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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
My service tech was great And friendly. My service tech was great And friendly. Got my truck back in a decent time thanks
Business response:
Thanks! We're glad to hear that your service tech made a positive impression and got your truck back to you quickly. Your feedback means a lot to us, and we look forward to serving you again!
Dennis Smith and the finance team were the best. Dennis Smith and the finance team were the best. I will recommend Frontier Ford to everyone!
Business response:
Thank you! We're thrilled to hear about your positive experience with Dennis and the finance team. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!
I was very impressed with John the service advisor very I was very impressed with John the service advisor very friendly and knowledgeable. Also impressed with Majic who has sold us 4 cars. Like Majic because he’s low key and doesn’t use high pressure sales tactics.
Business response:
Thanks for the fantastic review, Bob! We're thrilled to hear about your positive experiences with John and Majic. Our team aims to provide friendly and knowledgeable service without the pressure, so it's great to know we hit the mark. We appreciate your continued support!
The employees were great and made the service easy. The employees were great and made the service easy. I appreciate the courtesy pick up and drop off.
Business response:
Thanks for the fantastic review! We're thrilled to hear our team made your experience smooth and enjoyable. Your appreciation for our courtesy pick-up and drop-off means a lot to us. We look forward to serving you again!
Thomas was very patience, and explained all the details Thomas was very patience, and explained all the details of the negotiation. He was very kind and helpful
Business response:
Thanks, Maria! We're thrilled to hear about your positive experience with Thomas. His dedication to providing clear guidance and support is truly valued. We appreciate your feedback and look forward to assisting you again in the future!
Good service and communication. Good service and communication. Car working well and cleaned it up as well and in a timely way.
Business response:
Thanks! We're thrilled to hear you had a great experience with our service and communication. It's always our goal to ensure your car is running smoothly and looks its best. We appreciate your feedback!
Very pleased with the service and my service advisor, Very pleased with the service and my service advisor, Edward Olivares. He is just excellent - very professional, knowledgeable, and helpful to all my questions. He is the best!!!
Business response:
Thank you for the wonderful feedback! We're so glad to hear that Edward provided you with excellent service. It’s great to know he was able to answer all your questions and make your experience top-notch. We truly appreciate your kind words and look forward to assisting you again in the future!
I called at 9:00 am, pressed 1 for service, told all reps I called at 9:00 am, pressed 1 for service, told all reps were busy and would be called back as soon as possible. No call-back. I called at 11:00am - same response, all reps busy. I went to Frontier Ford at 3:00. Lou Caudillo was very helpful and made an appointment immediately. Lou was great, the service was fine (efficient and done in a timely manner). We've been a customer since 1991 and never had any problem with the call in center before.
Business response:
Thank you for your honest feedback and for being a loyal customer since 1991 — that truly means a lot to us. We’re sorry to hear about the difficulty you had reaching our service team by phone, and we understand how frustrating that can be. We're glad Lou was able to step in and provide the great service you’ve come to expect. We'll definitely look into the phone issue to help ensure a smoother experience in the future. Thanks again for bringing this to our attention!
They didn't have the car we came to see, but helped us They didn't have the car we came to see, but helped us find an identical one with a color we like better. Everyone was very helpful and worked hard to make us happy with our new car.
Business response:
Thank you for sharing your experience! We're glad to hear that, even though the original car wasn't available, our team was able to help you find an identical one with a color you love. We always strive to go the extra mile to make our customers happy, and it's great to know we succeeded. Enjoy your new car, and we look forward to assisting you again in the future!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,912 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open tomorrow at 7:00 a.m.