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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Do not buy from this business. They are dishonest and do not keep their word. I had negotiated a deal online. I was sent the final invoice for my cashiers check. I asked 3 times for the deposit payment link or process. I had an appointment 5/23 @ 1pm to purchase while in TN. They are now claiming they sold the car before they provided me the final invoice. They lie and and then called me to tell me I was wrong. I have every text. Do not believe a word said or even in writing. Buyer beware.
Business response:
I am sorry that the vehicle you were using interested in was sold before you were able to finish the sales process. You had sent us a text around 5 and stated you would let us know the next day. Another customer came in at 7 that night and purchased the vehicle. Once again, I am sorry you felt you were entitled to the vehicle but we sell the vehicle to the first person that completes the process.
worst experience i have ever had at a dealership. would not recommend
i really hate to be that person but we paid 6k for my 2019 explorer to get a water pump & timing chain when we picked up my car a week later after they told us it was fixed i made it 30 minutes down the road and my low engine oil pressure light came on. i pulled over and my husband noticed they didn’t put my dipstick to check my oil back in. oil was all over the bottom of my car not knowing if it done damage we had it towed back to the dealership. the next morning we got a call at 9am mind you they open at 8am saying that th... read more
Business response:
We apologize for any inconvenience with your Explorer's service issues and oil pressure problems. Please contact us at (423) 652-6200 to resolve this matter.
Do not buy from them! They take advantage of people! They resell unsafe vehicles!
Business response:
We're disappointed to hear about your experience. Please contact us at (423) 652-6200 to discuss this further. We thought we had resolved issue after we serviced and did numerous tests. We are working with Ford and customer to resolve issue.
It’s sad to say that you sell someone something that is garbage and very likely to get them hurt right off the lot but hey if that’s your thing go there they got your back 0 out of 0 recommend
Business response:
Thank you for bringing this to our attention. Please feel free to reach out to us at (423) 652-6200 to discuss your concerns further. We thought we had resolved the issue after we serviced and did numerous tests. We are working with Ford and customer to resolve issue.
Selling an elderly couple an unsafe car is not good business, especially a car that was already purchased back with issues and should’ve been sent back to Ford! Salesman here will look you right in the face and lie!
Business response:
We're concerned to hear about your experience. Please contact us at (423) 652-6200 to discuss this further. We thought the issue had been resolved after we serviced and did numerous tests. We are working with Ford and customer to resolve issue.
Sold my family a lemon buy back car and removed it from the car fax by manipulating the paperwork.
Business response:
It's regrettable to hear about your experience. Please contact us at (423) 652-6200 to discuss this further. We had service the vehicle and thought it was repaired after numerous test. We are working with Ford and the customer to resolve the issue.
Welcoming upon arrival. Waiting on oil change & tire rotation was about 1hr & half. Waiting area was comfortable. My only issue was the care for my car. After getting my car back, hand & arm prints on door frame and around window on both sides of car. I have white leather interior and oily hand prints was on door handle and arm rest. The seat was stained with dye from mechanics clothing.. I don’t think I will be getting my car serviced here again. Cars are too expensive and should be taken care of when in their care. They ha... read more
Business response:
Apologies for falling short in caring for your car during the service. We appreciate your perspective and will address these issues. We did have plastic seat cover over the seats and have offered to clean up your vehicle. Once again we apologize for the incident.
Took our vehicle in for heat not working on the passenger side. Called and said it they needed to do the heater box and actuators. Did the work got the car back with a cracked windshield that they tried saying was there before they ever got the car. Not true. They replaced the windshield got the car back again and the heat was still not working properly. They then said they needed to do the heater core. So they replaced the heater core. Fixed the heat in the front then the heat in the back wasn’t working properly. Had to go ... read more
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,858 reviews.
When is Friendship Ford open?
Friendship Ford is closed now. It will open tomorrow at 8:00 a.m.