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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Great experience at Frontier Ford. Great experience at Frontier Ford. Miso made the car buying experience quick and easy. Would definitely return.
Business response:
Thanks, Adrianna! We're thrilled to hear about your positive experience with Miso at Frontier Ford. Making the car buying process smooth and enjoyable is our priority. We look forward to seeing you again soon!
We were first greeted by Alejandro Hernandez. We were first greeted by Alejandro Hernandez. He was polite, courteous and had an acute ability to listen to and answer our questions. After the Bronco chose me as the new owner, we were introduced to Sinbad. We danced through the negotiation process, and completing the dance with a smile still on my face. The only qualms that I had were with the subpar delivery of the Bronco. The Bronco was initially not delivered in a clean like new condition. The detail cleaning of the Bronco ... read more
Business response:
Thanks for sharing your experience! We're thrilled to hear about Alejandro and Sinbad's excellent service during your visit. We apologize for the delivery issue and appreciate your feedback. We're committed to ensuring every detail meets our high standards for future customers. Enjoy your new Bronco!
The team was friendly, fast for check in and pick up, The team was friendly, fast for check in and pick up, respectful of my time by being accurate about the length of service.
Business response:
Thanks for your fantastic review! We're thrilled to hear that our team's efficiency and respect for your time made a positive impact on your experience. We appreciate your support and hope to serve you again soon!
Great attentiveness and follow through. Great attentiveness and follow through. All steps were efficient. Got me the car I wanted!
Business response:
Thanks for the fantastic feedback! We’re thrilled to hear that you had such a positive experience and that we could help you find the car you wanted. Your satisfaction is our priority, and we appreciate your support!
My go to service advisor always makes sure my vehicle My go to service advisor always makes sure my vehicle is serviced in a timely manner. He recommends what my car needs, and doesn't push services that are not necessary. He does a great job of communicating with me during the service of my car.
Business response:
Thanks, Roger! We're thrilled to hear that you have a great experience with our service advisor. Timely and honest communication is key, and it's fantastic to know we're meeting your expectations. We appreciate your support and look forward to serving you again!
'Service appointment was made on site easily. 'Service appointment was made on site easily. Service details were explained and pick up and delivery options were explained well.
Business response:
Thank you for your fantastic review! We're thrilled to hear that you found the appointment process easy and appreciated our service details. Your satisfaction is our priority, and we look forward to serving you again!
The team did a great job following through with right The team did a great job following through with right deal and great support Thanks
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our team and that we could support you in finding the right deal. Your satisfaction is our priority, and we look forward to serving you again!
The person handling my car service was super responsive The person handling my car service was super responsive and helpful. Didn’t push me for things that weren’t necessary, and kept me updated on timing.
Business response:
Thanks for the fantastic feedback, Greg! We're thrilled to hear that our team made your car service experience smooth and transparent. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again!
Cristian was a great salesman, he answered all my Cristian was a great salesman, he answered all my questions and had the truck ready when I arrived. The sales manager and finances I am extremely unhappy with. I have financing thru USAA and I have bought several Ford vehicles with using USAA. When I arrived, they said they do not work with USAA. I was forced to use Ford financing and now having to wait to hear from Ford so I can "refinance" with USAA. They also would not take a wire for the down payment that I wanted to do. ... read more
Business response:
Thank you for sharing your feedback. We’re glad to hear that Cristian provided great service and had the truck ready for you. However, we sincerely apologize for the frustrations you experienced with the financing process. We understand how important it is to have a seamless experience, and we’re sorry for any inconvenience caused. Your concerns are valuable, and we will be sure to pass along your feedback to the appropriate team members to improve our process. We truly appreciate your patience and hope to make your future v... read more
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,840 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 7:00 a.m.