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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The service department made the process seamless and The service department made the process seamless and efficient. My service advisor was outstanding and helpful and I would highly recommend this service department for work on your Ford vehicle.
Business response:
Thanks! We're thrilled to hear about your positive experience with our service department and advisor. Your recommendation means a lot to us. We look forward to serving you again!
Dealer was very responsive throughout the process. Dealer was very responsive throughout the process. Negotiations much like all dealerships were a bit tense, however it was a fairly painless process. The weak link was “finance”. I was simply paying cash for my vehicle and I waited 90 minutes to simply sign my paperwork and write a check. Waited 90 minutes to go through a process that took 10. Would I do business with them again. Absolutely
Business response:
Thanks for your feedback, Anthony! We’re glad to hear you had a mostly smooth experience and appreciate your patience during the finance process. We're always looking for ways to improve, and your insights will help us enhance our service. Looking forward to seeing you again!
Called around to shops wanting something local to go to. Called around to shops wanting something local to go to. All shops couldn’t help me until next week, so my last resort was returning to the dealership. They took me the day I called, had the car ready the next day, and the MPP warranty I had paid for when I purchased the vehicle paid for the repair. I’m glad I went to them, and am very satisfied with the quick fix turnaround.
Coordinator was supper helpful and kind in explaining Coordinator was supper helpful and kind in explaining things to me. They were also very lovely when my keys got locked in (probably by me).
Business response:
Thanks for your wonderful feedback! We're thrilled to hear that our coordinator was helpful and made your experience enjoyable, even in a tricky situation. Your kind words motivate us to keep providing excellent service!
I'm very happy with the service I received. I'm very happy with the service I received. Leo is always very helpful and keeps me updated regarding my car,
Business response:
Thanks! We're thrilled to hear you’re happy with our service. Leo truly goes above and beyond for our customers. Your feedback means a lot to us!
Always happy with the service I get from Frontier Ford. Always happy with the service I get from Frontier Ford. I'm very satisfied with how I'm treated.
Business response:
Thank you! We’re thrilled to hear you’re consistently satisfied with our service. Your positive experience means a lot to us, and we’re committed to keeping that standard high. We appreciate your support and look forward to serving you again soon!
Service was very good. Service was very good. Received the vehicle back a lot sooner than originally promised. Service writer was very friendly, handled my service request with professionalisim.
Business response:
Thank you for your fantastic review! We're thrilled to hear that you had a great experience and that our team met your expectations. Your feedback inspires us to keep providing top-notch service. Looking forward to serving you again!
Very satisfied with all services performed. Very satisfied with all services performed. Very professional and excellent work. Have been using their services every since 2016 when we purchased our 2017 explorer
Business response:
Thank you! We’re thrilled to hear you’ve been satisfied with our services since 2016. Your trust means a lot to us, and we look forward to continuing to provide you with excellent service for many more years to come!
Service advisor was cordial and explained the service Service advisor was cordial and explained the service details clearly. He provided valuable advice on the recall notice for my vehicle and clearly explained available options. While overall service was good, I was very disappointed with the delivery. I was given a delivery window and told that the vehicle would be delivered to my home within the timeframe, but that did not happen. I had to make a trip to the service center to pick up my vehicle. This disrupted my plans fo... read more
Business response:
Thank you for your feedback. We're glad to hear you had a positive experience with our service advisor. We apologize for the delivery issue and understand how frustrating that can be. Your input helps us improve, and we appreciate you taking the time to share your thoughts.
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 5,838 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open tomorrow at 7:00 a.m.