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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Took our vehicle in for heat not working on the passenger side. Called and said it they needed to do the heater box and actuators. Did the work got the car back with a cracked windshield that they tried saying was there before they ever got the car. Not true. They replaced the windshield got the car back again and the heat was still not working properly. They then said they needed to do the heater core. So they replaced the heater core. Fixed the heat in the front then the heat in the back wasn’t working properly. Had to go ... read more
No issues with Friendship Sales as a repeat buyer. Friendship Volvo also provides excellent service. However Friendship Ford of Bristol Service Department not only treats customers terribly but states repeatedly “that’s the Ford way.” Recently the windshield wiper fluid pump on my Bronco stopped working. Our excellent local mechanic checked it in 2 minutes on the lift, then said because the vehicle is under warranty the dealership should replace it. Friendship Ford Service informed me I had to make an appointment fo... read more
Business response:
Your concerns are noted, and we sincerely apologize for any inconvenience you experienced at Friendship Ford Service Department. We appreciate you taking the time to share your detailed feedback about your recent visit. Our goal is to provide excellent service to all our customers. We carry an almost perfect rating with our customers and with Ford Motor Co. But it's clear we fell short of that standard in this instance. We will use your comments to review our processes and improve our customer service. Thank you for bringing... read more
Horrific experience- Made a service appointment over one week in advance- then when we brought the truck in, they did not look at it for another three working days. We had to call to check on it and they promised they would get to it the following day. We made calls every day and they were always too busy to talk and could they take a message and get back to us. We never got a call back. We only got responses when we insisted to stay on the line until our service advisor was available. Friendship Ford then took another... read more
Business response:
We appreciate your feedback about your service appointment at Friendship Ford. We are sorry to hear that you experienced delays, communication issues, and overall dissatisfaction with the process. Your feedback is valuable to us as it helps us identify areas where we need to improve our service. We will always strive to give the best customer service possible because we do truly care about our customers. We will be reaching out to you Mr. Warriner to resolve any issues and concerns you have. Thank you !
They kept my disabled van for 2 weeks. I need it. I missed 3 trips I need to go on! Frustrating!
Business response:
We sincerely apologize for the inconvenience you experienced with your disabled van being kept for two weeks. We understand how crucial your vehicle is for your daily activities and trips. We're truly sorry that you missed your important trips as a result. Transmission repairs can be lengthy along with parts availability. Your frustration is completely understandable. Please reach out to us at (423) 652-6200 for further assistance, so we can address your concerns and work towards a resolution.
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Business response:
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When you take a vehicle to have it serviced they do not listen to what you want done and then do nothing to rectify their wrong
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,469 reviews.
When is Friendship Ford open?
Friendship Ford is closed now. It will open at 8:00 a.m.