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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I had The Works done. ..which I thought included checking all of the fluids, but when I drove it the next day the truck overheated (244 degrees) when I stopped by a friends auto shop he had to add almost 2 gallons of coolant. also I noticed that the windshield washer container was empty.
Business response:
We completely understand the frustration of having your truck overheat the very next day, and this is not the level of care we strive to provide. We’d like the opportunity to make this right and ensure your vehicle receives the attention it deserves. Please reach out directly to our Service Manager, Daryl Brown, at (408) 557-6304.
The sales and finance team are great and made the entire process very easy. Everyone was very professional and friendly.
Business response:
Thank you for your wonderful feedback! We are delighted to hear that our sales and finance teams made your experience smooth and straightforward. It means so much to us that you found everyone to be professional and welcoming throughout the process.
Nice dealership that agents are very professional and patient. They provided great service for my Mustang, repaired the engine issue
Business response:
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our team to be professional and patient throughout your visit. It means so much to us at Frontier Ford when customers recognize the dedication our staff brings to providing exceptional service. We are especially pleased that we could successfully address the engine concern with your Mustang and get you back on the road.
Excellent process with test driving to purchase! Friendly Staff! Basics of vehicle explained in detail.
Business response:
We are overjoyed to hear about your wonderful experience with our team! It's fantastic to know that the entire process from your test drive through to your purchase went smoothly. We take pride in having staff members who are both welcoming and knowledgeable, so we're thrilled that you found everyone to be approachable and helpful.
Great and fast. I was kept in the loop with all the work. I appreciate all the hard work and effort. Leo went above and beyond for me.
The service for the 10K was very quick! Frank gave me all the information I needed.and was very professional. He also gave me helpful information for future visits.
Abdallah was communicative, tenacious, and more importantly, very professional. I test drove the Maverick with Abdallah and he also set up Ford Pass for me.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our team member. Your feedback highlights the excellent communication and professionalism that made your visit so positive. We're delighted that your test drive of the Maverick went smoothly and that our team was able to assist you with setting up Ford Pass as well.
Excellent service. Being open on Saturday was very helpful. The service staff were very helpful and courteous. Thanks
Business response:
We greatly appreciate your kind words about the service you received. It's wonderful to hear that our Saturday hours were convenient for you and that our service team provided the helpful and courteous assistance you deserved. Your feedback about their professionalism means a great deal to us.
While the service and personnel were great, my reason for not coming back is the cost of the service. A tire rotation shouldn’t cost over $100.
Business response:
We completely understand your concern regarding pricing, and we genuinely appreciate you bringing it to our attention. Our goal is always to provide top-quality service at fair value, and your comments help us ensure we’re meeting that standard. We’d love the opportunity to discuss this further and see how we might address your concerns. Please feel free to reach out to Daryl Brown, Service Manager at (408) 557-6304.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.2 star rating with 5,555 reviews.
When is Frontier Ford open?
Frontier Ford is open now. It will close at 8:00 p.m.