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Frontdoor, Inc.
- Business Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy Suite 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have the right idea, they just need to have people that are properly vetted to handle complex situations. I signed up this morning due to needing help with trying to move my walking pad (mini treadmill) wedged between the wall and door in my room, making it impossible for me to open the door. The hinges are on the inside so I can't even take it off the hinges. The rep was incredibly nice but all of his suggestions were unhelpful....UNINSTALLING.
Business response:
Thanks for taking the time to let us know about your experience. We are sorry to hear we did not meet your expectations. Our Experts average 19 years of experience across all trades and are truly professionals at their craft and helping homeowners all over the nation solve home repair and maintenance needs. We hope you’ll give us another try!
hi d8dmdjl
Business response:
Hello Daniel. Thank you for reaching out. We have experts across five trades who are ready to help you with your home repair or maintenance needs. Don’t spend time searching the internet for a fix. Video chat with one of our certified Experts in real-time and get your questions answered.
Last year I would've rated them 5 star without hesitation. This year, not so much. Didn't realize membership auto renewed, and def didn't know that they were now charging $149 for the same membership I paid $25 for last year. A 496% increase on auto renew? Really? That is super shady and they refused to issue a refund on the same day they charged my account. Don't get a membership, just use the free plan. Really disappointed with this company and how they do business.
Business response:
Hello Gina. Thanks for taking the time to let us know about your experience. We are truly sorry to hear it did not meet your expectations. Our app provides access to Experts with an average of 19 years of experience. Instead of flipping through videos, you can video chat with our Experts about home maintenance and repairs services, and more.
not trustworthy
Business response:
Hi Alex. We’re sorry for the frustrating experience and would like the opportunity to help. Please email us at member-relations@frontdoor.com so we can help you.
Paid for the annual membership to discover that it didn't work on my phone, by the time they finally updated to fix it and I got to use the app they wouldn't extend the membership time
Business response:
Hi Jonathan. Thanks for taking the time to let us know about your experience. We are truly sorry to hear that the app did not initially work on your phone. We are glad that you emailed to let us know an update on your phone fixed the issue. We apologize for any frustration in not being able to extend the annual membership.
I've repeatedly called, not reached anyone during the stated working hours and not received a return call
Business response:
Hello Keri. We’re sorry for the frustrating experience and would like the opportunity to help. Please email us at member-relations@frontdoor.com so we can help you.
Not 4me
Business response:
Hi Deonne. Our app provides access to Experts with an average of 19 years of experience across all trades. Instead of flipping through videos to find the right source, for only $25 a year you can video chat with our Experts about home maintenance and repairs services, and more.
The app is fine, Frontdoor sent a 1.8 star company: ATL Agile Repair. 99 bucks cash they wanted, after I was told credit cards were accepted. Awful experience on the first try. Dang.
Business response:
Hi Alvin. Thanks for taking the time to let us know about your experience. We are sorry to hear it did not meet your expectations. Our Experts average 19 years of experience across all trades. They are truly professionals at their craft, helping homeowners nationwide solve home repair and maintenance needs. We hope you’ll give us another try!
I thought I set up the account from my PC but it's not being recognized from my phone and I keep being sent back to reload.
Business response:
Hello Judith. We’re sorry for the frustrating experience and would like the opportunity to help. Please email us at member-relations@frontdoor.com so we can help you.
Frequently asked questions about Frontdoor, Inc.
How is Frontdoor, Inc. rated?
Frontdoor, Inc. has a 3.8 star rating with 1,266 reviews.
When is Frontdoor, Inc. open?
Frontdoor, Inc. is closed now. It will open tomorrow at 9:00 a.m.