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Frank Sommese at Mutual of Omaha Mortgage
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
The ONLY person that helped at was Jeanine. No reply from Powers re. my questions !!! I really resented your "time sensitive" when your end req. me re-mail docs. I had already mail the initial pckge. Youlost but it's time sensitive for me to reply to you more than once!!! The one glaring problem, there's NO WAY this process should have taken close to 3 months!!!!! If I were to recommend Mutual, I can assure you these problems would be mentioned!
Verified by Mutual of Omaha Mortgage
There was very little clear communication coming from Frank and his team. As first time refinancing, we felt out of the loop, confused and rushed.
Verified by Mutual of Omaha Mortgage
Jeanine DeMaio was fantastic.... Anything past her was horrible. Veronique Bailey was terrible. Horrible communication skills. Never return phone calls. Kate in my office had to do 6 employment verifications. 3 verbal and 3 written.
Verified by Mutual of Omaha Mortgage
Communication was difficult. Questions went unanswered that almost delayed closing. They seemed, perhaps, overwhelmed or just non-responsive. The rate is great, but this was an unusual experience compared to every other mortgage I've ever gotten.
Verified by Mutual of Omaha Mortgage
I felt that it was extremely difficult, throughout the process, to get clear information/ answers and from the team. I have emails that reflect asking the same question 8+ times (still not answered) - regarding cash to close/ closing cost discrepancies and inconsistencies. While I can appreciate that there is nuance to the answer, even the ability to conceptually explain the process/ ins and outs would have been sufficient; it left me distrustful and assuming I was being taken advantage of.
Verified by Mutual of Omaha Mortgage
We gave you dates we were out of town and yet closing date was scheduled for one of this dates. When date was adjusted forward, payout was not adjusted and we ended up paying an additional $180. Other than that, service was great
Verified by Mutual of Omaha Mortgage
unreasonable delays with limited communication
Verified by Mutual of Omaha Mortgage
I would have appreciated an EMAIL that they transferred my loan to another servicer. I had already mailed the payment check to the original servicer when I received the paper notice of the change in the mail....The notice is dated July 23rd, I received it on July 25th and the payment was due August 1st.
Verified by Mutual of Omaha Mortgage
Improve communication with customers on request progress. Develop business rhythm looking customer feedback in the middle of the loan process will allow proactively improve customer expectations.
Frequently asked questions about Frank Sommese at Mutual of Omaha Mortgage
How is Frank Sommese at Mutual of Omaha Mortgage rated?
Frank Sommese at Mutual of Omaha Mortgage has a 4.5 star rating with 1,053 reviews.
When is Frank Sommese at Mutual of Omaha Mortgage open?
Frank Sommese at Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.