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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Our car had pretty serious rodent damage and was at the service center for some time. Not on any fault of Frontier Ford. It was l the process with the insurance. Our service advisor Michael was in constant contact and did everything he could to help us mitigate the long list of issues. He was also on top of following up with our insurance adjuster and keep us in the loop. In th end, he’ll also helped us apply any coupon that we had in our possession to make the damage / bill more digestible. He really is a great customer ser... read more
Business response:
We deeply appreciate your wonderful feedback about your recent service experience with us. Understanding that dealing with rodent damage can be incredibly stressful, we're thrilled to hear that Michael provided the exceptional support you needed throughout this challenging situation. His dedication to maintaining regular communication and working closely with your insurance adjuster truly reflects our commitment to going above and beyond for our customers. We're especially pleased that he helped you take advantage of availab... read more
Excellent customer and car service support. Timely updates, informative details and conversations for the current and long term care of your car(s).
Business response:
Thank you immensely for sharing your wonderful experience with our team. We are delighted that you found our customer service and automotive care to be exceptional. Your recognition of our commitment to providing timely communication and detailed information about both immediate needs and ongoing vehicle maintenance means so much to us. At Frontier Ford, we believe that keeping our customers well-informed throughout the service process is essential to building lasting relationships. We truly appreciate customers like you who... read more
Everything was handled well and in a timely manner. Advisor was very knowledgeable and pleasant.
Business response:
We greatly appreciate your positive feedback about your recent experience with us. It's wonderful to hear that everything was managed efficiently and completed in a timely fashion. We're particularly pleased that you found your advisor to be both knowledgeable and pleasant during your visit. Your recognition of our team's expertise and friendly approach means a great deal to us at Frontier Ford. We look forward to continuing to provide you with the same high level of service in the future.
I thought my last visit should have been covered with 30k service that was just completed
Business response:
We aim to provide clear guidance on service intervals and coverage so customers understand what is included at each milestone. Our intention is always to help ensure vehicles are properly maintained while explaining applicable services and any associated costs. Feedback like this is taken seriously as we continue reviewing how service coverage and expectations are communicated. Please contact Wally Aguilar, our Service Director, at (408) 557-6304 or WAguilar@vtaig.com so this can be reviewed further.
Leo is great! He keeps in communication with me from the estimate through the actual service. He sends a driver to pick-up and drop off my car so I don't have to miss any work.
Business response:
We are elated to hear about your wonderful experience with our team! Your appreciation for the excellent communication throughout the entire process, from initial estimate to completed service, truly means a lot to us. We understand how valuable your time is, and we're thrilled that our pickup and delivery service helped you maintain your work schedule without any interruption. Your feedback highlights exactly the kind of convenient and communicative service experience we strive to provide for every customer. Thank you for t... read more
Dealership was clean and welcoming. Dealers were friendly and cooperative. Process was quick, and efficient
Business response:
Thank you for the wonderful feedback! We're thrilled that you found our dealership welcoming and our staff friendly and cooperative. It's great to hear the process was quick and efficient. Your positive experience motivates us to continue delivering exceptional service!
Communication was fast. Easy to work with. Relatively quick price negotiation. Smooth car buying process.
Business response:
Thank you for the positive feedback! We're thrilled that our communication was fast and the car buying process was smooth for you. We strive to make vehicle purchasing straightforward and seamless. Thanks for choosing us for your automotive needs.
The dealership always works quickly on repairs and communicates effectively. I have been working with Jesus for a few years and been very happy with the service provided.
Business response:
Thank you for your trust over the years, Jeff! We're so glad our efficient repairs and clear communication have consistently met your expectations. We truly value customers like you at Frontier Ford.
They helped me prioritize repairs based on need and money. My 2014 Explorer drives like new. Very happy.
Business response:
Thank you for your positive feedback! We're glad our team could help you prioritize your 2014 Explorer's repairs within your budget. It's great to hear your vehicle drives like new again. We appreciate you sharing your experience and look forward to serving you in the future.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,568 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 9:00 a.m.