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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
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I absolutely will never recommend any of the Friendship dealerships to anyone. I found a car online I wanted so I contacted them. They assured me it was available. It was at a Friendship out of town but they also assured me that getting it to Bristol was not a problem. I spoke to them on the phone 3 times and numerous text messages over two days. After telling me it was still available the second time I let them run my credit. BIG MISTAKE. After telling me the car was available and running my credit for the car, they sold it... read more
Business response:
I am sorry to see about your bad experience with the Jeep store. I will be glad to discuss matter with the General Manager at that store. You left the review on Ford Bristol store and we try our best provide our customers with great service. I hope you reconsider you opinion to never do anything with Friendship Dealerships and would love an opportunity to earn your business.
They are good when buying and when servicing but if you have other issues good luck. I had a issue for 3 years and over 20,000 miles while still under warranty and the issue was never resolved and didn't seem like there was much of an attempt to make it right either.
Business response:
Steven, we are in the business of making customers for life and we are always looking to make it right and a wonderful experience from start to finish... Hopefully, we can help if it's in our control!
They will sell a car right out from under you. They’re the worst stealership
Business response:
We apologize for any inconvenience we may have caused, Stephanie. Unfortunately, due to the high demand of preowned inventory we are unable to hold vehicles. We do have a great selection of other units available, so please let us know if you would be interested in purchasing another available option.
EXTREMELY DISSATISFIED with the service department. Brought in my F150 for an oil change. Noticed within the following week that it was leaking oil and confirmed it was from the oil plug. Brought it back to the dealership, for the second Saturday in a row, only for the service department to claim it was not leaking and it was only oil dripped on the pan from the oil change that we were seeing. They tried to turn me away without fixing the problem TWICE during this visit. I had to crawl under the vehicle and show the service ... read more
EXTREMELY DISSATISFIED with the service department. Brought in our F150 for an oil change. Noticed within the following week that it was leaking oil and my husband confirmed it was from the oil plug. Brought it back to the dealership, for the second Saturday in a row, only for the service department to claim it was not leaking and it was only oil dripped on the pan from the oil change that we were seeing. They tried to turn my husband away without fixing the problem TWICE during this visit. My husband had to crawl under the ... read more
Recently drove from WV to buy a 2020 Ford Explorer from friendship. Thought I had got a good deal and was happy. Only to get it home and find the horn doesn’t work, the 360 camera doesn’t work, there’s a rip in the leather. It has a clean car fax but find it was wrecked and the front right lower bumper is being held together by a drywall screw. I’ve wanted an Explorer for so long and I’m very disappointed that this has been my experience. I want to say I would recommend this dealership but I can’t. I’ve bought used cars befo... read more
Business response:
Hello Megan, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care!
RecommendedMy wife and I purchased a new Ford Escape a few months ago after seeing an online listing. My wife scheduled a test drive and upon dealing with Nathaniel, we felt very comfortable with his salesmanship and followed through with our purchase after a perfectly executed puppy dog close. A few thousand miles later we schedule an oil change through the service department because the vehicle purchase came with 3 free oil changes redeemable through FordPass for Wednesday morning (10/27/21) at 8:00 AM. Upon arrival and check-in with... read more
Business response:
Hi Elijah, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
I called looking for a new F250. I found one I liked at another dealer and asked the salesman if they could do a dealer trade. He said he would check. I kept checking back with him. He finally stopped answering my calls. I was wanting to give them a try but if this is the way you all do business no thanks.
Business response:
Wallace, we understand your frustration, but with the vehicle shortage it is very slim chances a dealership is going to give us a vehicle especially after you inquired on it showing interest.. We do apologize we did not offer to order you a vehicle. We do hope you consider us for service since we are local to your area!
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,556 reviews.
When is Friendship Ford open?
Friendship Ford is closed now. It will open at 8:00 a.m.