 1030pm July 3 to 1030am July 8. At 1030 pm we had deboarded our plane and was waiting under the Fox rental sign. There were 2 other couples who were already waiting. At 1120 pm we called the Fox rental number and couldn't get through to a real person. We tried again at 1133 pm and again couldn't get through to a real person. At 1140 pm, the shuttle arrived. The driver came down and started to help one of the customers who had been waiting before us. The customer with on... read more

Michelle P. 

on BBB

6 years ago

Don't rent car through FOX Rental, they quoted very cheap, but you ended up paying 3 times more than the quote. And their service is awful. Its much better to pay $20 more to rent with Avis, Hertz, Budget etc the big name companies. They are usually located in main lobby at the airport which is very convenient, FOX would be at coroner on 3rd floor. And FOX charges you more than other companies. I don't understand how Fox is still in business. 

Shelly G. 

on BBB

6 years ago

Just don't do it - it looks cheaper up front but really is not much less than well known car rentals. Also, the customer service is horrible......pay the extra $20 and go with Budget, Avis, etc. it will be very much worth it.