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FreedomCare - Queens
- Home Health Care
- Forest Hills, NY
About this business
Location details
118-35 Queens Blvd, Suite 414, Forest Hills, NY, 11375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are not a very responsive employer. I am a caregiver. I am directed to my coordinator with my questions. I email and leave messages, try to followup on issues, with return responses NOT in a timely manner. Even got told that I should not email 3 times in one day. Now trying to find support "after hours" to discover there is none.
If I could give them a negative I would. Nothing but Unprofessionalism. I have been trying to get things going with my father-in-law since May/ June. It is now November and nothing is done. I called the insurance company who contacted FreedomCare themselves to work it out. Still didn’t hear from anyone. I have been emailing Pam and Karen but never a response. I called today to speak with a manager, they had JUST informed me that they no longer work with the insurance company. After almost 6 months, I was finally told. I aske... read more
Business response:
My name is David and I am the Director at FreedomCare. I know an apology will not suffice for the issues you are having with FreedomCare, but we feel very badly about your situation and wish we could have done better. You do not deserve sub-par service and for that we are very sorry. If there is anything I could do at this point to help you please call me directly at ###-###-####. Once again, I am sorry for your experience and will make sure to correct the mistakes made.
If I were able to give Freedom Care zero stars, I would. The care giver who has been providing care for my sister since August, to this day, has not received any form of payment for her services. The insurance has tried several times to contact the Freedom Care "coordinators" assigned to my sister's case but no one answers the phone or returns phone calls. I, myself, have left several voicemail messages but have not received a call back. One of the coordinator's voicemail states he is speaking to another client and will retu... read more
Business response:
I am very sorry about the experience you had with Freedomcare and not being able to reach your coordinator. The recent popularity in this program and got our phone lines extremely busy. We have hired more representatives and changed the flow in our call system to make sure all calls get addressed. Thank you for your feedback. We appreciate it.
Freedomcare forces aides to take pictures of both themselves and their patient as part of their Electronic Visit Verification. Taking photos of the disabled, the sick and the terminally ill is immoral and disturbing.
Business response:
Hello, Thank you for the feedback. We can understand that taking a photo may be intrusive. However, being that that is program has the potential of being abused and defrauded we must go very far to ensure that the patient is getting the correct care. We are committed to a compliant process. We are always looking for other ways to ensure cases are compliant that are comfortable for everyone. Thank you for your feedback.
Frequently asked questions about FreedomCare - Queens
How is FreedomCare - Queens rated?
FreedomCare - Queens has a 4.5 star rating with 721 reviews.
When is FreedomCare - Queens open?
FreedomCare - Queens is closed now. It will open on Monday at 8:00 a.m.