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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
had worked out a deal over internet and was on iur way to pick up the truck and they sold it out from under us.
Business response:
Thank you for providing your feedback and letting us know about this issue, Stephanie Warren. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (423) 652-6200 and we'd be happy to help you out. Cheers, Friendship Ford
extremely poor customer service and sales staff not once or twice but three times has my dad been there for same trucks to look at and to purchase one of them well ome was constantly in the garage and they lost the other. each time my parents called ahead before they went and were told to come down they had them available to look at and then after a 45 minute drive to get there and not to mention the 2 or so hour the staff had to get the trucks ready before hand my parents told they cant find them. well today my parents call... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Renee. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (423) 652-6200 I would like some more information for you! Cheers, Friendship Ford
How unfortunate that you have to have a sales person to even view the cars on the lot due to their gates remain locked during business hours. This is the only Friendship lot that I have noticed does this. After speaking with a salesperson and requesting allowance to drive through the lot, we were told no because of the possibility of someone whipping through and hitting a car. Not sure how often this may happen. I assume more than people who purchase vehicles. Maybe it is common on this lot. My boyfriend is in a wheelchair a... read more
Business response:
We sincerely apologize. We understand your concern, unfortunately, our lot is an extremely tight squeeze so that's why we keep the gates shut. We would like to talk with you about some other options we may have to show you and your husband some vehicles. Please give us a call at 423.652.6200 ask for Lonnie or Cassidy! Thank you for your feedback.
poor customer service...poor after sale service...no customer support..had to ask another dealership questions about my purchase...good price...tho..
Business response:
Gary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please give us a call at (423) 652-6200 and we will do our best to make this better. We hope to hear from you soon.
Service Department are liars. The guy my husband talked to guaranteed our remote start would be fixed (that they messed up) when we left but of course they didn't even try. The assistant Manager was so rude to us when we left we will never go to the Bristol dealership again. If you have any recalls or trouble with your Ford you better choose a different dealership to take it to. They also left wires hanging loose the first time we took it there 2 hours we waited and they told us they had the part to fix recall. they didn't h... read more
Business response:
Jeannie, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
DO NOT shop here!!! We took our 2014 Ford Escape in for a transmission light. They needed the car over night- no big deal. Spent over $400 to “fix it” only to drive from there to Abingdon for it to come back on again. I didn’t even make it all the way home. So, we of course took it back as soon as they could get us back in which wasn’t until the next week- UNACCEPTABLE. We were just there and you didn’t fix our vehicle. It should have been brought back the very next day to figure out what they missed. Our 2014 Ford with 75,0... read more
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a  wonderful experience here at Friendship Ford. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.
Sorry customer service.Never buy or have a service work done.
Our first time there. We drove 2 hours to trade with them. They would not work with us at all on our trade. Will not be back
Business response:
Joni, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Friendship Ford. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care.
RecommendedThe sales team doesn’t pressure you into buying a vehicle. They assist you in buying a vehicle.
Business response:
Thank you for sharing your experience, Jessie Dykes! Customer service is one of our top priorities, so we really appreciate your positive comments. We're glad could help you out, and we hope you have a great day!
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,556 reviews.
When is Friendship Ford open?
Friendship Ford is closed now. It will open at 8:00 a.m.