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Friendship Ford
- Automotive
- Bristol, TN
About this business
Location details
3192 West State St, Bristol, TN, 37620, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
They will sell a car right out from under you. They’re the worst stealership
Business response:
We apologize for any inconvenience we may have caused, Stephanie. Unfortunately, due to the high demand of preowned inventory we are unable to hold vehicles. We do have a great selection of other units available, so please let us know if you would be interested in purchasing another available option.
EXTREMELY DISSATISFIED with the service department. Brought in my F150 for an oil change. Noticed within the following week that it was leaking oil and confirmed it was from the oil plug. Brought it back to the dealership, for the second Saturday in a row, only for the service department to claim it was not leaking and it was only oil dripped on the pan from the oil change that we were seeing. They tried to turn me away without fixing the problem TWICE during this visit. I had to crawl under the vehicle and show the service ... read more
EXTREMELY DISSATISFIED with the service department. Brought in our F150 for an oil change. Noticed within the following week that it was leaking oil and my husband confirmed it was from the oil plug. Brought it back to the dealership, for the second Saturday in a row, only for the service department to claim it was not leaking and it was only oil dripped on the pan from the oil change that we were seeing. They tried to turn my husband away without fixing the problem TWICE during this visit. My husband had to crawl under the ... read more
Recently drove from WV to buy a 2020 Ford Explorer from friendship. Thought I had got a good deal and was happy. Only to get it home and find the horn doesn’t work, the 360 camera doesn’t work, there’s a rip in the leather. It has a clean car fax but find it was wrecked and the front right lower bumper is being held together by a drywall screw. I’ve wanted an Explorer for so long and I’m very disappointed that this has been my experience. I want to say I would recommend this dealership but I can’t. I’ve bought used cars befo... read more
Business response:
Hello Megan, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We would like the chance to talk to you further so please do call us at (423) 652-6200 at your earliest convenience so we can work with you to make this right. We hope to hear from you. Take care!
RecommendedMy wife and I purchased a new Ford Escape a few months ago after seeing an online listing. My wife scheduled a test drive and upon dealing with Nathaniel, we felt very comfortable with his salesmanship and followed through with our purchase after a perfectly executed puppy dog close. A few thousand miles later we schedule an oil change through the service department because the vehicle purchase came with 3 free oil changes redeemable through FordPass for Wednesday morning (10/27/21) at 8:00 AM. Upon arrival and check-in with... read more
Business response:
Hi Elijah, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
I called looking for a new F250. I found one I liked at another dealer and asked the salesman if they could do a dealer trade. He said he would check. I kept checking back with him. He finally stopped answering my calls. I was wanting to give them a try but if this is the way you all do business no thanks.
Business response:
Wallace, we understand your frustration, but with the vehicle shortage it is very slim chances a dealership is going to give us a vehicle especially after you inquired on it showing interest.. We do apologize we did not offer to order you a vehicle. We do hope you consider us for service since we are local to your area!
in 2019 I bought 2018 F150 with the 3.5l ecoboost here with 29,___ miles on it. When I bought it, the DEALERSHIP sold me a powertrain extended warranty on it for an extra $2500 added to my loan, that's 4 truck payments. I've brought it there for an oil change each time, even had the broken struts replaced there, all warranty work done there. Right at 69,000 miles the cam phasers go bad. I bring it in the first day and am told yeah my warranty will cover it, but come back next week because they have to get me a rental. Come b... read more
Business response:
Brandon, As we spoke about the issues! We understand this was frustrating. Unfortunately, we had punched in the wrong code but as you know we have already fixed the issue. We do apologize for the inconvenience!
I came through with my elderly father. He can't walk long distances. The lot is set up so you can't drive by the cars. You must get out and walk. So, he drove off the lot and to one he could function in properly. Frustrating construction. Will not be back.
Business response:
We sincerely apologize for the inconvenience. We do keep the gates locked for safety purposes. It's a very tight squeeze. If you guys would like to come back we can certainly make an exception and open the gate or we do have golf carts available for this very reason...You let us know what you need we are more than happy to be accommodating! Have a great week!
My wife and I were denied a cash payment for a car and was told that we had no choice to finance a payment for a vehicle and then we were told that the prices were set and there was nothing that we could do to change that. I will never be back to any friendship location at all.
Business response:
Josh, we have looked in the system for you... We are not seeing anything here at the Ford store in Bristol... Can you please call the GM Lance Dowdy at 423.652.6200? Let us see how we can help! Thank you so much! Friendship Ford of Bristol
Frequently asked questions about Friendship Ford
How is Friendship Ford rated?
Friendship Ford has a 4.6 star rating with 3,633 reviews.
When is Friendship Ford open?
Friendship Ford is open now. It will close at 8:00 p.m.