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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Mike did an excellent job of getting the car in service immediately and explaining the results of the service and inspections
Business response:
Thank you for sharing your positive experience with our service team. We are delighted to hear that you received excellent assistance with getting your vehicle serviced right away and that the service results and inspection details were clearly explained to you. Your feedback about the prompt attention and thorough communication means a great deal to us.
Christian and Bonnie were great 👍🏽. The process was nice and smooth. I had went to another dealership and they were suppose to call me back, and didn’t. I called Bonnie and Christian called me back 10 minutes later with the vehicle I wanted in hand. I told Christian I’d be there in a half hour and he had the van washed, cleaned, and waiting front row for me. NOW THAT’S CUSTOMER SERVICE !!!!
Business response:
We are honored to hear about your wonderful experience with our team. It sounds like the service you received was exactly what exceptional customer care should look like - responsive, efficient, and thoughtful.
I was very pleased with the no sales pressure style, easy transaction to complete deal. Very courteous & professional customer service. All members of staff were very helpful.
Business response:
We deeply cherish your feedback about your experience at Frontier Ford. It brings us great joy to know that you appreciated our relaxed approach without any pressure during your visit. We are pleased that the transaction process felt smooth and straightforward for you. Your kind words about our team's courteous and professional service mean so much to us.
Frontier ford took the time to help us get two vehicles on the same day very quickly! Nice folks!
Business response:
We are delighted to hear about your wonderful experience getting two vehicles with us in such a timely manner. It means so much to know that our team was able to work efficiently to help you complete both purchases on the same day.
Appreciated the valet service - big plus. Also appreciated getting a loaner. I felt the communication from Leo was good and timely. I would recommend this service department to others.
Business response:
We are thrilled to hear about your positive experience with our service department. Your kind words about the valet service and loaner vehicle availability mean a great deal to us. We work hard to make the service process as convenient as possible for our customers.
Great interaction! I was kept informed of the service thru out the process. Jesus really did a great job!
Business response:
We are absolutely thrilled to hear about your wonderful experience with us! It's fantastic to know that you felt well-informed throughout your entire service process. Keeping our customers updated every step of the way is something we truly value, and we're delighted that this made such a positive difference for you.
Great service. Took a bit longer than expected so dealer provided a loaner and waived the deductible.
Business response:
Thank you for your review and for recognizing the quality service we strive to provide. We're pleased that we could make your experience more convenient by offering a loaner vehicle when your service took additional time. Your understanding when repairs require more attention than initially anticipated means a great deal to us.
I’ve been going to Frontier Ford for about 12 years for my Explorer. I never go anywhere else because they are the absolute best! The service guys are so nice and helpful. Leo Caudillo has helped me the last few times and he is very knowledgeable and kind! I’ll never go anywhere else.
Business response:
We are thrilled to hear about your wonderful experience over the past 12 years with your Explorer. Your loyalty and trust mean everything to us at Frontier Ford. It's fantastic to know that our service team has consistently provided you with the helpful and friendly care you deserve. We're particularly glad that Leo has been able to assist you with his knowledge and kindness during your recent visits. Your confidence in our team and your commitment to choosing us for all your service needs is truly appreciated. Thank you for... read more
Leo Caudillo has bene my service advisor for many years now. Thank you for always taking good care of my car. You rock!
Business response:
We are grateful for your loyalty and trust in our service team over the years. Having a dedicated service advisor who consistently takes excellent care of your vehicle makes all the difference in your ownership experience. Your appreciation for the outstanding service you receive truly means the world to us. Thank you for being such a valued customer at Frontier Ford.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,555 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.