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Fox Rent A Car
- Car Rental
- Salt Lake City, UT
About this business
Fox Rent A Car, Inc. was founded in 1989 as a discount brand catering to airport travelers. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty-five years. Established on the basis of joining technology-enabled efficiencies with proactive price management, Fox has been successfully growing airport rental market share and positioning itself as a viable alternative to the larger brands in the car rental space. With 19 major airport locations acro... read more
Location details
460 S Redwood Rd, Salt Lake City, UT, 84104, United States
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I rented a car through AAA from your organization. When picking up the car, after it had already been paid, we were required to pay more than the rental in fees! Since the car was already paid for there was nothing we could do about it. Also required were roadside assistance, which we already had and didn't need- $41.93. We needed a booster and in your entire store you couldn't find a complete booster with a back, but we were still required to pay $12.99 for a booster that is not even as safe, being that it is missing half o... read more
The process started out OK, pick up went fine, and we had to add on another driver which they were able to accommodate easily. When I was on my way to the airport early on a Monday morning and stopped to get gas, the car wouldn't start again. An error message came on saying that it needed maintenance. I was wracking my brain trying to figure out what had happened between getting gas and trying to leave that would cause an issue, maybe the wrong type of gas or something (not the case), and called roadside assistance. After be... read more
Don't enter this nightmare. First they tried to rent us an beat up, scratched up, dirty SUV. After I refused, they gave us a better one, but the inside of the front window looked like it had been wiped down with a muddy towel. So dirty I had to stop right away and do my own cleaning job. Don't count on any extras on the vehicle. This full size SUV did not even have air conditioning in the rear half of the vehicle. Ok, then to top that off...billing. My credit card was charged $230 more than was supposed to be charged. Could... read more
Terrible customer service. The last day of our trip before heading to the airport in Liberia, Costa Rica, we found our car had a flat tire. We called customer service and were told to change to the spare. We went to the get the spare and found it had multiple holes in the wall of the tire. We were highly upset as we traveled through the mountains and could have been left with no spare or a way to contact or friends or family. We now have upwards of $600 worth of charges, when we were told something would be done to compensat... read more
This company would not give back all our money when we cancelled 3 weeks before we needed car. They had plenty of time to rent it to some one else. They said there was a place on contract telling of cancelation policy that they e -mailed. The contract was 6 pages long with small print. Nobody reads contracts like a car rental place. On there confirmation form they have a phone no.XXX-XXX-XXXX .The number is always busy after a long pause. We made phone calls to other car rental places and found no other place had a security ... read more
I am a Fool.... After reading so many negative reviews, I rented from Fox rent a car. They give very cheap deals online, but when you go there to pick your car, you will end up paying more. They will say that they don't have a car you have rented.. * Either wait for hours * Or pay more for upgrade (final Fox rental rate will be much more than other rental cars like Hertz Avis etc.. online rate). Also over the counter rate of other rental i.e. Hertz/Avis will be higher than rate you have seen online. You will stuck there a... read more
I rented a car out of your Denver, Colorado location this past week and I am extremely unhappy with the whole process. Back in February I reserved a premium vehicle (Dodge Charger) as a surprise for my husbands 30th birthday. When we got there on Friday night the whole place was up in arms about not having having any cars. After waiting in line for 25 minutes they told me they don't have the car I reserved months ago. So they look outside and give me whatever they can find which ended up being a Santa Fe. Not even close to t... read more
I reserved a car with Fox Rent a Car for May 12th ,2018. I had to cancel the reservation a month before the date I was to pick up the car. They sent me an email confirmation with a confirmation number. When I called to cancel, the confirmation number they sent me meant nothing, they could not find my reservation. In bold print, it stated that there would be a $70 fee for cancellation, longer than 24 hours in advance of the pick up. I cancelled and they charged me the FULL CHARGE of the car rental . They said they would give ... read more
My Flight was delayed 1 day, so I called Fox to let them know I would be 1 day late picking up car and they told me they could not hold the car and would release it to another renter and since I prepaid they would not refund me my $500 dollars. Most ridiculous policy I've ever heard of. Buyer Beware of prepaying policy. After several calls with fox and getting nowhere I called "carrentals" (whom I went thru) to find out my options. Carrental told me that fox policy states if you dont pick up the car within 12 hours of your p... read more
Frequently asked questions about Fox Rent A Car
How is Fox Rent A Car rated?
Fox Rent A Car has a 2.2 star rating with 4,219 reviews.
When is Fox Rent A Car open?
Fox Rent A Car is open now. It is open 24/7.