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Frank Sommese at Mutual of Omaha Mortgage
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The communication from this transaction was by far the worst I have experienced over the years. I’ve done several loans through the Costco finance program for both purchases and refi with excellent service and communication. I give recommendations about the Costco program all the time but I will be tell people to avoid your option going forward.
Verified by Mutual of Omaha Mortgage
Frank has always been efficient to deal with, that’s why we use him over and over again, however, staff in charge of collecting our paperwork aren’t as efficient as to make us send them twice if not three times and some even at the very last minute.
Verified by Mutual of Omaha Mortgage
This office has very poor communication and does not help to guide customers through the process. We dealt with multiple people and never had one set list of requirements. They asked for documents or actions one or two at a time, often requesting the same documents that we already sent. This delayed the entire process. When we set up a telephone conference to try to resolve the miscommunication, Frank became rude and behaved unprofessionally. This was a very frustrating experience.
Verified by Mutual of Omaha Mortgage
We clearly identified what we wanted twice, in the first couple weeks, only to get to the end and the numbers were not what we wanted, so it delayed us about 5 or so days so the loan could be redone to the numbers we wanted, and had originally requested.
Verified by Mutual of Omaha Mortgage
Close on time, not make me change my loan 3 times, not sell my loan to the investor prior to writing it, sell it on the secondary open market like every other lender ever. Send the correct docs to title, not send incorrect ones 4 separate times until we just give up and cross out and initial. Don't issue an approval prior to June 26 then be unable to close until early August. Don't have your manager tell me that he is too important, and didn't mean to take my call, that I don't matter. It only
Verified by Mutual of Omaha Mortgage
The process was disorganized. Staff apparently did not coordinate or cross-communicate with each other, and may not have always checked the web site for docs that had already been uploaded. Overall, the experience was very frustrating.
Verified by Mutual of Omaha Mortgage
It seemed like I had to consistently ask for updates along the way. When the closing disclosure came out it did not include the extra money to me that we had discussed, and when I went to sign the final paperwork the money back to me was even less than what was on the closing disclosure.
Verified by Mutual of Omaha Mortgage
I dealt with about six different people who were not communicating with each other. My realtor and myself had to send multiple copies of the same paperwork to different people.
Frequently asked questions about Frank Sommese at Mutual of Omaha Mortgage
How is Frank Sommese at Mutual of Omaha Mortgage rated?
Frank Sommese at Mutual of Omaha Mortgage has a 4.5 star rating with 1,053 reviews.
When is Frank Sommese at Mutual of Omaha Mortgage open?
Frank Sommese at Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.