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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Jesus is exceptional. He kept me informed and always takes care of my needs. Great service by the organization.
Business response:
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you received such outstanding care and were kept well-informed throughout your visit. Your recognition of the exceptional service you received truly means a lot to our team. We appreciate your trust in Frontier Ford and are glad we could take care of all your needs.
They had what I was looking for, and the price was fair. The after-sale service has been good.
Business response:
We are delighted to hear that we had exactly what you needed at a fair price. It's wonderful to know that our ongoing service after your purchase has met your expectations.
Mike did an excellent job of getting the car in service immediately and explaining the results of the service and inspections
Business response:
Thank you for sharing your positive experience with our service team. We are delighted to hear that you received excellent assistance with getting your vehicle serviced right away and that the service results and inspection details were clearly explained to you. Your feedback about the prompt attention and thorough communication means a great deal to us.
Christian and Bonnie were great 👍🏽. The process was nice and smooth. I had went to another dealership and they were suppose to call me back, and didn’t. I called Bonnie and Christian called me back 10 minutes later with the vehicle I wanted in hand. I told Christian I’d be there in a half hour and he had the van washed, cleaned, and waiting front row for me. NOW THAT’S CUSTOMER SERVICE !!!!
Business response:
We are honored to hear about your wonderful experience with our team. It sounds like the service you received was exactly what exceptional customer care should look like - responsive, efficient, and thoughtful.
I was very pleased with the no sales pressure style, easy transaction to complete deal. Very courteous & professional customer service. All members of staff were very helpful.
Business response:
We deeply cherish your feedback about your experience at Frontier Ford. It brings us great joy to know that you appreciated our relaxed approach without any pressure during your visit. We are pleased that the transaction process felt smooth and straightforward for you. Your kind words about our team's courteous and professional service mean so much to us.
Frontier ford took the time to help us get two vehicles on the same day very quickly! Nice folks!
Business response:
We are delighted to hear about your wonderful experience getting two vehicles with us in such a timely manner. It means so much to know that our team was able to work efficiently to help you complete both purchases on the same day.
Appreciated the valet service - big plus. Also appreciated getting a loaner. I felt the communication from Leo was good and timely. I would recommend this service department to others.
Business response:
We are thrilled to hear about your positive experience with our service department. Your kind words about the valet service and loaner vehicle availability mean a great deal to us. We work hard to make the service process as convenient as possible for our customers.
Great interaction! I was kept informed of the service thru out the process. Jesus really did a great job!
Business response:
We are absolutely thrilled to hear about your wonderful experience with us! It's fantastic to know that you felt well-informed throughout your entire service process. Keeping our customers updated every step of the way is something we truly value, and we're delighted that this made such a positive difference for you.
Great service. Took a bit longer than expected so dealer provided a loaner and waived the deductible.
Business response:
Thank you for your review and for recognizing the quality service we strive to provide. We're pleased that we could make your experience more convenient by offering a loaner vehicle when your service took additional time. Your understanding when repairs require more attention than initially anticipated means a great deal to us.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,591 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.