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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Great experience, as usual. Serviced the same day without appointment and picked up around 4pm. Thank you!
Business response:
We are absolutely thrilled to hear about your wonderful experience with us! Your feedback about receiving same-day service without an appointment and having everything ready for pickup by 4pm truly means the world to us. It's customers like you who make what we do at Frontier Ford so rewarding. We're grateful for your continued trust and look forward to providing you with the same excellent service in the future.
Frontier Ford and its sales team was patient in the process and though Fords language regarding "tow/haul" was confusing, the team figured out to close the deal. Hats off to Mike Marrufo for his persistence in finding the right truck.
Business response:
We are grateful for your patience throughout the process and for recognizing our sales team's dedication to helping you find the perfect solution. We understand that vehicle specifications can sometimes be complex, but we're pleased our team worked diligently to clarify everything and ensure you got exactly what you needed. Mike's commitment to finding you the right truck truly reflects our approach to customer service. Your recognition of his persistence means so much to all of us at Frontier Ford. We appreciate you taking ... read more
It was an easy transaction. Picked up my truck brought back to me. This new customer service program is perfect for us, we only have the one vehicle and this service is great. Thank you.
Business response:
We are happy to hear about your smooth experience with us. It sounds like the convenience of having your truck picked up and brought back to you made all the difference for your situation. We understand how important it is to have reliable transportation, especially when you only have one vehicle to depend on. Your feedback about our customer service program means a lot to us, and we're thrilled that it worked so well for your needs. Thank you for choosing Frontier Ford and for taking the time to share your positive experien... read more
I almost always seek our Leo's help, since purchasing my Mach-e and I really like having that history with a service advisor. At any rate, they are all great!
Business response:
Thank you for your loyalty and for sharing your positive experience! We're glad you value the ongoing relationship with your service advisor since purchasing your Mach-e. Your kind words about our team mean so much to us, and we look forward to continuing to serve you.
Could not have asked for more clear, concise, and helpful staff, than the ones at Frontier Ford. Khalid is an absolute gem, and a professional. I am a member of the Armed Services, and his customer service is beyond top notch. I now have purchased my "first" (from a dealership, not marketplace) car; and even though I wasn't there to buy a big ticket item, like a new car off the lot, I was treated excellently, and am more than ecstatic with my 2014 Ford Fusion. I would recommend to anyone looking at purchasing a vehicle in th... read more
Business response:
We are overjoyed to hear about your outstanding experience with our team. Your kind words about the clear and helpful service you received truly mean the world to us. We take great pride in providing exceptional customer service to all our valued customers, especially our dedicated service members. It sounds like you had a wonderful first dealership car-buying experience, and we are thrilled that you are so pleased with your Ford Fusion. We understand how important it is to find the right vehicle at the right price, and we a... read more
Service was well defined and executed promptly. Issues were clearly explained and a plan to address them.
Business response:
We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that we provided you with clear explanations and executed everything in a timely manner. Your feedback about our well-defined approach and thorough plan to address your vehicle's needs means a great deal to us at Frontier Ford. We take pride in ensuring our customers understand exactly what work is being done and why it's necessary. Thank you for choosing us for your automotive needs and for taking the time to share your exp... read more
great service and very knowledgeable service writer. very good in communication with us owner of the vehicle.
Business response:
We are thrilled to hear about your positive experience with our service team. It means so much to us that you found our service writer to be knowledgeable and helpful during your visit. We take pride in maintaining clear and effective communication with all our vehicle owners throughout the service process. Your feedback reinforces our commitment to providing exceptional service. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
We received prompt efficient service. . Our Mach E looks amazing after Zaktec service. Thank you so much
Business response:
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you received quick and effective service for your Mach E. It brings us great joy to know that your vehicle looks fantastic after the professional care it received. Your kind words truly mean a lot to our team, and we appreciate your trust in our services. We look forward to continuing to provide you with excellent service in the future.
Frontier Ford was amazing. I had a dead battery and waited 2.5 hours for a jump. I call Frontier Ford Service and they said they could fit me in since they had my battery in stock it only took about 30-40 mins. Also it was lunch time and their service tech stayed to complete before heading out to lunch late. THANK YOU!
Business response:
We genuinely admire your patience and understanding during what could have been a frustrating situation. It means so much to hear that our service team could quickly accommodate you when you needed a battery replacement. We are proud that we had the right battery available and could complete your service efficiently. Your recognition of our service technician's dedication, especially staying through lunch to finish your repair, truly warms our hearts. At Frontier Ford, we believe in going the extra mile for our customers, an... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,554 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 9:00 a.m.