Fox Rent A Car

krisitn g. 

on BBB

7 years ago

I had rented a car and left my bag in the backseat. When I went to drop the car off they rushed me out of the car didn't even check the inside. The minute I got back to where I was staying I realized I left the bag in the car. For three days I tried to get a hold of someone and nobody called me back. I had to uber to the airport to finally talk to somewhere where they told me they did not have my bag. I knew for sure I left the bag in the car because I never took it out of the car. The denied the fact that it was there and w... read more

Gina D. 

on BBB

7 years ago

Fox Rent a car certainly lives up to its name. They are Sly as a fox. They give you a rental car price when you rent on line, even through a 3rd party on-line company such as Expedia or CarRentals.com. I was promised a Dodge charger for a week long stay in Phoenix AZ. The price quote was $145.61. They don't even carry those types of cars. They claimed to then "upgrade me for free" to a Camero. I ended up getting the insurance which they told me was $100 total. I expected the rental to then be $246.51. When all was said and d... read more

Amy S. 

on BBB

7 years ago

Do NOT rent a car from Fox Rent-a-Car. They double charged me because they wouldn't honor my prepayment from online. I had my credit card replaced due to fraudulent charges and because it had a different number (even though it was the same card) they told me the only way to rent a car that day was to repay everything. Management at the store told me to contact my credit card company and they could cancel the charges. It turned out to be a whole ordeal and I could never contact anyone from Customer Service at Fox and I waited... read more

Donna K. 

on BBB

7 years ago

DO NOT RENT A CAR FROM "FOX RENT A CAR" I need to report this company to the BBB due to my unbelievable experience. I recently rented a car from Fox Rent A Car and it's the worst experience ever!! I was trying to save a buck or two and they had the best rate at the time...what a horrible mistake! This is the worst car rental experience I've ever encountered. I do not feel I should have to pay for a Rental car that was in such terrible condition and unsafe to drive. I inquire why the bill was so high, ($20 to $20.86 x 3 days ... read more

Peggy L. 

on BBB

7 years ago

Hi there, I recently rented a car from Fox Rent A Car and it's the worst experience ever!! I was trying to save a buck or two and went with them...what a horrible mistake! This is the worst car rental experience I've ever encountered. There were 5 people ahead of me and it took over 30+ minutes before they got to me. All the while, the customer service reps did not smile with any of the customers. Long story short - my online quote of $310.00 for a 3-day car rental turned into $683.50!!! To be fair, I did request for an upgr... read more

Kevin A. 

on BBB

7 years ago

This Fox Rent A Car location provided me with a vehicle that was not safe to drive. The rear view mirrors were cracked to a degree where it was not possible to see behind me. This vehicle was not in a condition that would pass inspection so it should not have been provided as a rental vehicle. I paid in full for the vehicle in advance and was not offered any other vehicle in its place. As a result I consider this a breach of contract justifying a return of amounts paid. When I confronted the site manager about this issue, hi... read more

Li F. 

on BBB

7 years ago

Bad! Bad! Bad! Over 3 hours to obtain my car. 1.5 hours in line in Denver CO. 1.5 hours to obtain my car. It did not show up after waiting for an hour. Other renters behind me in line kept getting cars while I waited. When I enquirer about my car rental, they just blew me off. Then I found another staff member (*** ** who assisted me. She was wonderful. The manager did nothing. NEVER rent from this company! ********* who I rented the car from did NOTHING. I am not doing business with them either. 

Maria V. 

on BBB

8 years ago

I have been charged for a rental car inaccurately and am having trouble resolving it. Customer service is a big problem---long wait times, individuals who do not seem to have the authority to make corrections. I have been incorrectly billed and have spent days trying to resolve it. 

Kris C. 

on BBB

8 years ago

I reserved a full size, 7 seat SUV over 45 days in advance of our arrival to PHX. I reserved this size vehicle because I was traveling with my son and husband from Denver and meeting my daughter and mother in PHX. The 5 of us would be returning to Denver together with 5 large suitcases needing to be accommodated. When we arrived to pick up the vehicle we were told that they didn't have the reserved vehicle available. What then is the point of making a reservation? The agent said that sometimes cars don't come back on time or... read more