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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Sold my family a lemon buy back car and removed it from the car fax by manipulating the paperwork.
Business response:
It's regrettable to hear about your experience. Please contact us at (423) 652-6200 to discuss this further. We had service the vehicle and thought it was repaired after numerous test. We are working with Ford and the customer to resolve the issue.
Welcoming upon arrival. Waiting on oil change & tire rotation was about 1hr & half. Waiting area was comfortable. My only issue was the care for my car. After getting my car back, hand & arm prints on door frame and around window on both sides of car. I have white leather interior and oily hand prints was on door handle and arm rest. The seat was stained with dye from mechanics clothing.. I don’t think I will be getting my car serviced here again. Cars are too expensive and should be taken care of when in their care. They ha... read more
Business response:
Apologies for falling short in caring for your car during the service. We appreciate your perspective and will address these issues. We did have plastic seat cover over the seats and have offered to clean up your vehicle. Once again we apologize for the incident.
Took our vehicle in for heat not working on the passenger side. Called and said it they needed to do the heater box and actuators. Did the work got the car back with a cracked windshield that they tried saying was there before they ever got the car. Not true. They replaced the windshield got the car back again and the heat was still not working properly. They then said they needed to do the heater core. So they replaced the heater core. Fixed the heat in the front then the heat in the back wasn’t working properly. Had to go ... read more
No issues with Friendship Sales as a repeat buyer. Friendship Volvo also provides excellent service. However Friendship Ford of Bristol Service Department not only treats customers terribly but states repeatedly “that’s the Ford way.” Recently the windshield wiper fluid pump on my Bronco stopped working. Our excellent local mechanic checked it in 2 minutes on the lift, then said because the vehicle is under warranty the dealership should replace it. Friendship Ford Service informed me I had to make an appointment fo... read more
Business response:
Your concerns are noted, and we sincerely apologize for any inconvenience you experienced at Friendship Ford Service Department. We appreciate you taking the time to share your detailed feedback about your recent visit. Our goal is to provide excellent service to all our customers. We carry an almost perfect rating with our customers and with Ford Motor Co. But it's clear we fell short of that standard in this instance. We will use your comments to review our processes and improve our customer service. Thank you for bringing... read more
Horrific experience- Made a service appointment over one week in advance- then when we brought the truck in, they did not look at it for another three working days. We had to call to check on it and they promised they would get to it the following day. We made calls every day and they were always too busy to talk and could they take a message and get back to us. We never got a call back. We only got responses when we insisted to stay on the line until our service advisor was available. Friendship Ford then took another... read more
Business response:
We appreciate your feedback about your service appointment at Friendship Ford. We are sorry to hear that you experienced delays, communication issues, and overall dissatisfaction with the process. Your feedback is valuable to us as it helps us identify areas where we need to improve our service. We will always strive to give the best customer service possible because we do truly care about our customers. We will be reaching out to you Mr. Warriner to resolve any issues and concerns you have. Thank you !
They kept my disabled van for 2 weeks. I need it. I missed 3 trips I need to go on! Frustrating!
Business response:
We sincerely apologize for the inconvenience you experienced with your disabled van being kept for two weeks. We understand how crucial your vehicle is for your daily activities and trips. We're truly sorry that you missed your important trips as a result. Transmission repairs can be lengthy along with parts availability. Your frustration is completely understandable. Please reach out to us at (423) 652-6200 for further assistance, so we can address your concerns and work towards a resolution.
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Business response:
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Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,533 reviews.
When is Friendship Ford open?
Friendship Ford is closed now. It will open tomorrow at 8:00 a.m.