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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The agent at this center was very good and helpful and The agent at this center was very good and helpful and resolved all the concerns
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that our agent was able to assist you effectively. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. Looking forward to serving you again!
Was able to get an appointment quickly, fast and Was able to get an appointment quickly, fast and efficient service, great communication throughout. was able to get my car back on the road quickly
Business response:
Thanks for the fantastic feedback! We're thrilled to hear you had a quick and efficient experience with us. Our team is dedicated to keeping you informed and getting you back on the road as soon as possible. Looking forward to serving you again!
Responsive and professional, provided pricing and finance Responsive and professional, provided pricing and finance options quickly, addressed my concerns, communicated respectfully and openly
Business response:
Thanks for the fantastic feedback, Christopher! We're thrilled to hear you had a positive experience with our team. We strive to provide timely and respectful communication, and it’s great to know we met your expectations. Your support means a lot to us!
Service stall and Leo were very helpful and game all the Service stall and Leo were very helpful and game all the information I needed on a question about the quality and price of tires that I will need for the truck on the next oil change Mark
Business response:
Thank you, Chaney! We're thrilled to hear that Leo and the team provided you with the information you needed. Your satisfaction is our priority, and we look forward to assisting you again during your next oil change. Safe travels with your truck!
Been bringing my excursion here since I bought it in Been bringing my excursion here since I bought it in 2004. Always great service and people. Great explanations of work to be done
Business response:
Thanks! We’re thrilled to hear you’ve had such a positive experience with us since 2004. Our team is dedicated to providing excellent service and clear communication. We appreciate your loyalty and look forward to continuing to serve you for many more years!
Great, quick, easy! Great, quick, easy! I really appreciated all their hard work helping me with my vehicle.
Business response:
Thanks! We’re thrilled to hear you had a great experience with us. Our team strives to make the process as smooth as possible, and your kind words mean a lot. Looking forward to assisting you again in the future!
Service center was able to quickly resolve my battery Service center was able to quickly resolve my battery issue once I checked in and waited in customer lounge.
Business response:
Thanks! We're thrilled to hear that our service team resolved your battery issue quickly. We appreciate your positive feedback and hope to see you again soon!
Frontier Ford seemed okay for normal maintenance, but Frontier Ford seemed okay for normal maintenance, but I’ve had a terrible experience with any repairs I’ve needed for my 2018 Explorer. Examples, they said they “fixed” my sun visor but it was just bent back into place and scraped the ceiling when opened. Another time I brought it in for a recall for the roof rack rails because they would get loose and fall off. The “fix” were a handful of cheap plastic clips to hold the rail cover on. Of course they just fell off and the... read more
Business response:
It’s important to us that our customers feel supported, and we regret that we didn't meet your expectations with the sun visor and roof rack rail issues. We would like to assist in resolving this matter for you. Please reach out to Kevin Bettencourt, Service Director, at 408-241-1800. We value your loyalty, and we’re committed to making things right.
Purchased the car certified used from this very Purchased the car certified used from this very dealership with extended warranty. There is a reoccurring issue where the sunroof assembly/rail rattles under certain road conditions, brought it over for service and service manager wanted to charge me for repairing the issue, stating that since no parts were used for the job I owed more than $200, which I thought it was ridiculous. Moreover, the rattling has not been fixed as it came back a few days later. Vehicle has a transmis... read more
Business response:
Andrew, we understand your concerns regarding the sunroof rattling and the transmission issue, and we sincerely apologize for the inconvenience you’ve experienced. It’s important to us that these issues are resolved in a way that meets your expectations. Regarding the warranty, we want to make sure everything is clear and that you're receiving the full benefits you're entitled to. Please feel free to reach out to Kevin Sitch, General Manager, at KSitch@vtaig.com, and he will be happy to provide further clarification and ensu... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,838 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open tomorrow at 7:00 a.m.