Frank Sommese at Mutual of Omaha Mortgage

Anthony G. 

Verified by Mutual of Omaha Mortgage

6 years ago

Having only one point of contact. We were shuffled around way too much. 

P P. 

Verified by Mutual of Omaha Mortgage

6 years ago

Too many people sending me emails; multiple emails were confusing and getting clarification from a person was difficult. I was disappointed that the end mortgage rate was not lower than first applied in Jan due to the nationwide drop in rates . I did not get a breakdown of costs and fees until the end of the process. Frank, my conversations with you were helpful and clear, but when turned over to your help, personal touch was lacking. 

Anne H. 

Verified by Mutual of Omaha Mortgage

6 years ago

This company needs 10X the Service & support they are providing. Zero communication and months of delay, at a time when rates are at all time Lows and demand is high. 

Sara M. 

Verified by Mutual of Omaha Mortgage

6 years ago

This was an already stressful experience amplified by the lack of communication from our lender. 

Russell P. 

Verified by Mutual of Omaha Mortgage

6 years ago

I think during this unusual refinancing frenzy, that Frank was too busy to follow up with us. I would imagine that during a normal time Frank would have communicated with us. 

Scott S. 

Verified by Mutual of Omaha Mortgage

6 years ago

When he was soliciting my business, Frank was very pleasant, but as my questions became more difficult, Frank became off-putting and seemed to resent my questions. Specifically, interest rates were dropping below my lock and when I asked him if I might be able to see an adjustment in my rate reflecting the current rate at the time during the loan process, before closing, Frank was dismissive and would not even discuss the conditions and my relevant questions or respond to my email and texts. 

Lori S. 

Verified by Mutual of Omaha Mortgage

6 years ago

Frank Sommese, but his assistant Rachael needs a little professional communication and customer service training. Specifically, she told me to google my mortgage payment when I questioned the breakdown of principle and interest; and when I requested an amortization table. Very unprofessional. All business offices are only as strong as their front office. If your front office is unprofessional, you will lose business. 

Lori S. 

Verified by Mutual of Omaha Mortgage

6 years ago

Frank Sommese, but his assistant Rachael needs a little professional communication and customer service training. Specifically, she told me to google my mortgage payment when I questioned the breakdown of principle and interest; and when I requested an amortization table. Very unprofessional. All business offices are only as strong as their front office. If your front office is unprofessional, you will lose business. 

Maria S. 

Verified by Mutual of Omaha Mortgage

6 years ago

Clear communication, Not having 5 people manage my loan Not having my documents “lost” and then blamed on me Relying on me to know how a property’s title is held, I am not a loan expert. Not knowing how much points cost, I had to figure cost out and then was told it would cost $15,000 and not the $2,500 I figured out. Seemed like a method to dissuade me from buy down rate. I’ve conducted business with two other lenders from Costco in the past seven years, never had a problem.