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Frontier Ford
- Car Dealers
- Santa Clara, CA
About this business
Location details
3701 Stevens Creek Boulevard, Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Sales staff were professional and courteous of my time Sales staff were professional and courteous of my time which is the most important thing.
Business response:
Thank you for your feedback! We’re pleased to hear that our sales staff were professional and respectful of your time. We understand how important that is and are glad we could meet your expectations. If you need any further assistance or have more questions, feel free to reach out. We appreciate your business!
Staff was very patient and understanding to my needs. Staff was very patient and understanding to my needs. I will definitely be purchasing with them again.
Business response:
Thank you for your kind words! We’re delighted to hear that our staff was patient and understanding of your needs. We look forward to assisting you with your next purchase and appreciate your trust in us. If you have any questions or need further assistance, don’t hesitate to reach out.
Mike Marshall is absolutely the best service advisor I've Mike Marshall is absolutely the best service advisor I've ever worked with -- at ANY dealer, repair shop, or other auto service provider. He's on top of the status of my car, follows up on commitments, and is very knowledgeable regarding Ford repairs. I've been coming to Frontier Ford for over 20 years.
Business response:
Thank you for sharing your experience! We're delighted to hear that Mike has consistently provided exceptional service and earned your trust over the years. His dedication and expertise are truly valued. We appreciate your loyalty and look forward to continuing to serve you for many more years to come. If there's anything else we can assist with, please let us know!
From the sales staff to the financing to the document From the sales staff to the financing to the document prepare, everything was fantastic. Thank you
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with every aspect of the process, from sales to financing. If you have any more questions or need further assistance in the future, we're here to help. Thanks again for choosing us!
Another quick service by frontier ford. Another quick service by frontier ford. I tried their drop off service. Awesome. Not sure how they are going to make money dropping off customers' cars. Very convenient. Thanks.
Business response:
Thank you for your feedback! We’re glad to hear that you had a positive experience with our drop-off service. We aim to provide convenience and quality service to our customers, and it’s great to know that you found it useful. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing Frontier Ford!
Thomas Nazarenus is an asset to Frontier Ford. Thomas Nazarenus is an asset to Frontier Ford. He was always available via text for my questions. He went above and beyond to find the car I wanted. All staff at the dealership are friendly and it was a pleasure to purchase my Bronco at Frontier Ford. Victor Silva was also extremely personable and helpful. I already recommended Thomas to a friend who will be in the market for a vehicle soon. My husband is also considering purchasing a new car and is working with Thonas, as well.
Business response:
Thank you for your wonderful review! We're delighted to hear that Thomas and Victor provided you with such excellent service. It's great to know that Thomas was so responsive and dedicated to finding the perfect car for you. We truly appreciate your recommendations and are excited to assist both you and your husband with any future vehicle needs. If you need anything else, please don't hesitate to reach out. Thank you for choosing Frontier Ford!
Could not diagnose an AC issue where the AC is not cold Could not diagnose an AC issue where the AC is not cold and the air flow is restricted. Was charged for the diagnoses and could not find the problem. After picking the car up and driving home the issue was reproducible.
Business response:
We understand how frustrating it must be to have ongoing issues with your AC, especially after the diagnostic process. Our goal is to ensure that all concerns are thoroughly addressed. To resolve this matter and ensure a proper diagnosis, please reach out to Kevin Bettencourt, Service Director, at 408-241-1800. Kevin will be able to assist you further and work towards a satisfactory resolution.
Great service and attention to detail also printed out Great service and attention to detail also printed out warranty for me to help. Didn’t take long also!
Business response:
Thank you for your kind words! We’re delighted to hear that you received great service and that our team’s attention to detail made a difference. We’re also glad that the warranty information was helpful and that your service was completed quickly. If you need any further assistance or have more questions, please don’t hesitate to reach out. We look forward to serving you again!
Very professional and customer oriented. Very professional and customer oriented. I didn’t feel rushed or forced. The salesman even came in on his day off to help me get my dream car! Definitely recommending to friends and family.
Business response:
Thank you for your fantastic review! We're delighted to hear that you felt well taken care of and never rushed during your car-buying experience. It's great to know that your salesperson went the extra mile, even coming in on their day off to help you get your dream car. We truly appreciate your recommendation and look forward to assisting your friends and family in the future. If you need anything else, don't hesitate to reach out!
Frequently asked questions about Frontier Ford
How is Frontier Ford rated?
Frontier Ford has a 4.3 star rating with 6,063 reviews.
When is Frontier Ford open?
Frontier Ford is closed now. It will open at 7:00 a.m.