This profile has been claimed by the business owner or representative.
Frontdoor, Inc.
- Business Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy Suite 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
block
Business response:
Hi Robyn. We sincerely apologize for your experience. We truly value your feedback and would like the opportunity to address this issue. Please email us at member-relations@frontdoor.com.
Edit: Frontdoor auto renewed my subscription for 10x the price $15 -> $150. Customer service says they will not reverse it. I can only contact them via text and they take minutes to respond and end the chat unless I respond right away. Had a great first experience with this app. A plumber helped me resolve a problem with my sink. The app itself worked well and the guy I talked to was friendly and helpful.
Business response:
Thanks for taking the time to let us know about your experience, Ben. Our Experts average 19 years of experience across all trades. They are truly professionals at their craft, helping homeowners all over the nation solve home repair and maintenance needs. We hope you’ll give us another try!
have nothing good to say, but if I did, its 29.95 to tell you
Business response:
Hi Sylvia. Thanks for letting us know about your experience. We are truly sorry to hear it did not meet your expectations. Our Experts average 19 years of experience across all trades. They are truly professionals at their craft, helping homeowners all over the nation solve home repair and maintenance needs. We hope you’ll give us another try!
didn't use
Business response:
Thank you for reaching out, Laura. We have experts across five trades who are ready to help you with your home repair or maintenance needs. Don’t spend time searching the internet for a fix. Video chat with one of our certified Experts in real-time and get your questions answered.
virus rip off
Business response:
Hi Blanca. We’re sorry for the frustrating experience and would like the opportunity to help. Please email us at member-relations@frontdoor.com so we can help you.
cannot see the message from neighbors. The message doesn't download. a terrible app
Business response:
We’re sorry for the frustrating experience and would like the opportunity to help, Phyllis. Please email us at member-relations@frontdoor.com so we can help you.
Update: Deceptive practices. Billed 500% of original price without notice. Called support, refuses to cancel. Support says they don't know how to help me cancel from the app. Filing complaint. OLD: Amazing price, real experts telling you what to do. Best purchase I'll probably make for the home this year.
Business response:
Hi C Smith. Thank you for your feedback. We are very sorry to hear that you were not aware of the price increase. Within the App if you view your membership plan agreement, there you can see details regarding the plan cost. We sincerely apologize for any frustration or inconvenience that you may have experienced.
bad I'm
Business response:
Hi Larry. Thanks for taking the time to let us know about your experience. We are truly sorry to hear that the app did not meet your expectations. Our Experts average 19 years of experience. They are truly professionals at their craft, helping homeowners solve home repair and maintenance needs. We hope you’ll give us another try!
Response to developer: The guy that was assigned to help me said he had about 4 years of experience in his field, so it is a lie when you say all of the professionals average 19 years of experience. -------‐‐----------------------‐--------‐--------------------- The rep was incredibly nice but all of his suggestions were unhelpful....UNINSTALLING.
Business response:
Thanks for taking the time to let us know about your experience. We are sorry to hear we did not meet your expectations. Our Experts average 19 years of experience across all trades and are truly professionals at their craft and helping homeowners all over the nation solve home repair and maintenance needs. We hope you’ll give us another try!
Frequently asked questions about Frontdoor, Inc.
How is Frontdoor, Inc. rated?
Frontdoor, Inc. has a 3.8 star rating with 1,266 reviews.
When is Frontdoor, Inc. open?
Frontdoor, Inc. is closed now. It will open tomorrow at 9:00 a.m.