Frank Sommese at Mutual of Omaha Mortgage

Robin W. 

Verified by Mutual of Omaha Mortgage

6 years ago

I would have appreciated an EMAIL that they transferred my loan to another servicer. I had already mailed the payment check to the original servicer when I received the paper notice of the change in the mail....The notice is dated July 23rd, I received it on July 25th and the payment was due August 1st. 

Albert P. 

Verified by Mutual of Omaha Mortgage

6 years ago

While I understand that many peoe are buying and refinancing, but the continual delays, repeat requests for information and what seemed lime regular requests for additional information was frustrating. This continued up til minutes before closing causing delays to an appointment I planned around. Then to top it off the rates continued to drop anx we were not afforded an opportunity to take advantage. very poor experience which lushex me very close to simply drolping the request. 

Carl D. 

Verified by Mutual of Omaha Mortgage

6 years ago

If I would have been offered a lower rate if the rates went down - which they did. Have the monies required at closing been added to the balance, rather than me running around for a cashiers check at the last minute. Have the correct taxes taken out rather that me coughing up another $1000. 

Jeremy H. 

Verified by Mutual of Omaha Mortgage

6 years ago

Communication was poor, fees where higher than discussed, closing date was past what was quoted. Then pushed back two more times. I was quoted a closing date waited for an hour. No one showed up then to later find out my closing date was changed without notifying me. Only benefit was closing cost were resonable. 

Paul S. 

Verified by Mutual of Omaha Mortgage

6 years ago

When we refinanced our home, Mutual clearly had the best interest rate. However, the loan took nearly 75 days to close, which was not acceptable. While it was a busy time and the COVID pandemic caused uncertainty, IMHO, the delays should have been avoided. Many additional documents were requested late in the process (I responded to each request w/in 1 day) and many underwriting questions were late in process. Rachael was great, but Frank made no effort to resolve any questions or help. 

Emily M. 

Verified by Mutual of Omaha Mortgage

6 years ago

There was a lack of communication through out the process that had us nervous that we would not close on time. 

Benjamin M. 

Verified by Mutual of Omaha Mortgage

6 years ago

Prompt communication and response, following up on the things he said he would, not letting the lock expiration date pass without contacting me for next steps. 

Garrett C. 

Verified by Mutual of Omaha Mortgage

6 years ago

Frank was very quick to pick up the phone and provide a quote at first. However, the communication with Frank and his team was lackluster during the rest of the process. I had to follow up with with his team multiple times and I felt like someone new responded every time. It was very difficult to get some basic information such as wire instructions and contact information on how to confirm the wire instructions. 

Joshua M. 

Verified by Mutual of Omaha Mortgage

6 years ago

Communication was a very difficult thing. Our real estate and myself received very spotty responses. When he did respond he was knowledgeable and could answer the questions we had. However, we had a tough time getting a hold of him and receiving consistent replies. Many times needing to reach out multiple times in different formats.