FreedomCare - Queens

Kimberly Z 

on BBB

a year ago

This is a terrible company to work with. They pretend to be helpful at first but after a few weeks they tend to leave cases dead in the water no communication, no movement, no responses, no call backs, nothing. They have a script of questions that they ask patients and caregivers many times but they don't even put those in the system despite being asked and answered several times by multiple parties. I heard good things about this company before signing up with them. But I truly regret ever contacting this company to take ca... read more

Xiao L 

on BBB

a year ago

It’s now been 2.5 months, the paperwork is still sitting at the nurse desk to be processed. Called them so many times and they kept saying you just have to wait. Can’t get any help! 

Tara S 

on BBB

a year ago

I am a caregiver and keep having issues with pay and hours! We are now reduced for the 3rd time down to 11hours and 15min when we originally started out in the beginning with 28hours. And I only make $12.50. The economy has not gotten better including gas and this is barely enough gas money to take my mom to her dr’s appointments that she has a few every week and I am a mom of two children. This money is alway gone in about 2 days! This is getting outrageous! 

Lisa G 

on BBB

a year ago

My caregiver has not been paid this is her 2nd week now there saying something is wrong with payment she cant keep coming all the way here it 47 hours a week for my family *************** 

Natalie H 

on BBB

a year ago

Worst company I ever dealt with. We needed home care for my parents and selected them to pay our caregivers. Services started 12/1/23 and ended 1/1/24. For the one month we used them there was nothing but problems. My parents died 3 days apart and we were trying to get our caregivers paid for the services they provided prior to their death and there was constant issues. Every time you call you get a different person who is more clueless than the last person. While trying to plan my parents funeral we were constantly getting ... read more

Jane D 

on BBB

a year ago

When I first started they were excellent. Now they make all types if mistakes and their response is to blame you. Then when you point out THEIR ERROR then theyre sorry. Shorted me 25 hours in one check, their mistake, theyll fix it for next week! IMO its since they started working from home. 

Sommer B 

on BBB

a year ago

I will never work for freedom care again they dont like to pay you what you are owed talk to you any kind of way no dignity whatsoever. S**** this company Im filing a lawful complaint. 

Chrystal H 

on BBB

2 years ago

My husband is Employed by Freedom care works everyday and gets instapay everyday and tonight he wasn't given the option and we contacted them and got told that an email had to go to another department and someone would get back to us but unsure when and the offices don't open until Monday and you can only get the option for contacting coordinators and they leave at i think 5pm everyday so i had to go online and search for a different number to call and was on hold forever and spoke to someone that's when i got told about the... read more

Olivia L 

on BBB

2 years ago

Freedom care was A LOT LONGER to enroll than just "3 easy steps". My patient only got approved 15 hours a week, at $16.25 an hr. That's 5 hours a day, and only 3 days a week. Even though I take care of my patient EVERYDAY all throughout the day. Have only worked 3 days so far. And they DO NOT work with the secondary care planners like nasentia health, NYIA (******** independant assessors), or one that you choose. So it's hard when you have to call everyone, then report back to the case worker assigned to you. I think I'm goi... read more