Frank Sommese at Mutual of Omaha Mortgage

Jeremy W. 

Verified by Mutual of Omaha Mortgage

5 years ago

I tried to contact Frank and his team multiple times after closing but they would not respond to my emails, texts and messages. He finally called back and instead of taking 5 minutes to look into my question about a problem he started to have an attitude and talked over me. His manager took the time (5 minutes!) to look and found that I double paid my property tax so the money I was missing was returned to me. All I wanted was for someone to help me double check and see what happened. 

Eric C. 

Verified by Mutual of Omaha Mortgage

5 years ago

My phone calls were not returned. Underwriter suggested to keep calling repeatedly until someone picks up. Process dragged on for many months and months locked in at a higher rate. There was no attempt to float the rate after so much had changed. Mistakes were made throughout the process. We asked about a competitive offer for lower closing costs and better rate and were ignored. Followed up with a manager who said they would call and follow up and never did. Horrible experience. 

Alexandra C. 

Verified by Mutual of Omaha Mortgage

5 years ago

Our application was sent in during late March, early April. We did not close until August. We asked several times for the rate to be floated down and several phone calls weren't returned. I don't think the agent was honest with us about the float down--if he was, he never called us back or gave the time we deserved to walk us through the process. 

Alex M. 

Verified by Mutual of Omaha Mortgage

5 years ago

Started the process of submitting information for a refinance. Frank told me he would lock me at a certain interest rate. The next day, he said he did not lock me, and the rate went up. I asked if he would honor the rate he quoted me the day before, and why I was not contacted or told anything about why he did not follow through with what was promised. He said he would not. I would avoid doing business with Frank, and would never recommend him to anyone. Basically did a bait and switch on me in 

Karen G. 

Verified by Mutual of Omaha Mortgage

5 years ago

My husband escalated our loan challenges already. I’m not going to recap it again. Poor experience, so focused on volume that critical pieces are missed, questions completely ignored, etc. I would not recommend this company to a friend or family member. 

Christopher S. 

Verified by Mutual of Omaha Mortgage

5 years ago

Honestly, didn’t deal with Frank Sommese much. So the rating reflects the service and communication we were provided by Baker. No communication and lack of organization. At one point we didn’t even want to refinance anymore. It took over 90 days to complete and we had a simple refinance. I had to call Frank to get Baker to get things moving. This survey needs to show that if Baker works for Frank then it reflects on him too. 

Ahmad B. 

Verified by Mutual of Omaha Mortgage

5 years ago

No one ever reached out to me in regards to my refinance. I always had to initiate the contact. The refinance process took months and when i asked why i was told they were backed up with refinances. If you can't handle the work load, don't take on so many refinances. Also my email was "lost" with all my important information. I didn't find this out until i contacted someone about the loan taking so long. I never recieved updates on anything. Even the notary showed up 3 hours appointment. 

Arunachalam L. 

Verified by Mutual of Omaha Mortgage

5 years ago

I stoped responding to emails after first few. He never gave clarity on my confusion. Even I asked for a call to clarify my concerns even before closing, he is adamant not to call. His office staff also unresponsive. Poor way of handling customers. after 45 days I walked out. total waste of time. Luckily the rates are still down. I should look somewhere. Costco should avoid referring these guys. Otherwise I wouldn't come here. 

Monica C. 

Verified by Mutual of Omaha Mortgage

5 years ago

TRASH please feel free to call me and I will tell you all about what garbage this team is and this experience was. Loan went out to be processed by Tina McGuffey. It didn't get processed and THE CLOSING DATE HAD TO BE MOVED. Tina did tell me all about her workload, her boss had her working on other things, why she didn't do it, I even know when her birthday is! Mike Robbins did not return REPEATED CALLS. Supervisor Eric did not manage resolution. 100% trash all of them, reported everywhere.